Doral >Auto Dealers > Planet Dodge Chrysler Jeep
9975 NW 12th St, Doral, FL | Directions 33172-276225.783789 -80.358721
Monday-Friday 7:30am-6:00pm ; Saturday 8:00am-3:00pm ; Sunday Closed
The Worst Customer Service – I?m in the process to lemon law my 2005 Dodge Caravan after 6 times of taking the car Planet Dodge they still can?t figure out the problems my car has, It has a roaring noise, when the car is accelerated, that the dealer says that it is manufacturing defect, that ebeen said it also has a gas smell, regardless of the level of the tank, type of gasoline or time of day,.
I have taken the car to the last attempt for dodge to repair and two days later after I eter the car to the dealer the dodge representative from head quarter calls me to say that, since I did not take the car to the dealer to be inspected my case was forfeited, (gess what they have misplaced the car in the dealer) while I was holding a claim ticket and a voucher number, after two hours they finally found it, the blamed the weakest link, the only nice guy in the dealership, (The Valet Guy) while I?m on the phone with Chrysler corporate, I take a phone call on my cell phone, the service lady from the dealer saying that my car was ready, good enough the found the car the opened the hood and the concluded that the car was ready for pick up, I had requested an oil change and that was not done either all this while the Damian Chrysler guy is on hold after I tell him what toodk place, he prevented me from taking my car from the dealer, ?there must be a misunderstanding?
My car is been there for five additional days, I just picked it up and guess what my oil was not changed, the only CD I left is not there, my garage remote desapeared, and the noise and the smell continue.
This is my second and my last Dodge vehicle, and my last, not to mention that these are some of the things the car has been on the dealer Bad Window, Engine Light On, Bad CD player, Bad DVD player, Gas Smell and Roaring noise the casr doen?t enven have 24K miles.
Planet Dodge and Dodge in General the rudest, most inefficient customer service experience ever!
Please buy and service your car elsewhere.
They would not fix my Brand New Truck Under Warranty – I had a 8 month old Dodge RAM Pick Up Truck under Bumper to Bumper Warranty for two years. I had the oil changed every 3,000 miles. I have the receipts for my oil change.
Then my head gasket almost blew. I had it towed to Planet Dodge, because I lived close by. Opps.
The service guy told me the truck was not covered under warranty. He said I needed to pay a labor charge of around $85/hour, which is higher than BMW charges (and BMW honors their warranties). Then he told me I was lucky because they saved my engine! Are you serious? I was then told I need to pay $500 because they looked at the engine (no work was done). I left it there and they charged me $1500 to fix the seals on the head gasket. AND, it took them two weeks!
I will never buy a Dodge again. Fron now on I will own a nice vehicle, becuase it will less expensive the warranty will be honored. No wonder North American car manufacturers and dealers have such a bad reputation.
I would advise buying am import (they honor the warranties). Also, we get all of or vehicles fixed at some no name mechanic because the price is half, the time is a fraction, and the quality is better.
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