Kankakee >Jewelry & Watches >
20 Meadowview Ctr, Kankakee, IL | Directions 6091441.134780 -87.875417
Mon-Wed 10am-6pm ; Thu 10am-7pm ; Fri 10am-6pm ; Sat 10am-3pm ; Sun Closed
NOT Recommended-Deceptive to the point of fraud – We bought a ring on a cruise ship and took it to Volkmann to be re-sized. After 2 weeks, I called to find out if the ring was ready, nobody could answer the question. The excuse given was that the jewler was on vacation and had just gotten back. After a month, I called again and nobody could answer the question but they promised to call me back as soon as the jewler got back from lunch. After 90 minutes, they called to say that the jewler had lost a stone from the ring while polishing it after the resizing and was having trouble locating another stone like it. A week later, I went in with the receipt for the ring and demanded that they reimburse me for the ring they damaged and could not repair. They refused, based on their unwritten company policy and promised to repair the ring to our satisfaction and perform the re-sizing free of charge. I gave them another week. My wife went in to pick up the ring this morning and they had the nerve to charge her $50 for the re-sizing. This place is a poor example of how to run a local business and I am relating this story to anyone that will listen.
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