Mitchell Mill Animal Hospital

(919) 266-8177 | View Website

4012 Mitchell Mill Rd, Raleigh, NC | Directions   27616

35.882104 -78.508201

 
Animal Hospitals, Pet Therapy, Veterinary Services  more

More Categories: Emergency Vets, Small Animal Practice

Neighborhoods: Northeast

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Reviews for Mitchell Mill Animal Hospital

over a year ago

We have been contacting local animal rescue organizations for months trying to find a small dog. Of the three we contacted and applied to before Mitchell Mill, we were told that there were many in line ahead of us and that it would take two or more weeks to process our application. And every single time, the dogs we were interested in were gone way before we could even meet them.

When I contacted Mitchell Mill, I have to admit that I was pretty gun-shy and tired of all of the hassle. But the woman who responded to my email was so incredibly friendly and encouraging that I filled out my 4th application with them. They were so willing to have us come by and meet the dog immediately. When we got there, the service and support we received was incredible. Dr. Covington herself spent over almost an hour talking to us about the dog we were considering. She was extremely personable, patient, supportive, and informative. She seemed extremely thorough to me.

I also think that the 30 day money back guarantee/return policy is very reassuring. It says to me that this organization wants the best for its pets...and the families who adopt them.

We adopted our dog immediately and we received an email the next day checking in to see how things were going and if the office could do anything else. I can't imagine getting that kind of service from the other rescue organizations that wouldn't even take the time to respond to email inquiries about adoptable animals.

I know that Mitchell Mill's operation is small and the dogs they have available to you may not match your criteria for the type of animal you are looking for, but I sure would encourage you to consider adopting from this organization.

I know that I am planning on making the 30 minute drive back to this office for our newest family member instead of finding one closer to my home because of the service and support I have received thus far.

Recommends
over a year ago

Best Vet in the area!

Dr C and the staff at Mitchell Mill Animal Hospital are absolutely amazing! They always go above and beyond for you. I know that when my pup is with them that she is in the best of care and the best of hands. Betsy has always been the tech to take care of us and always makes us feel like we are the most important thing when she is with us. The same for Dr C! They always take the time to help you understand what is going on. I trust their opinion so much when it comes to my dog. They are a fun staff, and you can tell how much they love working together! That means a lot to me! You feel like they are treating your dog as if it was their own. Our dogs mean the aboslute world to us, and to know that I have this team at Mitchell Mill when I need them, makes everything better! Whether it is for just yearly check ups, or when there is something wrong......... They are always the best! I would recommend them whole heartedly to ANYONE looking for a new vet because you are new to the area or looking to switch to a new one because you are not happy where you are. Thank you to Dr C and the Staff at Mitchell Mill Animal Hospital for always being there for Bella and I :) We thank you for all you do!!!!

Recommends
5.0
over a year ago

Mitchell Mill Rescue – This is Dr Covington and I am the owner and sole practitioner of the hospital and founder of the rescue. I have been practicing since 1996 and rescuing animals since 1998. To those of you who love to make negative comments about our rescue...I say this to you...how many animals have you rescued today, or this week or this year. My staff and I work endless hours for these animals to rescue them from HIGH kill shelters, rehabilitate them mentally, emotionally and physically, whether it is long term mange treatment, amputation of a horribly fractured leg, or try and pull them out of their traumatized coma they are in from the stress of being dumped at the shelter. These animals are dumped on a regular basis, come and walk in my shoes and go to a shelter and see the scared faces, the shivering and sometimes emaciated bodies that we see, and pick and chose who to save and who to leave behind. My staff and I spend hours working with these animals, and we have several volunteers who come on a daily basis to walk the dogs, teach them basic commands and to learn to walk on a leash. And yes we do have a professional trainer who works within our clinic and does volunteer to work with the occasional animal who needs some extra attention. How many of you have volunteered to work with a rescue dog lately??? Sometimes we even take the animals home to work with them and give them a normal environment to that we are better able to match them into a perfect home. We let our cats roam free around the clinic so that they are better socialized and to get them used to other animals. Also we usually have several rescue dogs out and around the reception area to also get attention and spend time with them.

Before you criticize our rescue, our animals, come and see what we do first, and don't just judge on an 8 week old puppy who you keep for 2 days, and then return and didn't even ask about how to work with this PUPPY issues, you just dumped him back to us, and then judged. By the way, he is doing great and yes we have worked with him since Day 1...we made it a priority with our trainer and he was deemed a NORMAL 8 week old puppy, not an aggressive puppy. We try hard to match these animals with the right home and yes sometimes the match does not fit, so we try again ,but that does not mean we are adopting aggressive animals. That is why we have a 30 trial period with refund of adoption fees so that we are sure it is the right match for the animal and the family. How many other rescues do that, and certainly shelters don't have a trial period. Think before you criticize, make sure you know the correct facts about a situation or it could literally cost a life!!!!!!

If anyone would like to see the puppy in question and his training please visit the following link: youtu.be/Sn4aBDVP0C0

Recommends
5.0
over a year ago

Awesome Rescue! Adopt your next pet at MMAH! – It's hard to see a negative comment posted about this awesome place! We have adopted several pets from their rescue over the years....each time the staff was personal and knowledgable. We received all the paperwork for the pet and were given a health history and if we ever had any questions they were right there to answer! They also want to stay in touch and check on the pet and make sure things are going well and I highly value that personal interest they show. I've seen a certified dog trainer out at MMAH that can help you if you have training questions for your new adoptee as well. MMAH and staff are dedicated each day to providing homes for rescued pets and in turn they offer us (the public) a special place where we can find our soulmate and missing part of the family! Our lives would never be the same without the special pets we have adopted from MMAH!

Doesn't Recommend
1.0
over a year ago

Avoid Adopting A Pet Here!!! – We adopted a puppy here and noted that he was having behavioral issues with grawling and biting adults in our home. We returned the puppy to the Animal Hospital and they immediately put the puppy back up for adoption. They stated that they were going to do an evaluation on him. I would not think that they would be able to do this in a matter of hours. They were very disfunctional here. We got very attached to the puppy and hated having to return it. I just hate it for the family that may adopt him if there is truly something wrong with the puppy!!!!

Recommends
5.0
over a year ago

Best Vet I've Ever Had – I too am surprised by the few negative reviews. Dr. Covington and her staff saved the life of my beloved 12 year-old cat after he developed megacolon. I had always been pleased with my former vet until big Dean became ill. The poor cat went through a painful ordeal and was put on expensive medicine that did nothing. The former vet finally suggested putting Dean to sleep. I sought a second opinion at Mitchell Mill Animal Hospital. Dr. Covington suggest putting Dean on a cheaper medicine and special diet. Two years later the old cat is still around and loving life.

Sadly I had to put my other 14 year-old cat to sleep last Fall. Mitchell Mill tried vigorously to save his life, but the old guy was in terrible shape. Mitchell Mill's staff was very accommodating and compassionate when it came time to say goodbye to Redd. They allowed me to cry and take my time saying goodbye. They made me feel as though Redd and I were the only patient and customer they had that day.

They clearly care about animals deeply and the rescue is a passion. I have no qualms about giving to this animal rescue. I know good will come of it.

I can't say enough good things about them. They helped make it more bearable to say goodbye to Redd. They gave Dean a new lease on life when his old vet wanted to give up. For this, they are almost more like family than the vet.

Recommends
5.0
over a year ago

Best Vet Ever!!! – Dr. Covington and her staff are the best. Mitchell Mill Rescue takes the animals that would otherwise be put down at the local animal shelters and gives them a chance to be a beloved family member. They take the injured and the sick, and give them the second chance that no one else will. There will always be a cat to greet you at the door and puppies to charm you on the front lawn. This is a passion for Dr. Covington. I have seen the entire facility and it is awesome. It is set up to give the animals there the best experience possible and to socialize the rescues with people and other animals. They have always taken excellent care of my animals (3 cats and 5 dogs). I had to have one of my dogs put down earlier this year and could not have asked for a more comforting experience than what I experienced with their staff and the compassion they showed for my baby. Yes it may be a little crazy at times but what home isn't when there are critters running around playing and happy.

My previous vet made me feel like my animals were just an assembly line product to be hurried in and out fast to make the most money. Mitchell Mill makes us feel like family. My babies love them. They are not in it for the money...they are in it for the animals.

Recommends
5.0
over a year ago

Awesome Vet – I read the reviews below and honestly- I'm shocked. I am on my third dog and Mitchell Mill is my vet for life. Dr. Covington honestly LOVES animals and IMO it translates into a terrific Animal Hospital. The staff- from the girl at the front desk to the assistants all love animals and are sweet and kind to them. Yes, when you walk in there will be a cat or two who greet you, yes, there will be a dog or two hanging out by the receptionist's feet- IMO its what makes it such a "comfy" place for my pets (and me).

Also, this is a neighborhood vet. They are wonderful for pets. I don't think it would be an ideal vet for dock divers ect- they do have drawbacks like feeding Science Diet ect vs California Natural and the like. However, for your pet? Perfect vet who remembers you and your animal.

I have had nothing but good experiences here. Great advice, warm staff, healthy pups- what more do we need?My dogs are THRILLED to go to the vet- who can say that?

Recommends
5.0
over a year ago

Amazing Vet – I am also shocked at the bad reviews below. I used to take my animals to another animal hospital but we always felt like just another patient. We heard of Mitchell Mill from a friend and figured we would give them a shot, and we never looked back.

Everytime I go in with my pets I am greeted with a smile and a Hello. I am also usually greeted my another furry friend or two. They allow their resuces to walk around the hospital and I think that is wonderful. I'm glad they allow their animals to walk around instead of being stuck in kennels all the time. Their staff is always friendly and make sure that my pet is healthy and happy. They know who I am as well as my pet. They know that I consider my pets as my children and they treat them as such. You can tell they really love what they're doing.

I too have toured their facilities and they are sanitary and clean. Their kennels are big enough for my animals to be comfortable (seeing as I have boarded before) and they have fenced in areas to be let out in during the day. I never have a second thought as to board my animals or not, I know they'll be taken care of as if they were their own animals.

Recommends
5.0
over a year ago

Awesome Vet and Rescue – My experiences with Mitchell Mill as a vet and a rescue have been wonderful. I am shocked at all the negative comments, but we are all human and no one is perfect, so I do not expect Dr. Covington, or anyone else, to be perfect. Dr. Covington has been my dog and cats doctor for years and we have always be treated with respect and the employees are very kind and helpful as well. We have boarded with them as well and toured the facitlity and it is kept clean and sanitary. They do have a rescue and many of the rescue animals can be seen throughout the clinic and I applaud them for letting them out and not just keeping them locked in kennels all day. Many of the rescues I have met there have serious medical conditions and are the "rejects" at the shelter so Dr. Covington takes them and fixes them. Their adoption fees are comprable to other rescue in the area ($100 for cats and $200 for dogs). I know many people with adopted animals from Mitchell Mill and they are totall satisfied. It hurts me to see all the negative aspects of something brought up when Mitchell Mill does so much for the good of animals. Not only are they a vet clinic that is reasobaly priced and fair but they save dogs and cats from shelters on a weekly basis. These ladies are angels in the human form and I thank them for taking such great care of not only my animals but the one's left behind!

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