9111 Cross Park Dr Ste D100, Knoxville, TN | Directions 3792335.923285 -84.087398
When did doing good business go out of style. This transportation service is not reliable whatsoever. ALWAYS late...sometimes up to 2 hours late. There are people who have to use this service to do necessary things like go to work and to Dr appointments, but the only thing they can count is that they will be late every time. They seem to have an attitude of "you get what you pay for" and use that as a license to give a very poor effort at doing their job. Also, several of the drivers are rude to the riders and treat them like second class citizens.
Not a great transportation service – ETHRA stands for East Tennessee Human Resource Agency. It used to be a damn good transportation service. They are cheaper than a taxi service.
They would take people to different counties here in East Tennessee. They would take people to medical appointments or to go shopping. This came in handy because I'm unable to drive.
They did a few things that irritated me but I was able to live with it. At first people had to give them only 24 hours notice to ride in their vans. But then they started making people give them 48 hours notice and a short time later, they required 72 hours notice. They also doubled their prices.
Now they will only take a person to go shopping within his or her own county. This was the last straw. There are no good stores in my county. The best store that's in my county is the Family Dollar. This is very unfair of ETHRA.
My dad is going to take me to my medical appointments from now on and I've decided to never ride with ETHRA again.
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