Denver >Beauty >
Tanning >At The Beach Tanning
555 Broadway, Denver, CO | Directions 8020339.725302 -104.988056
Neighborhoods: Southwest Denver, Baker
I haven't had too much experience with tanning, being that I am pretty pale and rarely have a need to be bronzed... Since, being told that I would be going on a tropical vacation for my 35th birthday, I needed to get a base going - STAT! I had a great experience at this location. Customer service was on par, no pushy sales for lotion or a contract (that I implicitly told that I didn't need or want). I will definitely go back.
Visited the store and it was ver clean. The staff was super knowledable and very friendly. I would give this location 4 stars!
WORST TANNING PLACE EVER! They seriously have zero customer service skills. I am pregnant and canceled my membership and was told I was good to go by the instore employee... come to find out I got charged later and then when i disputed the charge with my bank, they started sending collections bills for 3 times what I owed. Even talking with reps and the supervisor, still not resolution. WORST PLACE EVER!!!
At the Beach rocks... When it comes down to it, the customer service department is probably one of the nicest that I have ever experienced. At the Beach offers the best results for both UV and UV free tanning results anywhere. At the Beach strongly encourages the use of it's products ( egs. Lotions, facial moisturizers, tanning lotions, goggles, etc.) so the members can get the best results... not just now but in the future, even of they are not tanning anymore. My favorite part is how they have opened up and started giving guest the option of being on a month to month contract.. Cancel 24 hours before the draft day and your good to go! No strings attached... With amazingly convient hours, member access to all Clubs, and the amazing results you can achieve, ATB truly is the best..Come see me and or the wonderful staff at the 104th and Federal location.. Right across from LoDos... Would love to get you started at OUr club.. See you soon..
WORST BUSINESS PRACTICES EVER!!! WILL LIE AND CHEAT YOU OUT OF MONEY.
IF YOU HAVE BEEN SCAMMED BY AT THE BEACH: Please file with the Attorney General of Colorado. One settlement was already reached 2yrs ago and people go their money back. The are continuing to lie and steal peoples money and in order for everyone to get their money back PLEASE FILE A CLAIM!
This is the first review I have ever written online... EVER. This place was horrible. The manager was completely unprofessional and pushy. Not everyone wants a contract, especially when they feel forced into it. At The Beach teaches its employees bad business ethics and there sales tactics are aggressive and relentless. I will NEVER sign a contract with At The Beach because of their approach. This company is a joke. I have read many reviews (from a variety of locations) of people being charged multiple times for contract renewals and then having issues getting their money back. I would strongly advise people to stay away from all At The Beach locations.
DON'T TAN HERE! I was told I was able to cancel my membership whenever I wanted as long as I notified them 30 days before the date of my transaction. I chatted with the employee about only needing the membership through the winter months and she said I should sign up for this new deal they were advertising, it was a great price for what I needed and as we were going through the sign up process she was right beside me hurrying me through the sign up paperwork, and making me feel rushed for the fact of there being 2 other customers behind me. She gave me the details and turned toward me to ask if I understood, all sounded correct - but what she did not disclose with me was that I was signing a contract for 12 months.. AFTER I had just told her I only needed the membership through the winter months. She did not say or point out to me that I was signing a year contract with them. I have been calling the corporate office to try to get them to understand my situation and all they keep telling me is that I have no choice and they don't understand how I would not have known it was a 12 month contract when I was signing the paperwork. They are a scam and very misleading business! I would definitely make sure you are reading the fine print when you are doing business with them because they will try to steal your money..
I was rapidly signed up for a contract with little explanation. After tanning in what seemed like a broom closet, I told them I wanted to cancel my membership....just 15 minutes after signing the contract. They told me there was nothing they could do for me, and I would have to call customer service in the morning. I called right away and they wanted a certified letter in the mail by that day to honor the 24 hour cancellation. An email was not sufficient. They try to make it as difficult as possible. After reading through the contract I saw the charges would begin next month, come to find out my account was charged the next day. I was charged for an initiation fee that I was told at the salon would be waived because of my coupons. Called customer service again and was told this was not refundable. So this company got $27.45 out of me for making a bad choice and recanting within 20 minutes. This company is a scam and should be shut down. After reading through my contract, I discovered the monthly fee of $27.45 (which included a tax) was not for 12 months but for 13 months so the coupon for 5 weeks free that I had was actually not honored because I had to pay for 13 months instead of 12 with the initiation fee.
I love tanning here, the beds are pretty good (upper levels are amazing). The staff is knowledgeable and remembers me by name, even though I don't tan every day. You need to make sure you know the cancellation/moving policy when you sign a contract, because it can be pricey to cancel if you sign a 6 or 12 month and don't understand the fine print. It's definitely a lot cheaper to do longer contracts though. They were really good at explaining it to me when I signed up, and it was really easy for my boyfriend to cancel is month to month. Overall, good deal.
This place is an absolute scam! I signed up for one year and at the end was automatically renewed for another. I do not even live near one of these anymore and when I asked if I could cancel they told me I would have to pay for the entire remaining year. I refused to pay for a year I was not going to use and found no other way to get out of it then to cancel my card. I am now receiving threatening phone calls about 4 times a day telling me they are going to sue me etc. Worst Business Ever. I will not pay them and I will dissuade anyone from using this service.
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