Castle Pet Resort

(909) 599-0844 | View Website

219 E Arrow Hwy, San Dimas, CA | Directions   91773

34.103659 -117.803940

Open Hours

8AM-6PM Monday-Saturday

 
Wholesale Animal Health Products, Pet Boarding & Sitting  more

Neighborhoods: Bonita

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Owner verified business
 
 
 
Castle Pet Resort
Castle Pet Resort
Castle Pet Resort

Reviews for Castle Pet Resort

Recommends
over a year ago

Good Doggy Day Camp – Have been going there now for two months for their Non-Anesthetic teeth cleaning. The staff always seemed really nice and professional. I tried them for the grooming of my little toy poodle who is a total princess. She came out great and it was half I mean literally half the price of my regular groomer. I am a convert I will be going there from now on!

Recommends
over a year ago

I have been going to Castle Pets for about a year now! I have a little kitten that means the world to me. I have been checking out reviews on this place because the people that work there and the atmosphere seem so different than what is being described by some random reviews. This place rocks I highly recommend them!

Doesn't Recommend
1.0
over a year ago

WORST PLACE EVER! – DO NOT EVER GO TO THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!?!!!!!!!! We put our cat there for 2 nights, and when we went to pick him up, he was GONE! THey LOST our cat. No one knew when they had last seen him, and the staff kept giving us different stories. They told us, "we can't locate him right now, but IF we find him, we'll call you." They acted so whatever about it, as if they just misplaced a pair of shoes! The owner never returned our phone call. WE had to go by the local businesses to ask if they had seen our cat. Pet Castle calims this has never happened, yet when we asked their neighhbor, they said that they get cats from that place a lot, and some have even had babies on their property. They have done NOTHING to help. Like I said, WE had to ask local businesses. My little sister is absolutely devastated. The owner's grandfather has cats there and everyone says he must have left the door open on accident, but he swears he didn't. These people are absolutely awful, and I would NEVER ever reccomend this place for ANYONE. Absolutely ridiculous!! I have no idea how they are even in business with having over 50 complaints with the humane society. DO NOT put your pet here!!!

Recommends
5.0
over a year ago

The Only Five Star Reviw I Have Given! – The reason I am busting out the five star is because I think they really diverse it! I have read the reviews about this place and they seem to be generally good, but I have taken Benny to tons of dog boarding facilities throughout his life. He is no ordinary dog, every time I go somewhere and explain the whole routine on how you have to feed him people give me a hard time and I don't think they really do it. He just wont eat and I was getting worried about him! They took video of how he ate the chicken stew they make there. I could not believe it! they fed him by hand just like I asked them to. I will be going back!

Recommends
4.0
over a year ago

Doggie Day Camp – I use to take my dog Barney to a place in Glendora. For grooming, boarding, and even day care once in a while. Every time I got my dog back he looked like he had lost weight. I have started taking him to doggy day care at Castle Pets and wow what a difference. I think the big thing is that they get out side to play with other dogs. I will not be going back to the place in Glendora any time soon! They have an awesome grooming parlor in Castle Pets also which makes it really easy for me. It is like a one stope shop for me and my dog. I have been to all sorts of diiferent hotels for your pet. I went to the one in Glendora, Claremont, even one in Covina. They have huge out door play yards for the dogs. When I use to get him home from the place in Glendora he looked like he had been caged up all day. I have started getting him groomed there and I must say that he does much better with their grooming salon.

Recommends
4.0
over a year ago

Grooming Experience – I am very particular about how I have my babies groomed. I just moves to san dimas and was nervous so I did my research. Thanks to many reviews I read i was led to Castle Pets Resort. I got there, it was very clean everyone was very professional. When I left my dogs they had a great time playing with the rest of the dogs. When I got them home the groom was excellent. The best thing was the price they were ten dollars cheaper than anyone else! They even sent my dogs home with doggie treats for free.

Recommends
4.0
over a year ago

Love this Place! – ! Look I have been to a ton of dog boarding places pet hotels whatever you want to call them. There is always something that happens. I went to this one place in Monrovia and I got my dog back with a gash in his right ear. I talked to the lady and she just acted as if that was part of the deal when you drop off for doggy day care. I go out of town a lot and I work a lot and my dogs and cats are really my only friends. So I am very particular about who watches them. I interviewed all over the San Gabriel Valley. I must have gone to ten different places. There was one in Pasadena that seemed nice but then I read their reviews! OMG! Anyways I finally found this place in San Dimas that does the boarding, day care, grooming, training, everything that I needed. I took an hour going over everything with the manager and finally decided this was where I was going to board my dogs. They even take them on trips to the lake! Every time I take them back to board there my dogs act happy. It kinda made me jealous, but it is what is good for them while Im away

Recommends
5.0
over a year ago

Samson's New Playmates – Samson Loves Them, So Do I Samson is my great dane who is at least 140 lbs. He is the best dog on the planet no joke. I think he really knows what I am saying when I talk to him for hours at a time. Because this dog has some sort of super dog powers I love him like he is my son. I do not like to leave him anywhere. My Vet in Charter Oaks reccomended this place called Castle Pets. I checked them out and they were really the only place that could accomidate Samson and his special needs. First he is a huge dog he cannot fit in tiny places. I went to check the Petsmart out in Glendora and they were way too small for my boy. I tried them out for day care before I left town and he loves it there. He is dragging me down the walk way every time we get there. He starts whimpering when I am around the corner. I boarded him there for two weeks. I figured he wouldn't eat for awhile because he missed me so much. Nope he ate like a pig. Evidently he likes their chicken stew. If you are looking for a place for boarding your dog they can't be beat. Highly reccomended.

Recommends
4.0
over a year ago

Doggy Day Care! – I have been coming to these people for years. My dog Zues loves this place. You can tell when we get close because he starts barking like a mad man. He runs in and plays with all his friends. When I get him home he is absolutely exhausted. I bring him a snack every day for snack time. He absolutely loves this place and the customer service is very good.

Doesn't Recommend
1.0
over a year ago

DO NOT LET YOUR DOG STAY IN THIS HELL HOLE! – DO YOURSELF A FAVOR... DO NOT, I REPEAT DO NOT LEAVE YOUR ANIMAL HERE! IN THE LAST 5 MONTHS, THEY HAVE HAD MANY DOGS ESCAPE, A DOG GO INTO DIABETIC SHOCK AND DIE (WAS GIVEN TEN TIMES THE AMOUNT OF MEDICINE) THEN CHARGED THE OWNERS FOR THE VET BILLS. THE OWNERS ARE SO UNPROFESSIONAL. THEY USE THEIR STAFF TO DEAL WITH THEIR PROBLEMS FOR THEM. NOT ONLY ARE THEY INCREDIBLY LAZY, THEY ARE ALSO MONEY HUNGRY LIARS. THEY CHARGE YOU HIDDEN FEES AND ABOUT 95% OF THE TIME, YOU ARE NOT GETTING WHAT YOU PAY FOR. THE PROPERTY IS INFESTED WITH RATS AND IS UNSAFE FOR ANY ANIMAL, ESPECIALLY THE DOGS. THE KENNELS ARE RARELY CLEANED, AND WHEN THEY ARE THEY ARE JUST HOSED DOWN AND SCRUBBED USING DIRTY BLEACH WATER. THEY TELL YOU THERE IS SOMEONE ON PROPERTY 24 HOURS A DAY 7 DAYS A WEEK BUT THIS IS 100% FICTIONAL! YOUR DOG GOES IN ITS ROOM AT 530 FOR FEEDING AND IS IN THERE TILL 8 AM THE NEXT MORNING WHEN THE BUSINESS OPENS. I HAVE PLENTY OF PICTURES TO SUPPORT MY CLAIMS AND WOULD LOVE TO SHARE THEM WITH AS MANY PEOPLE AS POSSIBLE... THIS PLACE HAS SOME REAL POTENTIAL, ONCE THOSE OWNERS ARE GONE. HOW DO I KNOW ALL OF THIS YOU ASK.. I AM A FORMER EMPLOYEE WHO JUST RECENTLY LEFT THAT GOD AWFUL PLACE BECAUSE I COULD NOT LIVE WITH MYSELF WHILE WORKING FOR SUCH AN INHUMANE PLACE. IN FACT WHILE WORKING THERE I SENT ABOUT 30 PLUS PEOPLE TO TAKE THEIR DOGS ELSEWHERE! PLEASE SPREAD THE WORD ON THIS PLACE AND HELP SAVE AN ANIMALS LIFE.

REGARDING THE DOG THAT ESCAPED AND PICKED UP AND TAKEN TO THE POUND, I LOVED THAT DOG AND IT WAS CLEARLY SMART ENOUGH TO KNOW IT NEEDED TO GET OUT. LETS LEARN FROM HER.

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