5231 W Running Brook Rd, Columbia, MD | Directions 2104439.228618 -76.858902
They are more like taking Apartment complex I live for money!!
What a Job when over 6 tiles they Took apart all the tiles on my showers wall!
now going on 2 weeks and the apt manager sent her Crew which is Professional no doubt.
to fix the Disaster they did!!!!
They did what they promised – I called Professional Restorations because we had an odor in the basement that couldn't be identified. They suggested several things be done to solve the problem. We agreed on a program, and they met every commitment in a timely manner and without fail. I recommend them highly.
The name says it all – After experiencing a busted pipe fitting in our club room (basement) Professional Restorations promptly responded to our call. They arrived within 45 minutes & extracted & cleaned the affected area. After thoroughly cleaning & disinfecting the club room they brought in large dehumidifiers and made sure everything was dried properly. The carpet was dry in 1 day, however the wood paneling & studding took about 3 days to dry completely. The main reason I am so pleased with Professional Restorations is there desire to completely dry the affected area so that we do not have to worry about mold growth or odors from this flood event.
do not use – I have been waiting for 5 days for them to come and take the equipment out of my house. I have called repeatedly and they say they will be their the next day. They would show up and claim to use some meter and tell me everything was still wet. The first few times maybe, but after ten days?!!!! Now, I have all this equipment in my condo and can't get anyone to come back.
Best company ever – This is a bogus review. Professional Restorations is a great company. Not that anyone visits this stupid website to find anything out.
the most horrible and disrespectfulncustomer service i have ever experianced professionally – i was referred to this business by an employee who was cleaning the carpets by my office. i asked for his card because i have a puppy and we all know how that goes, carpet wise. ontop of that, my mother has a mold problem from her basement flooding and i didn't want her breathing that in any longer because she had lung cancer and never a smoker. i called and left my name and number about ten times to speak with a knowlegable person concerning the mold. i didn't want to speak with the secretary because mold is a complex problem, which contains spores that return easily. i once got to talk to a manager named matt and he said he would call me back, but never did. after two weeks of unreturned calls i called today and asked the receptionist, and she knew i wasn't the most pleased person in the world because i talked to her all ten times, but i asked her if there was a website, she said no. i asked her the owners name and she said she would not give it to me. i have worked in customer servicde my entire life and have never experianced anything so unprofessional in my life. if you want any kind of services that this company provides, go to another business who offers the same services, a business that is concerned with their customers neeeds and who appreciates the patrons who ultimatly make their livelyhoods possible expecially in America's current declining economy.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Professional Restorations on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.