Thai Arroy

(410) 385-8587 | View Website

1019 Light St, Baltimore, MD | Directions   21230

39.277848 -76.612362

Open Hours

Mon. CLOSED;Tue. - Fri. 11:30am - 3pm;Sat. 12am - 11pm;Sun. 5pm - 10pm

 
Restaurants, Thai, American Express  more

More Payment Methods: Discover, MasterCard, Visa

Neighborhoods: Federal Hill-Montgomery

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Menu
Cha - Yen, O - Lieng, Iced Tea, Lemonade, Coke, Diet Coke, Sprite, Diet Sprite, Young Coconut Juice, Hot Decaf Tea... more

Reviews for Thai Arroy

Doesn't Recommend
1.0
over a year ago

Worst service I've ever experienced. – It really pains me to write this review. I've been a regular take-out customer of Thai Arroy, but unfortunately, I've recently had one of the worst possible customer service experiences such that I need to write this. The hostess / owner was ridiculously rude and made it a point to avoid our 2-person party eye contact as she seated 4 four-tops prior to this. Why? Profitability. I get it. I understand it's more profitable, but as I look around the dining room whilst waiting 45 min. and 4 groups get seated before our pair even though we were there waaaaay before them, I noticed there were 2 two-tops. And later when I told the hostess / owner re my frustration, her response was that she recognized that she intended to seat those 4-tops prior to us...and that she didn't care that we had to wait. I was sincere in my appreciation that it was a Sat. night, etc., but nonetheless, she was defensive when she should have had a shred of customer service. Even the wait stuff tried to rush our dinner order to get us out....even though we were entirely humble and non-complaining... it was all to turn tables. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED... (And, I've regularly dealt with terrible service...this was THE WORST!) While take-out is fine...DO NOT EAT IN THE DINING ROOM!!!!

 


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Nominated for:
Thai Food (2005)
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