Orlando >Beauty >
Spas >Bella Vita Medi Spa & Salon
3200 S Hiawassee Rd Ste 203, Orlando, FL | Directions 3283528.507868 -81.486335
Neighborhoods: Southwest, Metro West
Horriffic Customer Service! – Horrific experience, was told to arrive 30 min before my apt time, and waited an hour to be seen. A person who came after me was seen before i was. I asked twice when tech will see me they said in a few min but it took for ever. When i told tech i was waiting since 9:30am she stated she didnt even get there till 10am. They do not communicate with each other very well. I had a procedure done on my face and didnt even get after care instructions. They maybe in a decent location but their service is not even half way decent. Groupon should have also researched this company before they allowed them to sell their services on their website. HORRIFFIC CUSTOMER SERVICE!
Always read the 1 star* comments before purchasing !
This is what I should have done before getting these 6 treatments through Groupon.
I've called to book an apointment with Bella Vita. They said that I should come for a consult prior to the treatment. I explained I am very familiar with the process, since I've done it several times already, and that I live very far away, but they insisted so I accepted to make a 100 miles round trip to get there.
First surprise, they didn't even write down the appointment for the consult so I ended up waiting 45 minutes to see someone. It took less than two minutes for her to tell me that since I was familiar with the process, I just needed to come another day for the treatment. I was upset I had to drive so many miles and wasted a whole afternoon for absolutely nothing. I gently asked if it was possible to wait to get the treatment done later on the same day. She sent me to the front desk.
The "lady", who was actually a bulldog on progesterone, I then talked to was extremely uptight and wouldn't let me any option, repeating mechanically that she wouldn't do anything to help and would'nt even apologize for having me come for absolutely nothing. This consult should have been done the same day of the treatment and these people had strictly no empathy nor were helpful. They were just prickly and rigid, looking at me down and being rude.
I was refunded for that purchase. If you are in the same case, no not accept the treatment and just ask Groupon for a refund through "customer support" down the page of the website.
Having Great Results with my Laser Hair Removal – So far, I'm getting good results there with my laser hair removal that I bought through Groupon.
Its a nice place to relax and get pampered!
I would recommend this place to my friends and I will be buying other packages with them depending of my final results in the treatment.
Disappointed – I had a Gift Certificate (also purchased from Groupons) for Bella Vita and didn't realize it had an expiration date. The date was close so rather than lose out, I attempted to schedule an appointment for the Swedish Massage. I was told they didn't have any appointments available for over 2 weeks and they would not extend the expiration date on the Gift Certificate. Rather sad considering money was actually spent on this and it was not just a coupon. I claim some responsibility but the effort to keep a possible long term customer was lacking.
love this place – i bought a coupon off half off depot for a $19 massage and i booked my appointment. at first i was a little bit hesitant because they said it would be with a guy. i've never had a guy masseuse. but he put me right at ease and i will definitely have guys from now on. it was fantastic. one of the best massages i've ever gotten.
Use Groupon Here - Get a Run Around – I bought two Groupon certificates for this spa (one for myself, one for a friend), and tried repeatedly to make appointments for the to of us to receive the pedicures that the certificates entitled us to, only to be told time and time again that there were no appointments available. (After Groupon was mentioned) Finally we were scheduled for appointments at 2:00 on a Saturday one week before the Groupon was to expire. That day at 12 noon, I got a call asking if I intended to keep my appointment, to which I replied "yes", then I was informed that I was already late. After clarification, it turned out that they had made one appointment at noon, and the other at 1:30, instead of both at 2:00, as I was told that they were made for. They explained that all of their appointments for the day were taken incorrectly by a now ex-employee. My friend had time to go, and still intended to do so, but was told that they were too busy to take her (for her appointment!). We have been told that they will honor our Groupons beyond their expiration dates, but I am not confident that they will. I wonder if they treat customers paying full price the same way - based upon the service that I have received thus far, I will use the Groupon if it is honored, but can't imagine returning. It is a shame, because until now I have had only good experiences with Groupon certificates and have found many places that I either have returned to, or intend to return to.
Wonderful Laser Experience – I'm so glad my friend recommended this spa to me! I went for my first laser hair removal treatment, and my tech Benafsha, was so knowledgable and comforting - she really put me at ease. My treatments have been going nice and smooth and I am seeing great results. I would recommend this place to anyone interested in laser hair removal.
Bella vista is The Place to go – I have visited Bella Vita medi spa for my laser treatments and I have had great results with Benafsha and Christi with my full body laser hair removal and I continue to take my daughter with me and my two friends, who love it equally. I would recommend everybody to visit Bella Vita.
Beware of Bellavita Medical Spa – Do not go here, even if you get a deal or coupon! Avoid this place at all costs. My laser Technician, Benasha, caused my skin to have white spots all over my skin, you can see where the laser ran down my skin and they act like no big deal. She told me it will go away, has not yet, she just makes light of it. The staff is totally rude at the front desk and the wait time is always very long! Do not go here!
HUGE WASTE OF TIME.. Disappointment – I got a Groupon here for laser hair removal.
I was rescheduled 3 times because the front desk girl told me the laser techs quit. When I arrived, I was told they were hired back which baffles me.
But I did a consult with Deseree who was a high pressure sales person who didnt seem to know what she was talking about at all, had to keep asking others questions and basically told me if I dont upgrade my treatment will not work.
She then told me I would not be doing my treatment that day,which really upset me since they had called me to reschedule 3 times and now I came for a high pressure sales pitch, which I told her I just wanted what I got from the groupon to even begin with, only to be told I have to come back yet again to even do anything the next week.
So today I came for my first time, I sat waiting for over 30 minutes, finally an indian girl took me back, told me something entirely different that what the rude and pushy sales lady had told me, yet tried to get me to buy more and finally, I got my upper lip done, which took 10 minutes if that.
So I guess I do not understand why I was rescheduled 3 times, why I had to sit thru this pressured sales pitch then have to come back to have a bossy laser person do my laser for a few minutes.
The reviews are true, this place really has no class or professionalism. Shame, the office itself is really pretty.
I felt ripped off and all I had bought was a groupon. I might have bought more if the they werent so pushy, late, bossy ....I probably will NOT finish my sessions there...more trouble than its worth! I wasted my time and took off from work for so much unprofessionalism.
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