Houston >Health & Medical Services >
Dentists >Lovett Dental
6137 Kirby Dr, Houston, TX | Directions 7700529.716185 -95.418436
Mon 9:00 AM-6:00 PM,Tue Closed,Wed-Fri 9:00 AM-6:00 PM,Sat-Sun Closed
Neighborhoods: South Central, University Place
This is my story-We just switched insurance at work so first I chose Castle Dental. My 21 yr old son went there for a cleaning. You have to schedule x-ray and exam then go make another appt for cleaning. They said he needed a deep cleaning (21yr old who has always gone for cleaning- they are free right? ) they also tried to sell me a $60 (approx) bottle of peri-clean mouth wash. It is just hydrogen peroxide. Well, I let them do it, with reservations but thinking also that they must know what they are doing?? So, the deep cleaning cost me $250. I decided to switch to Lovett the next month so my daughter could get her teeth cleaned. Well guess what! Same thing! They said my 19yr old needed a deep cleaning and 4 filling. Again, my kids have gone to the dentist on a regular basis (they remind me often that they need their teeth cleaned). I was in disbelief and I argued that this was impossible, 4 new cavities and needs a deep cleaning/scaling? Well, with the belief that there is a set of state board of practice laws, we did it. Cost me $500 and my insurance company around $1500. I told them
that this keeps people from going to the dentist (who can afford this). Oh, so they also have the 28 day post-op appt that they charge you $68 dollars for even if you elect to not to return. When I got the bill for the $68, I called and they did removed it). The whole experience makes you wonder!!! . Hope this helps.
Need to improve their customer service, especially the front desk staff.
After having a horrendous experience with a nearby dentist in Houston, I switched my primary care dental provider to Lovett on Kirby. They went above and beyond for me. This was by far the best experience with a dental office that I have ever had. The staff was knowledgeable, friendly, and accommodating. I was there for an initial visit and was in and out within a half hour after completing paperwork, X-rays, and seeing the provider. Instead of having me return on a separate day for a cleaning, they were able to squeeze me in that same day, and right away! For once I did not feel over-diagnosed or overcharged for the services (if anything, undercharged!)
I am baffled by the poor reviews on this site. I would recommend Lovett Dental to anyone.
DO NOT GO TO LOVETT DENTAL!!
1. They will not allow you to schedule a cleaning at the time of your exam. They say that they must evaluate you for the type of cleaning you need. Then, they tell you that you need the most expensive cleaning, which is not covered by insurance, and refuse to schedule you for a lower level of cleaning, which would be covered by insurance. I am only 28 years old and have always had wonderful, healthy, teeth and have never required an extra service such as this. I firmly believe they are trying to rip you off.
2. They billed my insurance incorrectly. Additionally, they sent me a bill for more than what they sent my insurance. I have been waiting on hold for more than 25 minutes to get this cleared up.
I RECOMMEND THAT YOU SAVE YOUR MONEY, YOUR TEETH, and YOUR TIME and DO NOT go to Lovett Dental.
I love this Dental office, Laurie was awesome and Dr. Smith was great with my daughter.
Love it at Lovett Dental – Been going to Lovett Dental on kirby for years, The new Office Manager Chennel is not only very nice but she explained the procedures to be done in a manner that i was able to understand. the Dental Assistants are very Professional, Dr. Frank explained to me what he is diagnosing and even showed me where i have a cavity on the x-Ray. When i was done with Dr. Frank the assistant walked me up to the front and i spoke with the receptionist about getting a cleaning she said she needed to check her schedule, and low and behold the hygeniest had a cancellation so i was happy with the service and the staff, Will recommend to everyone i know
worst service ever had – dentist is not able to communicate. requesting an explaination is considered rude. staff is the rudest ever. this office does not consider the patient's concern at all. they will not hestitat to grind down all your teeth as long as you can't legally charge them. and they dont really like to tell you what exactly they are goign to do. dont beleive what they tell you. go to see a different dentist before making decisions. it is the most unethical service i have ever had.
Dr. Frank and the entire staff are great – Today was my first visit to Lovett Dental. I haven't been to a dentist in years, and have a severe anxiety disorder, especially when it comes to going to the dentist. The staff were all very polite, and Dr. Frank, contrary to what other reviewers may have said, was very patient with me, despite the fact that they were busy and short-handed today. He listened very attentively to all my questions, and didn't seem in the least bit of a rush when talking to me. He, and all the staff, were very nice to me, and made me feel comfortable in a situation where I'm normally very uncomfortable. Don't believe the bad reviews. This is a great place to go, especially for those with dental anxiety. And there's ample parking.
Dentist can't communicate – Staff is professional and friendly... dentist is NOT.
Dentist is anti-social and is unwilling to communicate with patients. Dr Frank will spend the least amount of time possible with patients and ignore your questions. Would not recommend him.
Impressed – Upon my first visit I was impressed with the staff's professionalism, timing, advice, and results.
I look forward to future visits. I will recommend you to friends and family!
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