Durham >Doctors > Southpoint Podiatry
6216 Fayetteville Rd, Durham, NC | Directions 2771335.914724 -78.932688
I am a new patient to Southpoint Podiatry and am very pleased at the care I received. Other podiatrists that I've seen in the past were not as attentive to my needs. Dr. Hill and his staff made sure I understood my options. I would highly recommend this practice to anyone.
I've written 2 emails and left 7 messages in the past 3 months; none has been returned. My custom orthodics are over 2 months late, but the office showed no initiative in checking on their status or updating me on the lack of progress. In fact, they waited until they were two months overdue to reorder (which they did not care to tell me about until I had tracked down the receptionist). I've gone in twice in person because getting a hold of them is so difficult.
This is all a terrible shame; the doctor is kind, effective, and a good listener. I just wish he were easier to get to.
TERRIBLE Customer Service, Follow-up and Office Help - GO ELSEWHERE IF YOU WANT TO BE TREATED AS A HUMAN – As I was leaving the office from my first visit, I scheduled a second visit. Astonished by the cost of $500 for a single visit (with very good insurance) I requested what my second visit would cost. They fumbled around for a while and then were too busy with other people to tell me right there, and said I could go and would be called back within the hour. No call, so I called the following day, and was asked to leave a message so someone could get back to me. No call back, so I called again, this time mentioning that I have been waiting a call back for 1 week. I received no apology and was treated very rudely. I was so aggrivated by the demeanor of the office that I have cancelled my appointment. They didn't bat an eye and could care less. TERRIBLE OFFICE!!! DO NOT GO THERE IF YOU CARE ABOUT YOUR WELLBEING!!
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