Memphis >Health & Medical Services > Ruch Clinic
6215 Humphreys Blvd Ste 500, Memphis, TN | Directions 3812035.127402 -89.856623
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: River Oaks/Kirby/Balmoral
Great Doctor Bad Staff – I liked Dr. Pickens but the office staff is incompetent and from my experience, they assume you don't know anything. Some of my experiences include, scheduling an ultrasound at the wrong office and after a 2 hour wait as a "work in" they refused to call the other office to confirm their error (which they eventually admitted to without apology). Not calling with test results, not calling to schedule appropriate tests and leaving you sitting in a room for a long time without an update.
Finally, after the last screw up the nurse had the audacity to cover her butt by noting my record with not only a skewed (which is to be expected but blatantly inaccurate account of what happened. (I took my records the last time I went)
Again, great doctors, crappy staff!
Cant seem to get their billing right – I have been required for the last 2 years to go in every 6 months for repeat PAPs due to a surgery I had last year. Well I got a bill from the lab for the 2nd repeat this year and called insurance and the lab about it. I was told Ruch needed to provide the correct diagnosis code - that it cant be billed as a routine or preventative. Insurance told me they would pay when Ruch bills it correctly. Today the lady in billing told me they will not change it since I have had more than 1 return with good results. I then asked why I was required to repeat a test that they will not be able to bill where insurance pays it and was told my attitude is bad that I need to come in for my health. I bet this lady isnt having to pay $100 bills for tests that someone cant seem to bill correctly. I spoke with my insurance company and was told they can bill it to where insurance would pay it - but evidentally Ruch's billing department cant figure it out. Meanwhile I am stuck with past due bills. This place is a headache. Go elsewhere for a good OBGYN.
Insensitive & unethical – The doctor had little patience responding to questions and was irritated by seeking clarifications on some valid concerns.
The administration did not collect the co-payment on the post-surgery visits even asked about it and later we were billed for 5 appts while we were thinking that the visits were part of the post-surgery follow-up appts. They would have clearly know the type of claim they would submit to the insurance company and yet did not appraise us of the cost of some of those unnecessary appts.
Wonderful Dr. Lynn – Dr Lynn is excellent! I had a normal pregnancy but developed gestational hypertension and Dr. Lynn was professional and efficient with saving me and my baby. I always felt that she was concerned. My c-section scar looks great too!!! She is the best OB-GYN in Tennessee!
Finally! A gyno to stick with! – Everything was wonderful at this visit from the decor to the office staff, the pleasant bedside manner of Dr. Lynn to the PAINLESS exam! She listened to all my concerns. Not only did she actually read my record, but so did other important members of the staff (nurses, lab). Everyone was very concerned for my health and happiness.
She's a dream come true!!! – Going to the gyno is never a fun expereince but, with Dr. Lynn, you can be assured that the experience will be a good one. If my insurance quit paying for her services, I would pay out of pocket...that is how wonderful she is!!! She is not only an amazing doctor but she treats you like she's known you her whole life. From the moment she walks in to the moment she walks out you can be assured that she will have a smile on her face and pay attention to your every need. Even when you have a medical problem she makes it seem like not a big deal so you don't worry until you have to. She really is the absolute best gyno I've ever had. I just wish she was in general medicine so I could use her for all my needs. I can't even begin to tell you how highly I recommend her.
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