Dallas >Manicures & Pedicures > Hollywood Nails & Spa
3517 Oak Lawn Ave, Dallas, TX | Directions 7521932.812439 -96.805202
Neighborhoods: Oak Lawn
Worst Salon Experience I've Ever Had – I cannot think of a single positive thing to say about my experienece at this salon. The customer service is non-existant and the quality of the manicure I received was ridiculously poor. The manicurist rushed through the job, made decisions (such as polish color) without consulting me, and stormed away from the table in a huff when I politley (and I emphasize POLITELY) asked her to change the color.
Not only did I get a botched manicure (which I ended up having to remove and redo myself the next day due to the poor quality), I also was on the receiving end of the rude remarks of my manicurist and her coworker. They tried to upsell other services to me and embarrasingly pointed out my "flaws" and laughed together as they tried to make their case. Let me say, I failed to see the humor. I've never been treated so rudely in a salon.
I'm a pretty patient and understand person. I've worked in the customer-service industy myself, so I RARELY complain when I have a bad experience. However, this was definitely an exception. I informed management of the situation, and I must say they were no better than the staff. Rather than apologize or try to ensure my return, they treated me as if I were to blame.
Don't waste your time with this place. Rude comments aside, they just did a very poor job...bottom line. There are many other salons in Dallas that know how to treat a customer AND give a quality manicure.
WORST EVER!!! – I can't believe they have the nerve to call themselves a spa. It's basically the same as the places downtown that charge $20/hour, and the massage I got was much worse than I've had in those places. Therapist was rude, people kept coming in and having conversations with her while I was getting massaged. Awful! The "therapist" I had did not understand a single word of English. Her massage was painful, and I could not communicate with her, neither with words or gesticulations, that I wanted the massage to be less strong. The massage was a joke - she used lotion/oil for about 10 minutes of the 45 minute treatment, and she was chaffing my skin. Don't waste your money. Worst massage experience ever.
Incredibly Rude Service – Hollywood Nails is a great concept for a salon and spa, but repeated experiences with rude, snappy and condescending staff make me never want to go back despite the quality services. Phone calls and appointment bookings are handled gruffly and without any gratitude or graciousness.
Editorial Review by Citysearch Editors – Full service salon on Oak Lawn provides facials, nail services, massages, waxing, and offers a bar menu.
Average nails, poor service – Last week, I had my nails done at Hollywood. I had to remind the lady to use the lotion because she started painting my nails without giving me my favorite part (the massage). Then, she told me I was wrong and the lotion always comes last. Which is not only something I have never experienced before, but the other manicurists next to us were all doing the massage before the polish. After I brought that to her attention, she was rude during the rest of the service.
No one offered any drinks like I was told either.
GREAT place and great work! – Have been through several nail salons in Dallas and the midcities area over the last several months seeking decent solar nails. Everyone either gets them too thick, or gets the curvature of the white wrong, or something else... they just never looked good. Finally went to Hollywood Nails & Spa and had some of the best work done ever!
The salon is clean and comfortable. They use new files, buffers and brushes for each client and they're yours to keep when you leave... if you don't want them, they throw them away. Hollywood is a full-service place with spa pedicures, waxing, facials, and massage. I've only had the fills and spa pedicure done, but a friend has had waxing there too, and we're both really pleased with the services. The nail stations have 15" LCD TV's at each end w/cable, so you can watch what you want to on TV instead of suffering through whatever the techs choose to watch on the one TV mounted to the ceiling in many salons. Best of all, this place serves beer and wine! Tell me that relaxing in a massage chair getting a spa pedicure while drinking a glass of merlot isn't heaven.
It's well worth a visit... please visit Hollywood Nails & Spa and support them in their efforts to provide a truly unique experience in Dallas spa/salons.
To the person posting the first review, I'm sorry you got a rude technician that supposedly pointed at your friend and laughed, but that could happen anywhere.... there are DOZENS of techs working at Hollywood, and the ones I've had were WONDERFUL. If you stand up firmly enough for what you want in any situation, you'll get it; if not, you have no one to blame but yourself. You should have both walked out when the tech supposedly refused to stop cutting your friend's nails. And why did you tip BEFORE the visit was over, then expect your tip returned? Everyone knows to tip at the end of the visit, and only IF you're happy. Again, no one to blame but yourself.
Worst Service EVER!!!! – WARNING!!!! If you have an idea of what you want for a manicure... do NOT go here. If you would be paranoid by your manicurist pointing and laughing at you while talking in a foreign language... DO NOT GO HERE!!!
IF YOU ARE GETTING MARRIED AND WANT A FRENCH MANICURE FOR YOUR BIG DAY AND EXPECT TO GET WHAT YOU ASK FOR DO NOT GO HERE!!!
This was BY FAR the WORST experience I have ever had at a nail salon in my life, and here's why:
My best friend was getting married, let's just call her Tracy. She and I went to this salon to get our nails done. Tracy asked for a French manicure. First, Tracy's technician started to cut her nails with out asking, and Tracy had been trying to grow them out, so she asked this woman not to. The woman (and I am not kidding) would not hear of it and cut her nails anyways. I can promise you there was no language barrier. The woman actually said "No, I cut"
Then, she started pointing at my friends face and laughing while talking in another language. I could notice Tracy about to tear up, so when I asked what the problem was, the lady said "You need eyebrows waxed." Uh, no, but thanks for making her self conscious about it.
From then on, it only got worse, but I'll to cut to the worst part. We had both asked for a french manicure. After we paid for our services, I was getting the polish on and Tracy looked over at my nails and said "How come yours look so different than mine?" I looked at Tracy's to see the technician had painted a HOT PINK top coat on Tracy's nails. Since only three nails had been painted with this hideous polish, Tracy asked if she can have my top coat. The lady said "I'm sorry, too late." and continued to polish the rest of her nails with the awful color. Naturally, it's Tracy's big day tomorrow, so at this point, we decided to make a little more of a fuss and asked to have the polish changed. After she was done with the entire hand while we begged for the nice pale pink top coat, she agreed to "fix" it which included painting over the hot pink with the pale pink, which clearly did nothing. Tracy pleaded one more time to please fix it and the woman said "Sorry, it's already done."
We held our ground and asked for what we felt as though our payment of services entitled us to... satisfaction. We asked her to remove the hot pink top coat and cover it with the pale pink. The technician GOT UP AND LEFT!!! Not joking. Another technician had to finish her nails!!!
After all this, we asked for the tip back... just the tip... because the girl certainly did not deserve to receive one. After even speaking to the manager, we were not given any refund on the tip, much less an apology!!!
At the end, Tracy walked out in tears and $30 short for an awful experience that should have been a relaxing one before her big day.
THIS PLACE WAS AWFUL!!! (can you tell I hate this place? Ha!)
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