Superior Small Engine Repair

(815) 588-1200 | View Website

15062 South Archer Avenue, Lockport, IL | Directions   60441

41.612552 -88.040108

 
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Reviews for Superior Small Engine Repair

Recommends
3.0
over a year ago

Good Service

Recommends
4.0
over a year ago

Fair and Responsive – I found the Owner to be fair and responsive. Superior serviced my small boat engine within a week and communicated almost each day. After the initial engine review, they called me and told me what was wrong and provided an estimate for the engine repair. After I picked up the boat they followed up with an email asking if everything was fine.And to think I almost did not even use them because of some of the other "bad" reviews posted. I plan on usingSuperior again when and if needed.

Doesn't Recommend
1.0
over a year ago

BS BS BS BS You get the drift – Anybody and I mean anybody who gives this organization more than one star needs their head examined. THEY SUCK!!!!! 4 times to the shop and still not fixed. I honestly believe they take it to their shop and let it set for a couple of weeks and bring it back. HUGE QUALITY CONTROL ISSUES AT SSER. The only thing this place MIGHT be good at is servicing sing moms, certainly not mowers. If anybody out there wants to make a good living, get into small engine and mower repair and eliminate this place as an option!!!!!

Recommends
5.0
over a year ago

Reassuring!! – Being a single mom and female of course, I always feel as if I am going to get ripped off. Not so with Superior Small Engine. I usually don't post anything good, but felt I should in this case. I took my old Toro to this place and now it is running perfectly. I did have to wait almost two weeks, but was told they were very bust at this time of year. All I can say is I am extremely satisfied and would definitely recommend these guys to anyone who needs their lawnmower or whatever else fixed. Keep up the GREAT SERVICE!

Doesn't Recommend
1.0
over a year ago

STAY AWAY!!! – I agree with everything on dwayne's post. Absolutely the worst service place I ever been to. The dummies there couldnt fix a little mini bike so it sat there for months. The $65 deposit they make you pay is non-refundable according to them. I have been calling and calling and they all just play f-ing games. If anyone go's here for service they are as dumb as the guys behind that counter. I cant believe this guy can actually run a company. I definetely will tell all my friends and family in lockport to stay away!

Doesn't Recommend
1.0
over a year ago

Worst Service Ever – I don't know what everyone is smoking, but this business is terrible. They lack in customer service and business skills. They've had my rider since May 16 and I haven't gotten a phone call until yesterday, after I made numerous attempts to talk to someone with a brain there.

They don't call, they don't care, they have a smart mouth and an attitude to match. If anyone asks me about them, forget it, they won't get recommended by me.

They haven't even looked at my rider yet and keep explaining that they are behind. Then hire someone to help you instead of a receptionist that doesn't have customer skills.

I don't even know how much this is going to cost. God help them!

Recommends
5.0
over a year ago

You guys are the best! – Keep up the great service. You are definitely needed by many of us who can't afford to buy new equipment every time it breaks down. Our Scott's by John Deere tractor runs fantastic at a fraction of the cost out local John Deere dealership Quoted us. My snowblower is next to ensure it runs properly for next winter. Thank you.

Recommends
5.0
over a year ago

Best Toro Dealer! – Superior Small Engine is the best. Not only did they sell me my new Toro snowblower for less then Home Depot, they gave me free pickup 7 delivery for ever!!! They also were able to fix my older Murray snoblower which someone else told me was junk for a very reasonable fee so I could hand it down to my daughter. Can't say enough good things about them. I will be scheduling my lawnmower to go in for a tune-up ans sharpening very soon. It's comforting to know youcan still get great service at a great price in todays world.

Recommends
5.0
over a year ago

GREAT SERVICE!! – My neighbor told me about the service at Superior Small Engine on Archer Ave in Lockport, IL. Well I am hear to say that these people are the best. Even when super busy after the last blizzard so to say, they exceeded my expectations with the quality of work, fast turn around time and prompt FREE delivery. Yes Free pickup & delivery. The manager or owner even stated that if I did not have a coupon, he would ensure I still paid to pickup fee. My Sears Craftsman snowblower runs like new, even after another repair shop said it was a throw away. Glad to have met these guys, will definitely bring all my equipment to them. Keep up the great job!!

Recommends
5.0
over a year ago

Knowledge & Respectful! – Superior was great. I had a Poulon chainsaw which is pretty much a throw away from what I have been hearing. Anyways, I had brought my saw into another small engine repair shop based on a recommendation from a neighbor. I was told they don't work on mass merchant inferior products. i then went to Superior and was told they take a small deposit, and would call if it was going to be a major non cost effective repair. i was nofified my saw was ready for pickup about 10 days later. It cost me about $80.00 total and the saw probably works better the when was new. I was also originally told that id the saw was too expensive to repair I could use my deposit towards a new chainsaw. I am very happy with Superior Small Engine in Lockport and will bring all my equipment to them and definitly recommend them.

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