16501 Pacific Coast Highway, Sunset Beach, CA | Directions 9074233.722528 -118.075705
9AM-6PM Wednesday 9AM-8PM, Sunday 10AM-5PM
I went to Derm Fx for the first time 2 weeks ago for a Brazilian laser treatment....I was burned over 30 times from top to bottom. I have been getting laser treatment for almost 2 years and have been to multiple places and have NEVER been burned. I was mortified and my husband and doctor couldn't believe that this happened to me.
When I called in the next day to report that I was burned they said to come in and the would give me some hydro cortizone. I called in that afternoon to confirm what time they would be closing, when I got there (an hour before I was told they would close) the doors were already locked. I'm sorry if I knew that I had burned someone, I would make sure to stay till they showed up. So the next day, I called and left a message saying that I tried picking up the hydro cortizone for my severe burns but no one was there, later that morning they called me and told me that I could come in the pick it up. When I went in they had me see the same nurse that did the lasering (her name was Susie), so I showed her and her response to me was "oh it's not as bad as I thought it would be".....ummm really you try being burned over 30 times from top to bottom on your private parts. I was so in shock to hear a comment like that, there was no compassion or anything. I took the cream and walked downstairs. I was almost in tears and definitely unsatisfied with the reaction that I received that the front desk person saw me and told me to go upstairs and that they would talk to me. So I went upstairs and spoke to the woman and basically she told me that with getting any laser treatment you were taking a chance of any reactions to happen. And that they would be with me throughout all of the healing process. She also asked if I wanted a refund.... umm that should have been already done when I notified them that I was burned. I walked out of there so upset. The next day I called over to speak to the same woman that worked at the front desk (at the time I thought she was a manager. but I was told that the manager worked out of the Redondo office). So I called over there and spoke to the manager and told her my story. She told me that she would get the GM involved. The next day the GM called me and asked if I would go back into the office to see her and the head nurse, I went in and showed them the burns. Both went silent and I know were mortified themselves. All they could do was apologize and offer me another treatment for free, but on a machine that was not as strong. Oh and also because I would have scars they offered bleaching treatment.
I would HIGHLY steer away from this place. I still have scars and and am still healing in some areas. I am EXTREMELY nervous to get laser treatment again, even though I have only had a bad experience with Derm FX, but with what happened there it has definitely scarred me for life!
Hard to tell with some treatments. I have had IPL many times and most of the time it pretty scary looking for awhile. It's a matter of trust in the technology. Dermfx has done so many of my friends and all have had great results, granted there is some fear at first but after months of healing their sun spots are gone. Give it some time would be my recommendation.
Severe 2nd and 3rd degree burns on my face
I had Ipl and I was burned so badly. I was in a lot of pain during the procedure and had told the technician multiple times during the procedure that it was painful and burning. Immediately after finishing it became clear that I was burned. multiple people came in and tried to assure me that I was fine and I had the perfect skin and not to worry I would be perfect in a week. The next morning I had huge blisters on my face and open weeping burns. I immediately went back and they still tried to tell me I would be fine in a week. I had 2nd and 3rd degree burns on my face. I had open weeping wounds on my face for nearly 3 months. I have been to five specialist since this incident, none of these Doctors have ever seen such bad burns from an IPL. I now have horrible scars on my face, I have lost elasticity and have a rough texture to my skin. Avoid DERMFX
This place is horrible and I will never return. Paid for dysport--15 units more than I usually do and the nurse couldn't get my frown lines correctly? When I returned for them to fix the problem they wanted to charge me more money for them to fix their mistake saying because I'm older now I now need 35 more units--I would totally follow this logic--except for the fact that I'm 33
Clean, Fast and Perfect – First off, I was a walk in, no appointment. As it turned out I wasn't the only walk in that day. They took my name, I signed forms and was in a room within 15 minutes. But let me tell ya this place was packed with ladies. They were moving fast and soon so was I. I got into the treatment room and just wanted some Botox. The nurse sized me up and told me what I needed. It took 10 minutes! Tops...I mean there was no endless chat about options and upsells. Some people want to take there time that's fine, but I have things to do all day and it's awesome to be able to walk in and get what you need and back to your life. No painful waiting like doctor offices who think there time is more important than there patients. Here is the best part....by far the BEST Botox I have ever had! Highly recommended.
DERM FX NIGHTMARE -BEWARE – I went to Derm Fx in Sunset Beach for a IPL/Photo Facial for my shoulders and chest. I have had an IPL before so I know what they feel like. A Nurse came into my room and started with the procedure, did not look at my chart or review anything with me and seemed to talk a million miles a minute. After the 3rd zap from the laser, I told her that it seemed too strong and was hurting/burning me, it did not feel like prior IPL's I had experienced. She said "Oh not to worry and that I would look great when it was done" . BIG MISTAKE! A 2nd nurse came in during the treatment and I told her that something was wrong and that I was in pain, she immediately had the 1st Nurse stop. They reviewed the setting and it was not set at what it should have been for my IPL. It was on the wrong setting! They rushed me into a room and turned on some cooling machines and put ice balloons on the burns. I was scared out of my mind. I stayed for an hour as they iced me and applied all kinds of creams on my skin. I asked if i was going to be ok, the Nurse that treated me said oh you will be fine. I WAS NOT FINE. I was in so much pain and so uncomfortable, I went to the Hospital and I was told that I had 3rd degree burns and blisters. I was in tears. I did not sleep for the first two nights, I missed a week at work due to the fact that I could not wear a bra or a top for that matter and I could barely move my head, neck and shoulders. When I left Derm Fx the Nurse that did the treatment told me should would call me the next day and make sure I was ok and she would "Fix" anything that she caused. SHE NEVER DID. NO ONE CALLED ME TO CHECK ON ME PERIOD. I had blisters all over my chest, which are now scars. NEEDLESS TO SAY, I HAVE NOT BEEN BACK TO DERM FX. I emailed Terri, whom was my consultant and told her of the HORRIBLE EXPERIENCE that I had gone through, I did not get a call from her either, she sent me an on line survey to fill out and when you click on it, it did not even take you to the survey. If you are planning on a visit, I would say run as fast as you can. They certainly did not care about me or what happened to me. I was and still am shocked at the whole situation. Not sure how they can get away with this kind of neglect. Or how the Nurse that treated me....could sleep at night. It was the worst thing I have ever gone through. Jacqueline
IPL Scar Nightmare – I went to Derm FX for an IPL in May 2010. The procedure was performed quickly, carelessly and far too agressively.Having had successful IPL treatments at other Doctors' offices, as well as laser and chemical peels, I have enough experience to address the ineptitude of this particular person. I walked out of Derm FX shockingly red.I then scabbed and swelled for 7 days. (I went to my brother's wedding with a swollen face.) The worst part is that when the swelling subsided, I was left with small pock marks all over my face - particularly around the eye and upper cheek areas. It's now three and a half months later and a reputable Dermatologist is trying to repair the damage. It will take a long time and some of it is permanent.
I Feel Awesome – Dermfx, which I just found out now has a location in Redondo Beach is only place to come for Botox, Thermage, Fraxel, etc. Photofacials too! I had the worst sun damage on my chest and it's gone!! I look like I'm twenty again, before I screwed up my chest. The girls at Dermfx are so unique they must be the best trained or just love their work, I can't tell but they so take care of me. It's like a girls club there. Every staffer has done the procedures so they tell you the TRUTH about the procedures. Thx Chicas
Never Come Here! – All I have to say is I walked out of this place. Very unprofessional. I was sitting in the waiting room for an hour with numbing cream on my face. Not to mention when I left all the staff was downstairs hanging out. Also no one called me after I left to see what happened to me and if I was ok. I think they knew they had done something wrong. It was my first and will be my last visit!
I'm loving it! – I had Sculptra done and it was awesome. It's funny it takes quite a while to start working and MUST keep a before photo handy to see it kicking in. It was expensive but Dermfx was the best price, and clearly they totally know what they are doing. I have told everyone who as asked and I say go for it! I have been back for botox as well and that too was so much more effective on one visit. The other locations I went to must have diluted, and their prices sucked! Dermfx price was $9 a unit which is cheaper than anybody. I was told that they do more botox than anybody in the state. I wouldn't doubt it. Botox Rocks! So did Sculptra! I'll be back girls
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