Lynnwood >Women's Clothing > David's Bridal
19225 Alderwood Mall Pkwy Ste 120, Lynnwood, WA | Directions 9803647.823968 -122.270601
Mon. - Fri. 11am - 9pm;Sat. 10am - 6pm;Sun. 12am - 6pm
I think I watched too many "Say Yes to the Dress" shows... – ...because what I experienced today at the Lynnwood DB made me not want to go back for my actual dress.
First of all, the gal at the front greeted us nicely, and asked how she could help us (I was with a girlfriend to help me look). I told her I was getting married soon, and would like to just look around for ideas. She said go ahead, so my friend and I started browsing.
The store is dingy, and shabby. It really didn't get me excited for the experience. Another negative aspect, for me at least, were that all the plus-size gowns were shoved next to the clearance dresses in the back of the store. Now, look here- fat girls want to feel special, too!
The plus-size selection was extremely limited, with most styles only having the smaller-end or the largest sizes which makes it hard if you want to gauge what your size would look like. During the 45 minutes we spent looking at the bridal gowns, not one single person said a word to us, even though several salespeople walked by (for reference, I visited the shop on a Tuesday at 1:30 pm- not exactly prime shopping time).
Giving up on the dismal selection of plus-size dresses, my friend and I went to check out the bridesmaid's dresses (it's a casual wedding, so the right color bridesmaid dress may work, too). Some pretty designs, and I picked up about 6 of them to try on. I walked around with those dresses and PAST THE FRONT COUNTER for about 30 minutes, and not one person offered a room, or help, or suggestions. Finally, I walked up to the gal who greeted us and asked to try those dresses on. She looked at me and said, "I don't know- you don't have an appointment, right?"
BLEW MY MIND. These were party dresses, not bridal gowns. Since when does one need an appointment to try on non-formal dresses?? She made a show about asking her manager if she could "find a room for us," then led us back to a dingy, beat-up dressing room where I was never asked once if they could get another size, color, etc. Several of the dresses were cheaply made and had ripped seams or zippers. The boning in the bodices of several were very awkwardly placed.
I was so let-down; It was as if they didn't want my business... and guess what? They did *not* get my business, and I will not be going back (even though I did manage to find some dresses that were pretty).
Very discouraging first-stop for an excited, new bride-to-be. I expected so much more, but I guess I'll just blame that on seeing how they treat customers at true bridal boutiques :)
Great Experience – I was very hesitant to go to Davids Bridal after reading all of the negative reviews but I have to say I'm glad I did. I made an appointment while at a wedding show and they called me right away to finalize my appointment. They were very friendly when my mom and I got there and I worked one on one with Emma. She was great. Even with me changing my mind on what I thought I wanted she was more than happy to accomodate. I found a dress I loved and purchased and set up an alterations appointment all with ease. Even though by the time we left it had gotten fairly busy everyone was still super friendly and professional. Overall a great experience that made dress shopping (which I was dreading!) painless and even fun.
excellent customer service – Stopping by without an appointment on a weekend...I knew I was asking for a headache. I had to pick up my bridesmaid dress for a wedding and was pleasantly surprised. The store was very busy and still I was greeted pleasantly, assisted professionally and appreciated the friendly sales staff amongst all of the hustle and bustle of brides-to-be. I was given personal service and when I needed alterations, everything was set up without a problem. As someone with years of customer service experience, I am not easily impressed. I've read the previous negative reviews; however, the customer service I experienced on my encounter was exceptional-keep up the good work and thank you.
Dedicated To Helping Find Your Dress – I came into the store without an appointment, and didn't think i needed to. I looked around for a lil bit, and they asked if i needed any help. I said not quite yet and she was very polite and explained if we needed anything to come find her or go to the front desk. When we went to go find her, she was on the phone and politely asked for a minute. We went off and looked around in the back.
When we came back to the front, she was patient and very nice. They had appointments but were dedicated to helping EVERYONE. I found wonderful dresses (she listened to what I wanted and brought me suggestions that she thought i might like). She was also very kind when i felt dizzy. Helped me sit down and offered me water.
They were very nice and patient overall. And asked if everything was ok and if we needed help. I would suggest an appointment instead of walking in though.
Good selection...very helpful! – I was looking for a dress for my husband's holiday party everywhere and could not find one. David's Bridal has a wonderful selection of dresses and you can buy off the rack. Prices are reasonable and the help that I received at David's Bridal exceeded any department store. I highly recommend David's Bridal...especially in Lynwood, WA. A huge thank you to Connie and Ashley (manager and asst. manager)!
poor poor poor – i went to pick up my dress they lost my dress and the night befor i went into get fitted they just sat on there butts and told me to look around i found one i wanted and they say they be right back never came back the lady sat back down at the desk and just look at me so i was never fitted for my dress got it they way it is i think they need to get people in there who knows how to do there job
No idea what the negative reviews are all about – I needed a specific dress for my friends out of town wedding. They were polite on the phone. They were polite in person. They answered my questions. They let me try on the style I needed (wrong color) just for size. When they didn't have it in store they found it for me, calling several stores (found it in Louisiana) and arranged to have it shipped. And this was during a fairly busy day! Not sure what people expect. But I can tell you that those bridezilla attitudes are not doing you any favours. Just sayin'.
Absolutely not. – I came in with my sister to try on dresses - and I didn't realize we needed an appointment. (First stop in the dress search!) The gal at the front desk lectured us for several minutes about the importance of making appointments, and we can't just expect to waltz in and try things on. When she asked if we'd like to make an appointment for later in the week, I said I'd rather not return. Mysteriously, she discovered they had an appointment available in 5 minutes, and set us loose on the dresses.
In terms of the fitting - that was also frustrating. I had worn my fancy-pants formal dress undergarments and high heels to expedite the process, but she still gave me a hard time, and insisted I should try on their bras and heels instead. Finally, she let me try on the dresses, but disappeared after I put on the first one, and didn't return for over 10 minutes. My sister ended up helping me into the next ones, as our consultant didn't reappear until we were trying to leave, at which point she tried to convince me to make another appointment. No thank you!
The icing on the cake was that after our visit to David's Bridal, I started receiving sales calls almost nonstop from a variety of bridal vendors. Sometimes as many as3 or 4 a day! I specifically asked that they not share my personal information, and it's clear that request was not honored.
In terms of the good, they had many sizes. I wear a street size 12, and not all bridal places carry that in bridal sizes to try on. The dresses were also reasonably priced (for wedding dresses) but many of the styles were quite bedazzled and poofy, and many more were of poor quality. Not bad, but certainly not good enough.
Horrible customer service – Fortunately I was smart enough to buy my dress somewhere other than David's Bridal, but I did try to have my bridal party wear shoes from this place. They were advertised in a catalog in January and by mid-March still not in stores. And when I called weekly, this store would give me the run around. They never tried to go out of their way to help me get the answers for this. It was a complete lack of customer service and at other times I was lied to. And, they also wanted me to buy the shoes that I have only seen in a catalog from an East coast store, but then promised they could NOT be returned. I would never buy shoes without first trying on if I knew I couldn't return. That's crazy! I would never ever recommed this store to anyone, I think you would only go here if you wanted to have your wedding experience ruined. And another note -- I went to some of the "fancier" bridal shops to look for my dress and the one I ended up buying was CHEAPER than one I found at David's Bridal. So even if you think you might try it for cheap dresses, don't do it! Inexpensive dresses CAN be found at other great shops that give you a wonderful experience!
Worst customer service experience ever – When I first got engaged, I was so excited and made an appointment 2 weeks in advance for the Alderwood David's Bridal.
On the day of my appointment, I waited 15-20 minutes past my apt time, and was asked to fill out some forms at the front desk. Somehow the gal lost my forms right after I filled them out, and asked me to do it again. Finally she introduced me to an older woman named "Dolly", who would consult me with my selections.
Dolly was the most awful customer service representative I have ever worked with. She appeared to be uninterested in her work, and basically just there because she had to be. Dolly informed me that she would be working with another bride also. I told her what type of gown I was interested in (a white or off-white sheath without a lot of detailing/lace, etc). She showed me a section with 3-4 gowns that loosly fit my description. She then told me to make a few selections, tote them around the store, and come find her when I was ready to try on.
When I was ready, Dolly was no where to be found. Alas I found another woman to unlock a cramped and dingy fitting room. When I came out wearing the 4th gown, which by the way was tattered, musty, and missing essential buttons, Dolly asked how things were going. I told her none of the gowns were quite right, and I'd like to keep looking, with a bit of assistance. I guess asking for a little help would have meant too much work for her, because she told me that the store probably wouldn't have anything for me. She then led me to the discounted prom & party dress area and told me I could browse these racks as a last resort.
I left the store so stressed and upset, came home and told my now-husband that the experience was so horrible I had no desire to look at any more wedding dresses. We ended up having a very casual ceremony instead; the best decision ever, and highly recommended!
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