Joliet >Food & Dining > Al's Steak House
1990 W Jefferson St, Joliet, IL | Directions 60435-669241.522554 -88.128451
Mon-Thu 11am-10pm ; Fri 11am-11pm ; Sat 11am-11pm ; Sun 10am-10pm ; Open 7 Days
If I could get away with rating this no stars, I would. Very disappointed in service. We had a seating today (Mother's Day) at 5 p.m. Front reception ladies very pleasant and very accommodating. That is where the good ends. We sat for 15 minutes and were not waited on. Finally a pleasant male waiter offered to take care of us and started waiting our table and the other ignored table. Waitress who was to wait on us finally showed up and in front of customers berated the male waiter who saw that the customer needed assistance. We placed our order for drinks, soda, iced tea and hot tea. It took the waitress another 10 minutes to bring this and forgot hot tea. Came to the table 2 more times and we reminded her of hot tea and that we would like bread. Finally came with hot tea and said she had forgotten. She then proceeded to take our order. 4 prime ribs, 1 well done, 1 medium 1 medium rare and 1 rare. Waited for 20 minutes and no food. So I went to front and spoke with female manager who apologized and offered to give us a free dessert next time we came in. Not happy with it but I said fine. Waitress comes and asks if we would like horseradish, regular or creamy with the prime ribs. I wanted regular and the other 3 wanted creamy. Waitress comes with a small bowl of 2 TBS of creamy and says they are out of horseradish. (still no steaks) We ask about them and she runs and comes back with a cart with our steaks, which are now cold. She also says she asked the chef for more horseradish and there was none left in the house (they couldn't run out to one of the many grocery stores around?). I flag down the manager again and tell her about our steaks. She apologizes and takes them back. Instead of giving us new warm steaks, she puts the steaks that were served to to us in the microwave, causing all of them to become tough to eat and the meat was now gray. (I knew these were not new steaks because they had our horseradish on them). I can not believe that they had the gall to charge us that much and then reheat something. They did comp us dessert. Whoopie!!! This was our first and last time visiting this place. The twice baked potatoes were frozen and not fresh made. And, no vegetables were served nor offered. I should have listened to the other person in our party who said we should just up and leave. But I thought NOOOO, give them a chance. BIG MISTAKE!! If I knew the owner's name, I would write a letter to him telling him about the awful service we had and the attitude of the waitress.
Editorial Review – Established in 1964, this joint serves charbroiled steaks and classic seafood like oysters Rockefeller in dimly lit supper club setting.
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