Swansea >Gifts & Novelties > Kolby Rental
2452 G A R Hwy, Swansea, MA | Directions 0277741.772600 -71.137700
Excellent – I used Kolby Rentals because they have the best prices. Their staff was also very friendly. My daughter and her friends ended up having an excellent time at her party!
Make sure all products work before they leave!!!!!! – They showed up on time but that was the only good thing!!!!!!! They set up the water slide and just dropped off the dunk tank. We did notice that the employee wason his cell phone for a while but did not think anything of it. UNTIL THEY LEFT!!!!!!! The water slide was missing one blower so it did not inflate completely so not one could use it. SO I called and they showed up almost 2 hours later with the missing blower. Guests where already there. The dunk tank door was tied with a rope (lol) fell off. Thank GOD my husband was able to weld the door correctly instead of half ass like it was. We repaired and did not tell them because we figured with this operation we may be charged for breaking it!!!!!!!!!!
MUST READ, DO NOT RENT FROM KOLBY! – We recently rented from Kolby, what a grave mistake! I wish I had gone to this site to read the reviews prior to renting.
I am a business owner myself so I understand how to treat clients and more importantly, supply them with a product and service that they expect. We rented numerous items from Kolby for a fundraiser which all proceeds went to the Neonatal Intensive Care Unit at Woman and Infants Hospital so needless to say this was a very important event!
First, they showed up 45minutes late. Next we were misinformed. We were told it would take ten minutes to set up.ha! More like an hour and still the incompetant staff did not know how to set up the swashbuckler kid's throw. We had to set it up.
Next, they left us with a dirty cotton candy machine that WE had to wash prior to use. Our main attraction, the dunk tank, was broken. They tried to rectify it by calling the owner, Mark and he did not have an answer, so we took it upon our selves to go to homedepot and purchase a simple plug for it to hold the water. duh!
The bounce house with slide was not set up correctly so we had to adjust it but what you may not realize is that during all these blunders we have a fundraiser taking place where people are paying money for a service and we look foolish! We had to deflate the house and re-vecro the top, this takes up alot of time.
I understand things can go wrong but when I called the manger Dave, all he would compensate is the dunk tank. Now understand, I am not looking for a free ride but when all these mishaps I explained above happen, under the circumstances, shouldn't one get compensated alittle more. What ever happened to "The customer is always Right!"
All I got was a defensive owner that gave me an attitude and told me he would take me to small claims court.
loyal customer will go elsewhere – Rent from this company every year. However this time we had a bad experience. Spent a great deal of money for less than 24 hrs of use. Don't rent the projector, too small and can't hear for outdoor use. Not too mention screen kept falling over and they just dropped off a box of wires. Also slush machine clogged several times. Blow up slide set up but we had to deflate to put hose in which didn't reach the set up site. I believe a rental company should make sure everything is in working order when they deliver. Isn't that what a delivery and set up fee is for? Will go elsewhere in the future.
don't rent with kolby – we have been renting with kolby for 3 years and after this time we will never rent with them again!! the first time our bouncer was late. The second time they forgot to bring extention cords. This time(our last) they double booked our water slide!!!! We were told by the not so helpful staff "oops" no more sllides but you can't rent a bouncer instead!!! No we're sorry for the mix up or anything. We got our money back and went down the street for a bigger and cheaper water slide!! And get it for two days not just one!!
Rentals-Great Service and Items – We've rented items like helium tanks and Inflatables a few times and were happy with the service and items every time. Will continue to do business for future parties. thank you kolby rentals for making my daughter (and her b-day party attendees)laugh and smile with your inflatables
Great, helpful staff; reasonable prices – I have used Kolby rentals more than once for my party supplies. The staff are warm, friendly and helpful. They are patient and professional. I have rented chairs, linens, tables and other party necessities from them. Every time, they are willing to go the extra mile for me. There is no order too small for them to fill, and they make planning a party in your home a comfortable and reasonable endeavor. I highly recommend them.
Look elswhere before renting from here – I recently rented from kolby rentals and got ripped off. The item that I rented was later found to be half the price somewhere else. The staff wihich is not many are not too pleasant.
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