500 Lawrence Expy Ste A, Sunnyvale, CA | Directions 9408537.381625 -121.995149
Great Reliable Customer Service – I have been booking through Sai Travels for the past 10 year. This year, I was little nervous because of multiple tickets and different travel dates for my family members The person who helped me (Anu) was very patient and took time to really understand all my requirements. Even with the summer rush, she was able to find some seats and get the best possible price. She was very prompt in getting back on the ticket availability and trying all possible options. Great work Sai Travels.... Thank you
Pathetic!! – Waste of time contacting them.. Pls choose wisely else book online..
best travel agency to deal with – bought several air tkts from them over the years and being very happy
Most irresponsible travel agent – I purchased a ticket from Sai Travels for
SFO - Munich(Germany) - BOM and return
BOM - Munich(Germany) - Frankfut (Germany) - SFO
The airline was Lufthansa.
To travel from 1 EU city to another a Schengen Visa is required. The travel agent never asked me or informed me about such an requirement.
I was not allowed to board the Munich flight from Mumbai airport and was stuck there. I was just lucky to get 1 last seat in the next flght to Frankfurt. Had I not got this ticket I would have been stuck in Mumbai for atleast a week since it is the holiday season.
After calling up Sai travels on my return, I came to know that they were not even aware of such visa requirements. Instead of accepting their mistake they argued and talked rudely. The Lufthansa staff at Mumbai airport were shocked that the travel agent were so careless and dint even inform me about it.
Please dont rely on Sai travels for any more information other than the ticket and the charges. They are not bothered about any other requirements or information to be given to the passengers. Think twice before purchasing a ticket from them.
Can you call their service good? You decide... – I contacted Sai travels to book my tickets for India travel next year. I was initially happy to see a quick response from them and the agents were quite helpful initially to provide me good alternatives.
However, my suffering started after I gave a nod on booking my tickets. The agent I spoke to went into hibernation and did not even respond to my emails or phones. When she finally responded after couple of days, it was with a promise of another phone call, which obviously did not happen. Today, it is more than a week from when I had told them to book the tickets but instead of having tickets in my hand, i don't even have info on what the status on bookings is.
And when I could connect to their office today, there was another agent who seemed extremely rude and high handed in his conduct. The only thing he has to say is - we cannot do anything. When asked questions like why you can't call your clients and tell if there are problems in booking tickets etc - his answer to every question is - we can't do anything, as if he was reading from a script (but does not fail to add his frustration to it).
In my view, this is a perfect example of bad service and poor customer handling. And of course, it's a perfect recipe to ruin your name and reputation that is so hard to build and takes time.
Poor response – I called recently on a week day , got someone to respond only after calling 3 times. Then see asked me send names of passenger who will travel, I sent email to the address she mentioned and never got a reply.
best agency in calif – best service/best price used for the last 5yrs best agency in town i hv used other b4 but now never ever
will go to any others
Poor Service – A travel agency has to provide two things: 1- Tickets at a good price and service. Most of the time there isn't much difference of value when providing tickets and service part doesn't come into play if the agency has to just deliver the tickets.
The second component (service) comes into play when plan changes. You would want to change or cancel your tickets. This agency did not provide how much amount they would charge for ticket cancellations. Due to some unforseen reason I had to cancel my tickets, they charged 350$ for each ticket cancellation.
When I asked for the refund of the remaining amount they told that I should receive the refund 4 weeks from the date of cancellation!!
I would warn you guys to please check with agency's cancellation policy before booking tickets throught them.
Best service in town! – Sai travel in Sunnyvale is very good and professinal in service. I have always purchased my India tickets from Sai travel even at the last moment travel plan in the busy season I have always a good response from Sai travel, after going around a few agencies I believe Sai travel is the best to travel with....I am going to continue my business with Sai travel only...........and highly recommend this travel agency.
BEST TRVL AGNT IN TOWN – WE JUST BOUGHT SOME TICKETS FROM THEM FOR DEC 2008 NO ONE ELSE IN TOWN HAD SEATS WE GOT THE SEATS GOING DEC 2008 AND RTN 1ST WK OF JAN 2009 WITH NO PROBLEM..GREAT SERVICE AND VERY HELPFUL JYOTI MADE OUR BOOKING AND WE CAN TELL ALL TO BOOK WITH HER SHE IS VERY HELPFUL
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