Sedona >Food & Dining > Oak Creek Brewery & Grill
336 Highway 179 Ste D201, Sedona, AZ | Directions 8633634.862400 -111.762125
Unacceptable customer service! – We've been to Sedona 3 times and have eaten at Oak Creek Brewery all 3. The 1st 2 visits were fine which prompted us to go back this time. Unfortunately, we had a very bad experience and won't return to Oak Creek Brewery. My husband ordered the rotisserie chicken which was grossly undercooked at one end and dry and tough on the other...don't ask me how they did that! When we very politely let our waitress know (reputable establishments want to know when something isn't satisfactory) she brought the Manager over. My husband actually showed him how he couldn't pull the meat away from the bone, but the Manager proceeded to explain to us that the chicken wasn't undercooked, it was dark meat and that the complaint was unfounded. At this point in our lives, we know the difference between dark meat and undercooked meat and the whole situation was insulting. I have to wonder if they've had complaints or problems with undercooked food in the past which could have prompted his CYA attitude. He did absolutely nothing to rectify our concern and on top of that, the attitudes of the staff which had been friendly changed to being abrupt at best. There are so many wonderful dining choices in Sedona, that I would recommend that you avoid Oak Creek Brewery!
Excellent beers, Wonderful food! – This was my favorite dining experience in Sedona. My wife & I went for dinner and had a great time. I started out with The Seven Dwarfs, a sampler of all the brewery's regular offerings. I especially enjoyed Doc's Pale Ale and Oak Creek Amber Ale. Then I asked about the seasonal offering, a red ale called King Crimson. Wow! Just amazing! I had to get a growler to take home along with a six pack of the Pale & Amber Ales. On top of that, I ordered the Brew Master's Special for dinner, a combination of bratwurst, italian & polish sausage simmered in their gold lager and served with sauerkraut & mashed potatoes. That entree along with the beer sealed the deal. I will be coming back to Sedona, if for no other reason that to visit this place again.
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