2249 Hylan Blvd, Staten Island, NY | Directions 1030640.575947 -74.104703
Neighborhoods: Dongan Hills
Worst Customer Service – My mother had a problem with Hylan Plumbing. They do not stand by their products. My mother purchased a sink from them, only to find 2 chips in it. When she went back to the store to ask for a replacement, they told her that they were going to charge her a restocking fee. Not only that, but she had to bring it back to the store herself! They would not pick it up to make an exchange. My father is 85 years old and has a heart condition. They didn't care. When my mother disputed the charge, they sued her. The sink was $93.00, but they sued her for $693.00 ($600.00 for lawyer fees). The judge dismissed their case and ruled in favor of my mother. I would never recommend buying anything in that store. I give them a poor rating.
Poor Customer Service – My grandparents were in the process of remodling their bathroom. They purchased shower doors, a vanity , a toilet bowl and a sink which showed up damaged. My 75 yr old Grandmother didnt notice the cracks until the folling morning when the contractor showed her before installing. She called that day to have a replacement sink sent to her and was told she would be charged a restocking fee. Not only that but hylan plumbing refused to pick up the sink. Are you kidding me? How do they expect an 75 yr old woman to lug a heavy sink back to them. My grandmother stopped payment for only the damaged sink until they were willing to rectify the problem. Instead they are suing my grandparents for the cost of the damaged sink they sent out. Their website claims - "Hylan Plumbing Supply, Inc. is a name synonymous with professionalism, quality and superb customer service" - I beg to differ. A good company stand by their name and their products. This is more like a fly by night operation they run. They have empty promises and warranties. With so many other places to go. I would recommend a more trustworthy ,reliable, plumbing supply store that actually cares about their customers.
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