82 Orchard St, New York, NY | Directions 1000240.717855 -73.990275
Neighborhoods: Lower East Side, Downtown
TERRIBLE !! I had a really bad experience at Christine Chin's spa, I took an appointment on Febr. 4th, 2014 to do my eyebrows and to see on my first visit how is the spa for futures appointments for other services.
I was excited a week before to try this place and I was looking forward to my visit and for what was to come. The employee that did my eyebrows called Connie, she was extremely rude to me from the beginning, after going to a room she did everything possible to make me feel uncomfortable, she was grumbling, making mournful sounds and she was impatient......when I was taking my jacket off, I asked her if I need to take also my boots off to be more comfortable and not to mess up the white bed and she responded: "...do whatever you want, I really don't care....." once on the bed, I told her that I would like just to clean my eyebrows and look something similar to a picture I brought, I thought that by showing her a picture it would be easier for her, she laughed and said, in a really rude way that she cannot do that not even closer.
First time I've experienced a place where I was treated like garbage, rudeness and aggression were there !!! Disappointed after my appointment, I searched for reviews on the internet and I found out the owner's nickname, Miss Christine, is the "Queen of mean", by looking at her pictures she looks a very nice and friendly lady, just I really feel sorry she has employees working for her so unprofessional and mistreat costumers, she might know and should be aware what is going on with her employees once the doors are closed, I am sure she cares about her business and wants to have a great spa, she should address this matter!
Result of my visit, they lost a customer, employee Connie did a terrible job, my eyebrows are very thin now, opposite of what I had before the service, she waxed them and it took less than 4 minutes when I was told by receptionist that it's a 15 minutes service. Also they changed twice my appointment to accommodate other customers. I paid cash, I asked for a receipt and employee Connie said that when it is paid by cash they do not give receipt and If I want one I need to wait, the receptionist was not there, she promptly came to the room and immediately printed it for me. I definitely won't come back !!
I prefer to spend my money somewhere where they say thank you when I give a tip and don't have a bad-tempered....One more negative review for them........that is too bad :(((
BAD PLEASE, EMPLOYEES ARE RUDE!
THEY MISTREAT YOU, THEY FORGOT YOU ARE A CUSTOMER, ESPECIALLY EMPLOYEE CONNIE, RUDE, RUDE PERSON. NEVER EVER COME BACK AGAIN!
WHEN YOU GIVE TIP SHE LOOKS AT YOU WITH A BAD FACE !!!!
Sooner or later, they will fool you! – I have been a client for 4 years, so when I had a problem with the attendant (she told me that she called me and left me a message about the appointment and I did not receive any message) and I tried to talk with the manger - the manager told the attendant she would not talk to me and I should go ahead and review the place on the internet.
If you want a place that has zero consideration for the customers, this is the place to go!
Best in Skincare!!!! – I've suffered from acne since I was 16 years old, and I have tried almost everything out there--topicals, proactiv, and even accutane. (I've actually been on accutane twice!) With the use of these, my acne would improve, but my skin would always be dry, red, and peeling--I was so self conscious of my skin. And as soon as I stopped these regimens, I would always start breaking out all over again. Finally, one year ago, my sister took me to Christine Chin Spa. My sister had told Christine my years of struggling with acne, and how depressed I was getting because nothing seemed to work.
Christine was absolutely amazing, and she was so sweet! My very first appointment, she told me that she was going to get my skin back to normal--better than normal, and she asked me to trust her. She was very honest and told me it was going to be painful, it would take some time, and that it was going to have to be a joint effort. She spent a good 2 and a half hours on my face extracting every single area of my face and concentrating on all my pores. It was painful, and I was red, swollen, and scaly for the next 4 days, but I kid you not, after the 4 days of recovering had passed, I saw an amazing improvement on my skin.
For two months, I went to her once every 2 weeks, and my skin was glowing! I wasn't breaking out, and even if I did, it was no longer cystic acne, just very small bumps. Since I had to go back to school, I started going to her once a month and stayed on the skin regimen she gave me (her products, which are affordable than what I used to use!) and my skin has been constantly improving.
Christine Chin is truly amazing. Not only does she extract and remove active acne, but she also takes the time to remove old scar tissue so that your scars fade and you do not have bumps. My skin has gotten even, and I no longer have bumpy skin! She even has the ability to take out dark freckles in one session--my dermatologist told me I would have to get laser surgery to remove my freckle, but Christine took it out in one appointment!
Yes, Christine Chin is a stickler for time, but I don't think it should be a problem for people who are really committed to seeing improvement in their skin. All she asks is that you call 24 hours in advance if you can't make your appointment, and she asks you to be on time. Meeting these rules should not be difficult for anyone who is committed to seeing improvement in their skin.
Her staff is also incredibly friendly. The two girls who work the front desk are always amiable and Christine Chin is actually very funny once you start speaking with her. And most importantly, I respect her so much because she really CARES about my skin. Overall, she really is the best in skincare--she's not some dermatologist who just wants to kill all your acne and doesn't care about the chemical damage it can do to your skin, and she's also not one of those luxury spa facialists who pampers your skin with layers of thick creams--she's someone who really KNOWS and UNDERSTANDS skin and is very practical in her approach to skincare.
Most importantly, for those people who are struggling with acne and are considering giving Christine a try--YES, it is painful and you will look red, scaly, and swollen after a facial..but please give it 4-5 days before you cross her out. Also, it is a JOINT effort on the customer and Christine--yes, she will give you a facial and work her magic..but you also have to be responsible and help MAINTAIN your skin with the products she recommends and stay on that regimen (i.e. take off your makeup every night before going to bed). For those people who have suffered with severe acne, I really do recommend you all give her a try. She is the best! :)
Good Facial, Bad Service – When you pay $500 for a facial (which is supposed to last an hour and a half but lasts less than an hour), or $80 to have your eyebrows shaped, you are entitled to expect polite service. Royal fees, royal treatment. This was not my experience at Christine Chin's spa, where the diminutive owner felt compelled to lecture me on the value of her time, warn me about 10 times during the visit that she will charge me for follow up appointments that I miss without canceling, or if I show up late, warned me that if I ever touched my eyebrows she'd be very upset, and told me that from that point forward I had to punctually go see her instead of bothering her with excuses like oh, my child was sick or oh I had to take my dog to the vet. I have never been back--I prefer to spend my money somewhere where they say thank you. Granted, the microderm abrasion left my face looking and feeling like a baby's behind, but there are other spas that do them just as well, charge similarly, but treat you well. If you have any sense of dignity, this place is not for you.
TERRIBLE – After going completely out of the way to the LES to get to this "famous and wonderful" spa, I cry foul on the recommendations!!!!
I got a facial here and my skin was completely destroyed. If I could have put a bag on my head I would have but instead I had to walk out and get home with 4 huge wounds on my chin ...and 2 days later my entire forehead looks to have broken out in a rash. If I could I would sue them! I am mortified how terrible I look 48 hours later. This was not a normal or appropriate session. These people are not professional.
NEVER EVER EVER EVER GO HERE!!!!!! SERIOUSLY!! – I went to to have a routine brazilian wax. The lady that did it was a terrible person. She was rude from the begining. SHE DIDNT EVEN USE GLOVES! she didnt sanitize the area, she used terrible wax. She didnt clean the wax off afterwards and it burned my skin to the point i was raw and blistered. She opened the door to the room afterwards without me being covered up or dressed for the waiting room to see!!!! She yelled at me when I told her it hurt and was inconsiderate and rude. and this horrible experience cost me 76 dollars. ans when i called 2 hours later to tell her that i was in pain and swollen, the owner, christina or christine whatever wouldn't bother speaking with me!!!!! If you have any sense at all you will never ever go to this place for any reason. I hope they go out of business!
Christine is the best – For 12 years, since I was 18, I have suffered from acne and clogged pores. No matter what I do, I will always have breakouts. I have gone to dermatologists, facials done, wasted money on this miracle product and that miracle product, proactive, you name it. Proactive did help me some, in that I am able to go out with makeup on and not hide my face in shame. However, with proactive, my face has never been free of breakouts or clear pores - proactive just helped me somewhat.
I decided to try Christine after googling around at work. Her prices are higher than her girls, but I was desperate for some help for my face. When I arrivd, I was promptly placed in a room, an assistant washed my face, and Christine came in promptly. SHe was extremely honest about the condition of my face (I was desperate since my face was bumpy and it seemed as if all my pores were clogged...ewwww). She proceeded to clean every pore, nook and cranny in my face - spent over 2 and half hours, it was never rushed, and she goes deep into the pores - painful. After the pain (yes without extreme pain, there is no gain), poking, and prodding of my face, my face looked like a pizza. Thank god I had done it on a friday afternoon. I spent the weekend indoors and allowed my face to recover. One week later, I just cannot tell you how much my face changed (I also used the acne product she recommended religiously). My friends and family noticed right away. I went back to her a month later for another cleaning. The recovery time was much faster since she was able to get most of the gunk out the first visit. I went back a third time to one of her girls (her girls are cheaper) for just a maintenance. From December 2009 (first visit) to March 2010 (3rd visit), I hardly had any breakouts, my dark spots from acne have started to fade, and my makeup is smooth on my face. I no longer use concealer and I continued to use the acne product she recommended. I went back in May to Christine for a micro dermabrasion (first time - I saved for it) and facial (she is very expensive, but so worth it). I recommend her services to anyone who is suffering from acne and clogged pores. She is very expensive, but you will never regret a penny.
Again, if you suffer from acne and clogged pores, after she is finished with you, your face will look like a pizza (I don't recommend going out after), just go home, allow the pores to breathe free for the weekend without any makeup etc, and let your face recover for a couple of days. You will not regret it, my face has been so amazing ever since I started going to her. Also, if she recommends an acne product, just buy it. She recommended Obagi to me, and that has helped me so much.
VERENA!! – VERENA was working for Christine Spa and although I only went there one time I loved my experience!! I was so excited two weeks ago to have my appt. until I got a call from the Spa letting me know that she no longer works there and if I would be interested in any one else!!! I was amazed because she had told me she was there for over a year (or maybe I misheard her) anyway I totally canceled the appt because I was worried about taking anyone just out of chance... Im really upset she was very soft and did an amazing job Also if not with Christine herself..who else is good enough???!!?
Best facialist in NYC: Verena at Christine Chin – I have had facials all over New York for years and Verena is absolutely the best facialist I have ever had. She is extremely knowledgeable about skincare & skin problems, her facials are thorough and tailored to my skin needs, she is extremely pleasant and disarming and she seems to be truly dedicated to helping her clients have flawless skin. She gives good advice & has lots of skincare tips to share and never pushes too many products, although she will tell you which ones there she likes the most. The spa is in a great neighborhood, is extremely clean and is a rare, luxurious find in the LES, and the products are good, particularly the glycolic and retinol. I now live abroad and make sure I see Verena every few months when I am back in the States as I don't trust anyone else!
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