Smile Factory Dental

(714) 229-1234

7025 Katella Ave, Stanton, CA | Directions   90680

33.802979 -118.011173

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Categories: Orthodontists



Reviews for Smile Factory Dental

over a year ago

I got my wisdom teeth removed yesterday and I highly recommend Dr. Chu. It took me less than 20 mins from I walked in to I walked out with a smile on my face.

I was there on time. As soon as I walked in, the greeter was very friendly greeted me with smile. Then the assistant came and asked me if I need water to drink or to rinse my mouth. Very soon Dr. Chu came. He show me the x-ray from a monitor and explained to me the procedure. He gave me a confident smile and told me not to worry. I swear I had no pain from he numb my teeth till now (today is the 2nd day of my recovery). This is too amazing! I was worried there might be complication involved because I am at my 40 and I have a long teeth. Before I left, Dr. Chu remind me not to rinse mouth or use straw. Another thing I want to mention is the assistant did a great job on saliva sucking. I consider myself a very sensitive patient. If I taste blood, I will feel extremely uncomfortable and sometimes have to stop my previous dentist and ask for a short break.

I hope everyone is lucky like me to find a good dentist. If not, you should consider change your dentist and come see Dr. Chu.

over a year ago

Experienced Dentist, Great Experience! – I never liked to going to dentist till I came to see Dr. Chu. He is very patient, understanding, and explains everything that I need t know. The office is very clean and the equipment is top of the line vs. the previous dental offices that I went . I have been staying with Dr. Chu for more than 2.5 years and I have also referred my sister to go there. The price they charged is average and very reasonable. I encourage you to experience yourself and you will know what I give them 5 star ratings.

over a year ago

worried for nothing! :) – Before I made my first appointment to the dentist, Dr Chu, at Smile Factory Dental, I was quite nervous and concerned. The reason was that I have this fear of going to the dentist. Also with the mixed reviews, I was a bit concerned.

Fortunately I work for a major dental insurance company as a customer representative. I deal with patients all day long helping them resolving their issues of billing/charging concerns and well any complaints they may have or possible violations. Thus I have full access to all the objective reviews and comments from a third party dental professional's view point before I showed up. So I decided to look into it before I showed up to my appointment.

A nice surprise was that this office has been consistenly ranked the best among the most compliant offices that all the major insurances have contracted with. Nothing was like the previous reviews stated. So I showed up with more ease in mind.

I got my appointment effortlessly. I got mine within 3 days. The office is very clean and high tech. The dentists there were all very curteous. I left that office scratching my head wondering why would people bad mouth about this place. The only thing I can think of is perhaps they either meant to review another office and or they just did not want to make their co-payment and thus made such negative reviews.

In my line of work, I understand and have been dealing with many unhappy patientst daily. Majority of them calling is all about their co-payments, especailly HMO patients. With this economy, no one want s to pay any co-payments. But this office followed the book. People just have to understand that there are procedures that are not going to be covered fully. Oh well. That is too bad. I just feel bad that a good office with good dentists get bad reviews like this. I hope that my review will give people a better and fair views of them.

Definitely would recommand them to anyone without any hesitation.

Doesn't Recommend
over a year ago

Bad experience – No no don't go here!!! I had awful experience here. Office is dirty, doctor rushes you out, and yes they overcharge too. They charged for the procedures they didn't perform. Is this how they make money? That's sad. I reported this place to the insurance board. I was sickned by this poorly managed practice! I will never go there again.

over a year ago

You'll be smiling at Smile Family Dentist – I have never been able to have dental work done with local anaesthetic. Dr Chao was the 1st dentists willing to wait for the anaesthetic to take effect (in my case 20 minutes). I have had dental work in the past and all of the other dentists would start to work before the anaesthetic took effect and would then have to put me under to complete the work. I literally HATED going to the dentist, but not any more. From the moment you walk in the door you will be put at ease by her receptionist Crystal, and her very competent staff. I actually now look FORWARD to GOING TO THE DENTIST. Thanks, Dr. Chao!

over a year ago

Best dentist in Orange County. – He is nice to all his patients, very professional and has soft hands when he works. His office staffs are also friendly. They are very knowledgable about insurance coverages. I highly recommend going to him.


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