Brea >Crafts & Hobbies > Internet Trains Inc
113 Viking Ave, Brea, CA | Directions 9282133.920820 -117.909690
The Worst! – Rotten to the core. Ordered a train for my son for Christmas Expedited Fedex, 500.00 + USD. Charged my credit card and then we waited and waited still no Tracking sent, called and called no answers. Then finally I talked to a woman who told me the train would be mailed Friday the 18th and should make it in time. Waited.....no tracking over the weekend, called on Monday and the lady told me I was "on her list of people to call" and the train was "broken" but she will ship another. I canceled the order and bought one from Ebay. Now they have my money and still no refund, its been a month and they keep telling me the manager will do it when he comes in this evening and then the manager will do it when he gets back from vacation. This is the worst company ever!!!! Do not buy a train from them. Next resort will be filing criminal charges! I will if I dont get my money back by tomorrow. Please dont buy anything from these horrid people. Save yourself the time and money and frustration.
AVOID THIS COMPANY – I strongly urge all fellow hobbyists to stay completely away from this company. On 9/7/09, I placed an order for several bridges and accessories. All items showed as "Available" on their website. After a few weeks, I called to check on my order and was told they were waiting on a few items and they would call me back early the next week. This was at the end of September. On 10/6/09, I called back after not hearing from them. A man at the company put me on hold for a long time, then came back and said it would be another week. I asked him to cancel my order, and he said he would do so. I followed up my request the same day by e-mail, and was assured that my order would be canceled. They had already charged my credit card, and Bea at the company said she would send my cancellation request to accounting which "usually comes in on Fridays."
Last week, on 10/21/09, I received a notice that they shipped my order (which I placed on 9/7/09)--this is despite me verbally and by e-mail cancelling my order on 10/6/09. I've now spent a couple of hours filling out dispute forms with my bank, calling FedEx last Wed. morning to stop the shipment and have it returned to the company, e-mailing them again notifying them of their issue and again requesting a refund on my credit card (for which I never received a response). They have not reversed the charge on my credit card. I'm pretty certain the bank will do so, as I've kept them aprised of the developments. The company is based in Brea, CA. AVOID AT ALL COSTS!
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