Austin >Automotive Sales & Services > Groovy Lube
3511 Guadalupe St, Austin, TX | Directions 7870530.301532 -97.738907
Neighborhoods: North University, Central Austin
I had 200 dollars stolen out of my car during a routine oil change. The money was in a sealed, white, unmarked envelope inside the center console of my car. There is literally NO reason why they should be in my center console - they literally searched just my car for money. When I got to my meeting after the oil change, I quickly realized that it was gone.
It took them DAYS of "looking at the cameras" and "investigating" to get back to me. But then the General Manager, Jim, just said that he couldn't give me my money back because his "guys wouldn't do such a thing." He goes on to say that none of the cameras are actually pointed in a direction where they'd be able to see the guy, Mike, stealing my money. So really, there was no "investigating" because the cameras aren't even set up to prevent theft. So really, it was just his opinion.
Moreover, I had gone to the store a few times to try to get my money back and the mechanics told me the guy who worked on my car, Mike, was arrested for a DUI the same night he changed my oil and was probably going to jail and never coming back to Groovy Lube. Jim, however, lied and told me "Mike left to start his own business." And that he knew the "character of his employees" and "they just wouldn't do such a thing." So he isn't going to give me my money back.
Accelerate fast and keep going – My girlfriend brought her car in for an oil change and now it looks like there is an oil well under our driveway. We have 3 large stains from leaking oil and the crankcase was also overfilled with too much oil. She took it back to complain and they said it must have been leaking from the top of the engine as everything appears tight. They said it should stop in a few days. I would not give these guys the chance to fill a bicycle tire with air !
Great place for honest work – Even though we all know that car maintenance is expensive, whether you go to the dealers or a regular automotive store the difference is in the service.
Well Groovy Lube is far above and beyond most places when it comes to customer service.
Not only do they check your car for free but they kindly take you to and pick you up from work for FREE.
They take great care of their customers and that is what makes me keep coming back time after time again!
don't go here! – went in for oil change, and they didn't change the oil filter. they also left a big wrench under the hood, which i didn't care to return.
very cool – great service very quick and did not try to sell me anything but what i asked for man they were groovy even have girls working there thats cool.
Worst Autoshop I've every Been Too! – very rude..very, very rude. i've never met such a rude, pretentious crew of mechanics..who knew. Don't go here..terrible.
Best service in town – I have been to several shops in Texas and around Austin and feel that Groovy is the best in class.
Use to Love them, now can't stand them. They will rip you off! – I have been going to Groovy Lube for years. I loved them. They were always very helpful and trustworthy. Apparently, they are under new management. They are disrespectful, they arrogantly try to play a game of up-selling you on unnecessary services. However, they don't even complete the original service you asked them to do. It's not too much to ask that they check the air on my tires, before they try to upsell me on unnecessary engine cleanings that they know I did just 3000 miles ago.
I am so upset. It's rare you find a place you can trust, and I unfortunately have lost my faith in them. They have lost a customer for life.
Lost another customer – I originally wrote a long review of our bad situation with them, but decided they weren't the negative thoughts, so the sweet and short: We took our many cars there, they decided customer service wasn't part of their business and lost our many cars. We used them and only them, and I just found out they've really done a bad job not only for our oil changes but basic vehicle repairs (belts). I wrote the main office from the website, and no reply. AGAIN no customer service. Will NOT be going back, will NOT refer anyone, will warn everyone to STAY AWAY. All this after many years of dedicated patronage. NOT an Austin worthy company.
HORRIBLE.... STAY FAR AWAY. – Don't leave your car with them. They are scam artists. The assistant manager "Prince" is a ignorant fool. The Manager will not bother to lift a finger for you. Horrible customer service and a sloppy job. They left their vice grips in my car positioned in a way that the car hood didn't close properly. We drove on the expressway soon after that. We could have had a disastrous car wreck. The Manager said, "Well, you could have but you didn't."
The car battery was not properly placed back in the correct position nor was it fastened! The car wouldn't start later that day because the terminals weren't connecting. I had to tighten the battery terminals myself. On top of that, they said that the transmission needed a new seal. That very same day the transmission starts to slip into neutral. Just like that, a snap of a finger. It works before my visit to them. Then suddenly in an instant it stops working. Don't bother with these people.
I live in West Campus. They are the closest place to the University, but from now on I'm driving as far away from them as possible.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Groovy Lube on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.