Sandy >Auto Dealers > National Auto Plaza
10790 S State St, Sandy, UT | Directions 8407040.556225 -111.892340
We had the worst experience of our lives and will never refer NAP to anyone or step foot in there again!!!!
We got tricked into signing a lease for a car that had problems the night we brought it home. We took it back the next day and they helped us find a truck that they said was in perfect condition, and it appeared to be. They forced us to pay $1500 for a down payment, (when originally we agreed to no down payment,) and that night, once again, problems. We took it to a mechanic the next day and he said the engine is bad. We took it back and NAP willingly offered to put a gently used, newer engine in for free that they promised would be perfect. They had our truck in their shop for over a month!!!!!!!
When we finally got the truck back the dashboard had a big hole in it that wasn't there before, but we didn't complain because we just wanted to be done with this joke of a place. Less than two months of having this truck the brakes started going out and the engine began having more problems. We took it to a mechanic once again who fixed our brakes, but said the engine won't be lasting longer than a year.
We got rid of that truck with $13000, yes thirteen thousand dollars of negative equity!!!
We got screwed over REAL BAD by them and will never be going back.
Oh I didn't even mention the bad customer service! We had four different salesmen yell, I'm not kidding, YELL at us the first two times we went in. The third time I brought my parents, (who are a lot more outspoken than me,) and they screamed at my parents!!
We also received 3 or 4 angry and nasty voicemails from them on our phones.
Out of our entire experience we probably dealt with ten different guys, and out of the ten only ONE was nice to us, sympathetic, and truly acted like they wanted to help us.
Biggest mistake of my life going to National Auto Plaza.
great, personable and great with us. listened to our concerns and wishes. will refer family and friends.
I was very dissatisfied with NAP I bought a jeep for 14000 dollars and it wasn't what i needed so I went back a month or so later trying to trade it in expecting to take a slight loss. They would only give me 7200 dollars for it then tried to sell me a truck for 4000 dollars over bluebook. They wont see me in there again!
We enjoyed his company. Excellent salesman. He wasn't wearing a monkey suit so that was a plus. Give this man a raise!!!!
Very professional and knowledgable. Extremely helpful, positive. It didn't feel like a sale.
Will NEVER go here again!!! Went in 3 months ago looking to trade in my car. Wasn't happy with the trade they offered so I left. Then a couple of weeks ago they called wanting to work on a deal and promised they would save us money so we went back. They now offered us 5,000 dollars less trade then when we went in 3 months ago. To say I was mad was an understatement!!!!!! They were looking to screw us hard and manipulated the numbers to make it not look so bad! They would not listen to any thing I would say. Every car they would show us was way over the price I told them I wanted to spend. And it was hard to get the price of the car out of them in the first place!!!! It was very irritating to have my time and gas wasted!!! Would not recommend to anyone!!! Take your business other places you'll be better off!!! I will never ever go back that's for sure!!!!!
RUN! This place will misrepresent their product, make promises and then recant. If you tire of being ignored and seek other avenues, ie BBB, Gephardt, etc. the man in charge will threaten to bury you in a lawsuit. You would seriously fare better buying from a guy in a plaid polyester suit with too much grease in his hair.
I just want to say Howdy to the guys at National Auto Plaza and thank them for all they did to get me in the car I wanted. I have never been treated so well. You said you would make it work and you did more for me than any other dealership I have been to. In fact I think you almost gave away the store just to get me in that car.
Buying a car can be really tough but you all made it a very easy and pleasant experience.
National auto plaza was super fantastic!!! They treated me the way I wanted to be treated.I did alot of home work before I bought my Mercedes-benz and they beat every dealer by thousands on a car that was in perfect condition.I'm a very happy customer and would recommed them to everyone!!!!!!
National auto plaza in sandy is THEE most amazing car dealership i have ever went too, my family has bought four cars from Ozzie and his partner. They were wonderful people that made my time very worth while. I would recommend everybody to get a car from there. All the employees were wonderful people but i very much enjoyed Ozzie, he gotten everything we needed answered every single question i had and took great care of me. I WILL HAPPILY SAY I AM GREATLY SATISFIED!
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