Dallas >> University Park Audi
5011 Lemmon Ave, Dallas, TX | Directions 7520932.823341 -96.819022
Neighborhoods: Northwest Dallas/Love Field
I have been going to this dealership for several years to get my car serviced. However, recently after my turbo charger had to be replaced (at 52,000 miles at a cost of $3000), I went in to pick up my car. None of the service consultants came out to talk to me about my car and the repairs. I was directed to the cashier, paid my hefty bill, and then was given my keys to the car. When I went to the car I noticed some brown grime on the hood which I thought was just dirt that they missed when washing my car, so I left the dealership since I was in a hurry to get to a meeting. Two weeks later I decided to take the car back in to get it rewashed since the grime was still on the hood but they couldn't get it off at the carwash. They took it back to the service department and told me they got the brown stuff off but it had messed up my clear coat/paint. When I tried to talk to the service director about it, he told me they wouldn't do anything about it and it wasn't there when it left the dealership! The service director Jeff Holt was completely rude and dismissive and told me he WOULD NOT do anything for me. I've never had a complaint in 6 years about the service department but Jeff Holt has made me swear off ever purchasing an Audi or servicing it at this dealership. This is the worst service manager I have ever dealt with. He didn't even seem sympathetic or like he cared that I've been going there for 6 years. DON'T GO TO THIS DEALERSHIP unless you want to risk them messing up your car and not fixing what they mess up.
The best service advisor I have EVER had! He knows my car, knows me and his level of service is unparalleled. I trust him completely! Thanks Jordan!
My salesman Jeff was very knowledgeable and I look forward to working with him on my next Audi purchase! Just a great experience overall!
I am astounded by the level of customer service that JP provides. I had no idea making a major purchase would be such a great experience. He made sure that all my many questions were answered and made my decision to purchase easy!
I was limited in time as I had another appointment and I did not expect they would be able to get the car ready in such a short amount of time. I assumed I would go by later in the day to pick it up. Much to my surprise upon completion of the paperwork it was in the front of the dealership washed and ready to go. Audi Dallas exceeded my expectations!
Mike Woods gave me exceptional service, facilitated my TWO trades, and got me into a new A3 for slightly more than used. Also, impressed that he gave his personal cell in the event there were any issues.
Jordan is the best, he makes appointments that fit my schedule.
Easy and fast. Arrangements are always made at my convenience.
I loved that when I picked up my car is was detailed and washed. It was also next to the R8's in the very front. I know I might not be the best customer they have ever had but they sure make me feel like I'm their most important customer.
Bruce was fantastic throughout the entire process! Very helpful and was only concerned about my needs. I would easily buy from him again.
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