Columbus >Computers > Custom Computer Warehouse
5965 E Main St, Columbus, OH | Directions 4321339.953331 -82.839951
Neighborhoods: East Columbus, Livingston - McNaughten
COLLEGE STUDENT NOW OUT OF A COMPUTER... – These people not only broke my laptop, they damaged my drives and scratched it... They even left crumbs on the inside!!!! I am currently talking to my lawyer and trying to get my money back. When talking to the manager, I was told not to "waste his time" so I won't. I will allow my lawyer to waste it while she gets my money back. DON'T SHOP OR GET REPAIRS HERE!!!!!
Below Average Service / No refund policies – I shopped at the computer warehouse on 2 occasions, first, one year ago I purchased a used laptop there, priced at $300. I wouldn't recommend buying a laptop from them based on the fact that the screen needed some minor repair, the hinges were worn which causes the screen to flop back and forth when adjusting it, they didn't bother to repair before selling.
On my second visit to the store, I purchased some memory and hard drive for another laptop I have, the prices were comparable I will admit, but overall their sales staff are a bit impersonal, not the place to go if you like good old fashioned service. I would say that both my experiences with the staff was overall below average. Make sure you know their return policies before you buy anything, they are notorious for not refunding any money.
Worst place to buy anything – I bought a power cord here for my laptop they said mine was fried here to come find out mine wasnt fried i went to take the one back i bought from them they said i could get store credit or a check in the mail i gave them my cask and couldnt get mine back now i have to wait for my money thats just like me tellin them when i get the money back they can have their power cord back its been 2 weeks and still havent recieved nothing back from them I will never ever buy anything again from their they r rip offs
A+ Computer Repair and Service - Thanks for the help! – I have read the other reviews and cannot disagree more strongly. I too have been in the computer industry for nearly a decade and have seen several local computer stores close in the area around Custom Computer Warehouse, which means that they obvoiusly are doing something right. Although they have had some past problems, It has been my opinoion through observation and being a loyal customer that most of the problems were a result of "rogue" employees more so than bad business practice. I have had nothing but positive experiences with Custom Computer Warehouse, and Kenny himself, who is available in the store most times that I have been there. They are constantly busy, and really go out of their way to help people.
Worst computer store in the area – Stay away from this place at all cost. got a motherboard from them , i have been in the IT filed for over 15yrs by far the worst computer store ever! long story short got the mother board from them did not work took it back, said that i had to wait 2 weeks to get a refund! What???? they didn't wait 2 weeks to get paid for the board and on top of that they charged me 15% to take the board back, board was not even touched, looked at the socket and knew processor would not fit. put this place out of business!
Avoid at all costs. They will try to rip you off! – I needed a new video card. They sell me the most expensive one. It turns out not to be compatible. I return to the store. They convince me to buy the power supply needed to run the more expensive video card. The power supply turns out not to be compatible either. I return all of the items exactly as I purchased them. I demanded the video card that turned out to be $40 less than I should have spent in the first place. The clerk refused to give me a refund, but gave me store credit instead. I have yet to be back.
Never again – As the other customer stated, avoid this company at all costs. I was one of the customers that fell victim to the Microsoft "legal action." In the end, I had to spend a lot more money just to make the copy of Windows they installed on my computer (which they never gave me a sticker or a CD for) genuine. When I mentioned the company name to the Microsoft representative, they looked it up. There it was. Blocked VLK. Rep sounded quite upset (as was I) that yet another customer was taken advantage of, and when I called CCW, the guy just said "Oh, we'd never do that to any customer," and "Krazy" Kenny never returned any phone calls.
Avoid this company – Not a trustworthy company. I purchased a 550 watt powersupply, Okia brand, from CCW for 48.00 after tax. About two weeks later it went bad. Apon returning the powersupply, Crazy Kenny tried to tell me that I switched out the power supply and attempted to return a bad one. He gave me my money back anyway in the form of a check two months after I returned the item. Come to find out the same power supply sells elsewhere for 9-15$. I got ripped off. This is also the company that got sued by Microsoft for copyright infringement. Avoid them.
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