3001 WESTWOOD DR, LAS VEGAS, NV | Directions 8910936.13541 -115.17663
M-F 9am-5pm, Sa-Su Closed
Excellence – Chip-N-Dale’s Custom Landscaping
I hired Chip-N-Dale’s to help me with a desert landscape in my front yard. Greg Struhl came out to help me decide on a plan that would work best for me. I have to large box wood trees that I did not want to get rid of so we needed to work around them. He suggested digging up the grass, building a block retaining wall in front of the trees and running drip lines to the existing plants. He gave me suggestions of the stone to use and designed that with 2 different colors with a wave in the middle.
Then a crew was sent to start the job. The men on the crew were very professional and knowledgeable about what was to be done. They finished my project much faster than I expected. Everything was cleaned up before they left each day.
There was a problem with the placement of the main valve, Greg sent someone out the next day to relocate it to its proper place.
I am very happy I decided to go with Chip-N-Dale’s Custom Landscaping and would recommend them because they are a trustworthy company in Las Vegas.
Horrible Customer Service Skills – We had a very close friend who passed of cancer suddenly; within days of Franco from Chip-n-Dales coming out for estimate. I let him know we could not come into office for look at his design for at least a week, obviously but if he could just fax over a design review release form and design so we would not use it, felt it would cheer us up some. We met with another company too who said that what we were told by Franco the sales agent was completely incorrect and he was not knowledgeable at all. I called back to nicely note that we went with other company and he had the NERVE TO SAY THAT “WE DO NOT EVEN CARE THAT HE SPENT SO MUCH TIME FOR US FOR NOTING: MY RESPONSE WAS OUR FRIEND JUST DIED SUDDENLY OF CANCER AND YOU DID NOT EVEN CARE SO NO; everyone who I talk with will know how Franco treats people who represents Chip-N-Dales landscaping. I am so glad we did not go with them; I can only imagine how they would have treated us afterward if we did. Chip-n-Dale needs to train their sales representatives to be respectful. I was a CRM for a major homebuilder and have many contacts who still work there, I will be sending all the customer representatives this email too, so they can let homeowners that close on any of their new homes to for sure beware of Franco and his customer service, too bad Chip-n-Dales does not treat their sales staff well. The other company came with samples, laptop and everything right there.
Top Notch Company – A unique custom landscape design installed by qualified & professional personnel guaranteed a spectacular front and back yard makeover that enhances the neighborhood and increased the value of my home.
I love the results & get compliments galore.
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