Pasadena >Manicures & Pedicures > Nails Club
5687 Fairmont Pkwy, Pasadena, TX | Directions 7750529.649939 -95.154118
Mon. - Sat. 9am - 8pm;Sun. 11am - 5pm
Lots of Confusion & Embarrassment – I went in on Monday to get a manicure, It was my first manicure in months, and mind you, I don't live very close to the salon. I got a traditional french manicure with regular polish, not the shellac polish Kevin, the owner, tried upselling to me. He told me my manicure with the shellac polish would have been $25 instead of $15, and I had never been there so I wanted to see how well they did nails before I shelled out that kind of money to have my fingernails painted.
The lady that did my nails (I don't remember her name, but she has a gorgeous diamond pendant with Jesus or some other godly figure on it) was bickering with another coworker very loudly, all while taking her anger out on my hands. She was very rude to me and made no effort whatsoever to reply to me when I spoke to her. She didn't do a thorough job of buffing, filing, cutting my cuticles, or sealing the polish (where they paint the tip so the polish lasts longer.)
I paid & tipped (20% of the service like you're supposed to!) and went on my way. The very next day I noticed paint was all over my cuticles and the tips were chipping. I called and spoke to Vivian, who was by far the nicest person I've encountered there. I told her about my nail situation & she told me to come in and the lady who did my nails would fix them.
I went in last night, Thursday, Nov. 10 to have them fixed. I talked to Gigi at the counter, (again, a very nice lady.) and asked if it was cool if I paid the difference for the shellac polish. I couldn't distinguish which lady had done my nails, so a lady named Cindy did them. Cindy didn't seem very happy about having to do my nails. She confronted all of her coworkers in front of me, trying to figure out which lady gave me the original manicure. No one fessed up, so SHE ended up getting angry and having an attitude as well. Understandable, but very unprofessional. Aside from that, she was very kind & did a great job on painting my nails.
When it came time to pay, I was informed it was $20, and I didn't agree. I paid $15 on monday, manicure included. I didn't have the whole manicure done, so I was under the impression I would be paying $10. Gigi at the counter called Kevin, the owner, to the front & explained the situation because we were both under the impression I was being charged too much. He told me I had to pay $20 because that's how much the polish by itself costs. Monday he told me I would pay $25 if I got the shellac, but last night he said I would have paid $35.
To sum it up, I was a little embarrassed at all of the misunderstandings I encounted on both of my visits, and I will not be returning. Sure, the salon is nice & clean, but bad service overlooks the aesthetics.
I drive 40 miles, round-trip, for Tracy or Helen!! – This place is super clean and affordable. I've been going for years and drive nearly 40 miles round-trip for this place. It's conveniently located and parking is easy.
I have natural nails, and always leave loving my nails and toes!
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