Durham >Auto Dealers > Mark Jacobson Toyota
4516 Durham Chapel Hill Blvd, Durham, NC | Directions 2770735.963198 -78.975848
Horrible Service! My wife has been getting her oil changes here for a year and a half for free under the corporate toyota maintenance program. When she bought her car she purchased an extended maintenance plan (at a different dealership). The corporate plan ended and she was told at this dealership her other plan would pick up where it left off. Dropped her car off for an oil change, received an estimate of $0, when she came to pick it up they charged her $130 and tried to sell her another $1000 of tires! I went back to get the money back and the service manager refused to give us a refund because they don't take the maintenance plan purchased from the other dealership. Even though they gave her an estimate of $0 at the time of drop off, and performed the work without calling to authorize $130 worth of work. I argued with the service manager for a few minutes and it culminated in him INSULTING MY WIFE saying she was not paying attention when she bought the car and "just saw it was blue and shiny and said I'll take it"! Can you believe that! I was literally speechless at such poor customer service from a MANAGER at that. Our family will never buy another Toyota again, let alone from this joke of a dealership!
ask for a free quote before you get your car fixed. Their price is about twice as much as other place. My example: labor is $160 for 45 min. work and belt tensioner is $190, compared with Amazon's $78.
We are very disappointed with Mark Jacobson Toyota. The bottom line is that they are refusing to honor the lifetime powertrain warranty that comes with their preowned cars. Our new (to us) Corolla, purchased from Mark Jacobson, requires an over $6000 repair. We are only two-years into owning the car, we have completed all recommended and routine maintenance, have only had our car serviced at Mark Jacobson, and also purchased the extended warranty when we purchased the car (from Mark Jacobson). Less than a month ago the car was in for routine maintenance and was given a "clean bill of health." Now that the car has suffered a major breakdown, they are stating that the warranty cannot be honored, that this is out of their control, and that there is nothing they can do to help. We have asked to see a reason for the refusal in writing, and have been told they cannot provide this. The reasons for denial (all given verbally) have ranged from driving the car when it made a noise (on our way to have it checked out, and there is no wording in the warranty addresses this), driving the car with indicator lights (there were no indicator lights), and that the extended warranty has expired (simply incorrect). We are still hoping that Mark Jacobson will come through and honor their end of the agreement, and will certainly update our review if the service improves.
Bottom line, the car needs a very expensive repair, and they are unwilling to stand behind their product (both the car and the warranty). We highly recommend finding another dealership
Great Car Buying Experience – We just bought a 2012 Camry and it was a very good experience. The salesman, Ken Polino, was excellent to work with. He understood what we were looking for, and arranged to get the right car from another dealership. When it arrived, it had a few slight blemishes, and he made sure they were corrected by their service dept. We would recommend Ken to anyone interested in a new car!
Frist Rate Car Buying Experience – I bought a pre-owned (albeit 2011) Toyota Camry on the spur of the moment one Sunday afternoon in late February. From the moment I entered the dealership to the time I drove off the lot, the experience was positive. The sales consultant, Omed Ali, was friendly, knowledgeable, professional, and he did not over-sell me on the car. My trade-in was fair. Thanks for setting a new standard for a car buying experience.
Enjoy buying a car :-) – I have enjoyed my Corolla a year now and my experience was super professional and fun! I was there to service my '06 Corolla and met Omed Ali while waiting & decided to look around, contemplating a new car...Omed was attentive to my specific likes/dislikes and showed me several cars meeting my needs.We test drove as he pointed out different features and I knew it was the one for me.The paperwork went smoothly-efficient & timely for what can be a lengthy process thanks to Omed & Shey.It is my 2nd car from MJT and when it's time for another Toyota-Omed will be my uber salesman again!Complimentary service has been a breeze & Omed has stayed in contact with info on additional vehichles that might work for us(husband-truck)As well, as satisfaction with performance of my current car-he even sent me a card to use for a touch up paint stick when my car got scratched!Super guy-Omed!!
Way to go to buy a car – Moving from NJ with only four days to do everything from learning the neighborhood, finding and buying furniture and making a decision about leasing or buying a car, racheted up the stress level until walking into Mark Jacobson Toyota on a grey and rainy afternoon. Escorted into the serene zone with a cup of java from superstar salesman, Edwin Caldwell, my husband and I laid out a maze of ideas regarding a possible solutions to our car situation. Edwin listened to our various plans and kept coming back to "finding the car that meets your needs," but picking up on how stressed we were, once he put things down on paper, said. "Here are some options and I can see that you're going through alot. You don't have to figure this out now." Huh??? This is a car salesman? My husband and I were first dumbfounded, then grateful. We came back the next day---and the next....so busy and tired it was hard to make that decision. Every time we returned, Edwin's genial personality and wry sense of humor made it fun. And once we decided on leasing a Camry, everything was in place for the process to proceed. Being from NJ we expected to walk up to the register and be out the door in a few minutes. Edwin joked about our need for speed and did what he could to move things along. When we finally got to Shei in the back office, we then understood what took so long. How does the auto industry deal with all that paper? Well, kudos to Shei--another Mark Jacobson A-1 ambassador, and many thanks to Edwin. The chocolate was a sweet end-note. The bobble head, Mark Jacobson doll--over the top. I recommend seeing Edwin at Mark Jacobson Toyota if you're in the market to buy a new or used car or lease the car of your dreams.
Excellent Service Department! – I have taken my 2007 Camry to Mark Jacobson Toyota for all service occasions during the past five years, and I've been completely satisfied with the experience. The department is clean, comfortable and well-organized. Jeff Morris has been my exclusive contact there, and he does an outstanding job as assistant service manager. I highly recommend Jeff and Mark Jacobson Toyota!
Greatest salesman with. Best attitude. – I have never enjoyed car shopping until now. My salesman was very informative and very enthusiastic. He made me feel like I was family. If you are looking to buy a car, please ask for Edwin Caldwell, you'll change your mind about car salesmen.
New Car Experience – Omed was very professional, very knowledgeable and very friendly and helped us through the process of deciding on what to buy and the advantages of one versus the other car. We never felt pressured and even though, it took a long time, we are very happy with our purchase and the experience.
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