Durham >Auto Dealers > Mark Jacobson Toyota
4516 Durham Chapel Hill Blvd, Durham, NC | Directions 2770735.963198 -78.975848
Great Buying Experience! – Omed Ali took great care of us when we bought our 2011 Rav4 last March. Since then he's checked in with us frequently to make sure we were still enjoying our purchase and he's always made himself available if any problems were ever to arise. Fortunately, none have, and we're still loving our car even after a year's passed. The complimentary maintenance has always been performed quickly and with courtesy by the dealership's very accommodating staff. All in all, we've had nothing but great experiences with Mark Jacobson and will continue to give them our business for so long as they keep up their great service as was exemplified by Omed Ali!
Best place to buy a car – We had a great sales man by the name of Frank. He helped us choice the best car for us. I will tell all of my friends and family to go see Frank.
Service Department – We currently own a Toyota Camry and a Lexus LS 430 which we service at Mark Jacobson Toyota. We appreciate the great staff from the service advisor to the cashier. If you have questions, the mechanics are knowledgeable and will walk out and show you about your vehicle. Our next Toyota purchase will come from Mark Jacobson Toyota! Thanks for being easy to deal with!
Best service in town! – I have been a customer of Mark Jacobson Toyota ever since I owned my first vehicle. I have purchased two vehicles over the past 7 years there, and both experiences have been so easy and stress free! Every time I've purchased a vehicle, Ian Edgington has helped me with searching, test driving, and getting the financing all lined up. He's wonderful with numbers and knows how to help me find what I need and what fits my budget. I would highly recommend anyone to go to Mark Jacobson to purchase a vehicle. The service department is wonderful as well. They get you in and out as quickly as they can. They even email you a customer satisfaction survey asking you how they did. It really shows that customer service is their number one priority. You'd be silly to go anywhere else. Check them out!
Thanks ! – The most positive aspect of the purchase experience was dealing with the Manager, Charlie, and the sales person, Mark.
Awesome Experience – Dealing with the salesperson, Steve Shapiro. We could not have been matched with a better person to deal with. Steve was very personable and made the sales experience a pleasant experience.
BBB False advertising complaint filed – COMPLAINT ACTIVITY REPORT Case # 11068536 Better Business Bureau
Mark Jacobson Toyota
4516 Durham Chapel Hill Blvd
Durham, NC 27707-2511
Consumer's Original Complaint :
They sold me a Prius 2 telling me it was a Prius 3. They also falsely advertise complete satisfaction guaranteed.
On 6-25-2011 I was sold a 2011 Toyota Prius that was advertised to be a Prius 3 for $29714.40 A few days later I discovered it to only be a Prius 2 even though they even stated Prius III on the title documentation. I have a web printout of a Google search of the VIN that shows them selling it as a Prius 3. While not denying their false advertising they only offered to roll back the deal. That was unacceptable to us because of the time and effort in securing financing and that there were no other low mileage Prius models available.
Also Mark Jacobson Toyota is engaging in blatant false advertising by advertising "complete satisfaction guaranteed". That is a blatant lie and is textbook false advertising. They also did not honor their website offer for our trade in.
Consumer's Desired Resolution:
The honest and honorable thing for them to do is simply refund me the difference between the base price of a Prius 2 and the base price of a Prius 3 since I was told I was buying a Prius 3 and they had been publicly advertising the car as a Prius 3.
07/29/2011 web BBB Complaint Received by BBB
Sales person was very helpful, and helped me to choose a model which would best suit my needs. He was low key, knowledgeable and remembered me from the last car I had purchased.
The car pleases me very much. I feel the manuals coming with the car are well written and easy to use.
This place is awesome, there are a couple loudmouth salesman , but most are good, and the guy named ron up front is quite sociable. bought my car and service my car here, never had any problems. i read these last few, and sure sometime a mistake happens, but you cant count a place out because of one saleman or one bad oil change. I would never take my toyota anywhere else!
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