Atlanta >Automotive Sales & Services > South Metro Towing
950 S River Industrial Blvd Se, Atlanta, GA | Directions 3031533.683197 -84.358677
Neighborhoods: Rebel Valley Forest, Southside, Southside
"THANK YOU" – First Name : Christy
Last Name : Collins
City : Atlanta
Zip Code : 30319
State : GA
Comments : I just wanted to say thank you so much to Granver!! He did a wonderful job and I now know who to call next time I need a tow. In the past I have had awful experiences with tow companies and was dreading having my car towed last week. However, when Granver arrived all the worry went away. He arrived in 30 minutes when the estimated arrival time was an hour! He was so quick and efficient and is clearly an expert at what he does. The whole process probably took about an hour, which was wonderful! If the rest of your employees are as great as Granver you have just gained a loyal customer!
Crybaby Greg – What a knucklehead! tried to buy a beautiful Pete from my company in St. Louis. Before he came to St. Louis Frank (salesman) warned him not to offer us any less than the price he had quoted. (had already came off price $) South Metro Greg Geeson comes anyhow and offers us $30K less. a week later he gets upset we can't take his offer so he writes bad comments on us on Tow411. LIke the miles on the truck were not accurate (it had only 12,000 miles on it) For weeks after that we get phone calls from others that read his comments on tow411 questioning our integrity. We had the miles confirmed by our local Peterbilt dealer using their computer scanner of the truck's computer. and it checked out, 12,000. So the guy gets crabby because we cannot take his offer then lies about the truck as his parting shot. At least we are not liars.
I flew to St Louis to see a truck that was offered for sale like new. Truck was not like new. these people will lie to you.
Beware. Do not BUY a truck from Purpose Wrecker Sales over the phone.
I did post on Tow411 I posted what was accurate about the truck.
Terrible Terrible Service – I wouldn't recommend using this service by choice. My vehicle was towed in Atlanta. Upon finding out that South Metro Towing was in possession of my vehicle. I called the business per being provided the number by police and requested some general information on how to get my vehicle released from impound. Not only was the male I spoke incredibly rude. He was also unable to answer many of my questions which was legitimate and non-threatening. It's difficult to tell if he's genuinely ignorant or poorly educated but either way it was impractical and unprofessional. When I asked for this male's name so I could time and date the call, he gave me a false name which was confirmed the next day when I visited the location to retrieve my vehicle. From there I was told a completely different story and directions on how to retrieve my vehicle. With poor consumer relations I can only imagine how much of a nightmare it'd be letting these people willingly handle your property when they can barely communicate effectively in a professional manner. I would definitely demand to use another towing service if that situation presents itself.
Fast Service – My car broke down on I 75 I could not find a tow truck at 3am I called 911 and the police put me in contact with South Metro the truck show up in 20min clean truck very professional driver rates were fare, fast service late at night they even take credit cards
Heaven help you if this company tows your car – I am an Atlanta area professional that go's to this tow yard on a regular basis to complete estimates on wrecked vehicles.
This is the worse tow yard that I've seen in the north Georgia area for treatment of vehicles and people.
They tend to make up laws and rules as they go, which are specifically designed to make it nearly impossible to get a car out of their lot. This is of great benefit to as the longer the car sits, the more storage charges that they can collect. Many people with older cars eventually give up. When this happens, they auction the cars and can then bill the old owner for uncollected charges.
One would think that a company that Atlanta uses to tow and store personal vehicles would protect this property from further damage. South Metro Towing doesn't feel an obligation to. Though man cars lose windows in an accident or theft, South Metro Towing refuses to put plastic over the windows or to roll up windows that still function. They don't care about people, cars or anything other than money. A number of repairable cars that end up total losses due to water damage thanks to tow yards like South Metro Towing.
If something happens to your car and South Metro Towing shows up, get in your car and refuse to get out until another tow company is called. It's perfectly legal unless a police officer is present and tells you otherwise and you will need to be in a safe place to take such an action. If they try to tow your car with you in it, then it is considered felony kidnapping.
I know that there are thousands of people who have been victimized by this or tow companies like South Metro Towing. It continues is that no one has been determined to do anything about it. I am determined and if you will comment with your own experiences, it will help us all to make these folks behave like they should. If you don't want to comment here, then make your comments to the Atlanta Police, the Mayor's office and the GA Public Service Commission.
Overcharged, Rude - Be warned!! – I recently got into an accident, and the Atlanta police called over this towing company to come tow my car. The driver was nice enough to call in and quote us a price ($105). He was finishing his shift so he had to drop of my car at the lot, and get the next driver on shift to deliver my car to it's destination. HOWEVER, later when I called I was to be charged over double what I was quoted! ($275) I called them about the discrepancy. Oh, my gosh. I have never dealt with people that were so rude. The manager was extremely rude. I was being charged for transport to the lot and then transport from the lot to my destination. I told him that this was extremely high and unusual and quoted other towing companies, but he simply called me a liar!!
Not only was I mislead and overcharged, they made it a much worse experience by being rude to me when I was in a middle of a car wreck dilemma. I called Tee's Towing which I highly recommend. They are so much nicer, equipped with GPS so they are faster and efficient in delivery, and they were only going to charge me $88.
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