Helotes >Special Trade Contractors > Pool Concepts By Pete Ordaz, Inc.
12340 Bandera Rd Ste 106, Helotes, TX | Directions 7802329.559173 -98.674250
Pool Concepts...great! HRA Lanscaping and Irrigation...BAD! – First off, let me say that I love my pool. Its been in for a while now and its been great and very easy to maintain. While the pool was going in the communication between us and the crew was rough. I feel like if I'm spending a great deal amount towards a project that I should not be the one constantly calling to find out why no one was here and what is happening with the pool. We had a few bumps in the road along the way, but they mostly got worked out the way we wanted. So I would definatley recommend Pool Concepts. However, Pool Concepts recommends using HRA Landscape & Irrigation which was a HUGE mistake! They made the rest of the pool experience just horrible. They tell you a good story and say all the right things, but trust me they will follow through with none of the things they promised. When they do finally show up, the work is crap. Nothing is ever done they way its suppose to be and after talking and trying to get them to do the work right(weeks and weeks), we finally gave up and just finished the work ourselves. We lost $ in the deal with them so please do yourself a favor and DO NOT hire HRA Landscape & Irrigation.
Pete and crew were GREAT – We could not be happier with our Pool Concepts pool, just finished about 2 weeks ago. Pete and all his crews were exemplary, and our pool is stunning. All cost was explained up front, no surprises. The construction and attention to detail was meticulous - from design planning to completion. Pete came out and was not happy with a minor drainage issue on one side of the decking, and made his guys dig it out and put another drain in (no charge). They even put the construction fence back up and down a couple of times DAILY so I could let my dogs out to do their business.
Our pool is freaking gorgeous. I'm not sure who that previous reviewer was, but he must be thinking of an entirely different company. Pool Concepts rocks.
Horrible Experience – We contracted Pool Concepts to build our pool. They began okay and in the beginning tried to make things work. The plaster is not good, the grotto leaks, did not install dimmer on grotto as promised. Ruined fence and refused to repair. Don't get me wrong they did their "fix" but what a joke. Bottom line unless you want a screw job don't use them. They are by far the slimmiest bunch I have ever met. They lie, lie, lie, lie and more lies.
We encourage all readers to contact Pool Concepts directly reguarding the slanderous comments above. Anyone who truly knows Pool Concepts knows that we are an honest, hard working, family run business and we have countless customers that will attest to that.
-Pool Concepts Management
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