Chicago >Pets & Animals > Pet Care Plus, Ltd.
1328 W. Lake St., Chicago, IL | Directions 6060741.885791 -87.660055
Neighborhoods: Near West Side, West Side
Traumatic experience & poor customer service – I was so excited when I found this grooming place close to home, but was extremely disapointed with their services. When I dropped my cat off, I offered to wait while they washed her. They told me there was no need to wait, because it might take an hour. They assured me that they would call me about 15 minutes before she was done being washed so that I could come back to pick her up. When I received the call, the employee told me that she was done being washed, and ready to be picked up. When I arrived, she had been sitting, shaking in a room by herself. She was still wet and when I brought her home, I realized she had urinated on herself because she had been scared and left alone for 20 or so minutes. When I called the owner and asked for a refund, she refused and said that the employee did nothing wrong. I felt like they lied to me and didn't care how upset I was. I would never go back or recommend this to anyone. If allowed, I would give zero stars!
Review for Pet Care Plus, LTD. – Fabulous place! Usually, when we kennel our dogs, they come home very needy and exhausted. I think they are exhausted because it is usually difficult to sleep in kennels. Not so this time. The dogs were clean, relaxed, happy to see us, but I didn't feel as if I had rescued them from a dog pound again! I would absolutely board them there again. I really did my research before I took them to Pet Care Plus and it paid off!
Thank you Rosemary for your kind words! I am so glad that you were happy with Jack and Newmans stay at Pet Care Plus!! :) More importantly, I am glad it was worth the trip
having come all the way from Indiana!! :) Hope to see you soon! Jennifer, owner, Pet Care Plus!!
My dogs love it! – I have been going to Pet Care Plus for years! I am a very satisfied customer, and I'm always referring my friends to the wonderful service they provide. Almost every month I take my dog for grooming, and they always get the job done right! I have been boarding my Yorkie as well as my Pug there for almost 6 years now, and my dogs always get excited when i drop them off. They always look forward to going back, and playing with the other dogs there. In the summer they really like to splash in the shallow end of the pool. Thanks to everyone at Pet Care Plus!
PET CARE PLUS RULES – I am a HUGE fan of Pet Care Plus!! As someone who works in the pet care business, and KNOWS daycare and boarding facilities, I am always happy to refer my clients to Jennifer and her team at PCP. They facility is clean and well maintained, the staff is always friendly and helpful, and the dogs LOVE it!! I have referred MANY clients to Pet Care Plus for daycare, boarding, and even grooming. One of the best things about Pet Care Plus is that they have a tremendous, totally enclosed outdoor space and the city's BEST dog pool. I have visited most of the other facilities in the city and met their staff and I can tell you that Pet Care Plus is truly one of the best. Great pet care and top notch client service. I am VERY picky about where I will refer my clients and Pet Care Plus has never disappointed me. They rock.
Thanks Tracy! For someone whos been in this industry and done kennel management at POOCH before, that really means a lot to us!! We are greatful for your kind words, encouragement and referrals :) Please do let us know if we can do anything better! Best, Jennifer
Sweet place for your pooch – My dog started daycare here this week and really seems to like it. That is if being tired at the end of the day is any indication.
Anyway, I went to a few different places and this one seemed the cleanest and had the most space which I think, if I were a dog, would be big pluses so I gave it a shot. Like I said I am glad that I did. Too boot it is close to my office in Riverwest so that is good too.
Great dog boarding spot – I brought my dog here over the Halloween weekend for the first time and the place was very fun upon coming in. I took a tour with my dog and the place was all decked out for Halloween. The staff very friendly and seemed to like what they were doing. There was lots of space and was clean compared to other options around. I liked that they showed me anywhere I wanted. I really wanted to see where my guy was staying. He is a Mastiff so he needs a lot of space.
Anyway, when we got dropped him off everyone was very nice again and he seemed ready to go. No issues at pickup either. Everything went well and as far as boarding places go this one was just as good as the others and less expensive.
We will go back when the need arises for sure.
Grooming Services Excellent – Excellent work
innovative and funky ideas
Heather is great---my pup loves her!
First Time Boarding – This was the first time I boarded Charlie as I went to the In-Laws for the first time for Christmas and he couldn't fly with us. I don't know if I was more nervous about the boarding or the trip. I would have to say in hindsight that the trip I should have made me more nervous. My dog came home after the trip and was happier than ever. It actually made me a little depressed that he didn't miss me more. Anyway, I will definitely use this place next time I need to go out of town and can't take him with me.
Awsome Dog Daycare & Dog Boarding. Great Prices! – I just started here about a month ago and my dog loves it. I started a job where I am out of town 3 days a week and needed a place for my dog so I didn't feel like a deadbeat dog owner. Anyway, this kennel is great. Sammie loves his pals here and always comes back to me worn out and happy. To boot this is actually a fair price and the most affordable I found in my West Loop/Riverwest area. Anyway, I highly reccomend it and the manager is super too. She gives great reports when you pick up so you know just what your guy has been up to.
Great Boarding Service – I used this place for the first time over the Labor Day holiday. I moved to the area from the far North side and although I was very happy with my place up there the drive isn't worth it to me. This was the first place I went to but I didn't feel I had to go anywhere else. It was large, clean and the dogs looked like they were having fun during my tour and when I looked at the websites web camera. Anyway I will be back for the Turkey Day and X-Mas holidays. Look for the basset with the studded collar on the internet, he will be mine :)
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