Jewelry >Piercing Pagoda
1710 Briargate Blvd Ste 6505, Colorado Springs, CO | Directions 8092038.947978 -104.794840
Mon. - Thu. 10am - 9:30pm;Fri. - Sat. 10am - 10pm;Sun. 11am - 7pm
Questioned the employee (would name her, but she wasn't wearing a name tag) putting my full driver's license # in the computer. I understand verifying who I am & asking to see it/initilaing the waiver, but I was quite uncomfortable with them collecting so much personal data & entering it into their computer, simply for our 10 year old daughter to get her ears pierced. When I mentioned my hesitation with it, I was told 2 different stories as to why she needed to take it. When my husband & I mentioned not needing to provide so much information when our older daughters had their ears pierced here, she became agitated & rude. She told us that it is state AND federal law (huh?), she has been there for YEARS & they've always done it this way & never had a problem (well, until there is one...) & after pretending to call her "regional manager", she told us that it is policy & that we could call the Governor if we didn't like it (yes, she actually said this).
I just got off of a useless call to corporate. I was treated to 4 "help" menus before I managed to reach a human. When I did, Desiree was predictably robotic in her responses, not helpful & never addressed what the company policy even is or how this particular employee represents their company/policy. In fact, her "helpful" answer was to tell me that we don't HAVE to get her ears pierced there (this is the corporate customer service department telling me this).
She was absolutely right on that one. We walked down the hall to Claire's, where I asked the manager what information they require/retain for their waiver. She showed me that they look at the adult's DL, write down the last 4 digits & sign that they viewed it. Guess where our little girl got her ears pierced? Claire's. She even got the cute little stars similar to those she had picked out at the Piercing Pagoda. They were sanitary, professional AND friendly. Guess who we will never spend our money with? Piercing Pagoda. Guess how many friends, family members & random aquaintances we will share this experience with? All of them.
Don't waste your time & risk potential identity theft with Piercing Pagoda. Try Claire's or Merle Norman. They seme to know their company's policies & how to provide good customer service without risking your personal information.
Editorial Review by Citysearch Editors – Mall kiosk chain specializes in ear piercing and 10K to 14K gold. Custom Italian charm bracelets, silver and steel jewelry, and more.
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