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Cable TV >Comcast Cable
3393 Peachtree Rd Ne, Atlanta, GA | Directions 3032633.847848 -84.363603
Neighborhoods: Lenox Superblock, Northside, Northside
Terrible Customer Service. Does not stand behind guarantee. – Comcast provides a terrible customer service (customer no-service) experience. The Comcast Guarantee is worthless, as the company does not honor or stand behind it. I cancelled service only several days after installation due to the services not working correctly and a terrible installation experience. Still, I received a bill.
Not only did I receive a bill, but the bill stated incorrect amounts for the services I ordered AND the installation fee(s) stated when I ordered services online. Of course I kept documentation of EVERYTHING, the online order confirmation showing the services and installation amounts, the cancellation confirmation, the receipt for returning all equipment, EVERYTHING. However, when I called Comcast at any given time (I have called approximately 10-20 times) and provided this information to the "customer service executive" (laughing out loud), it was as if they had been programmed to completely ignore such information and documentation.
The information you receive from "customer service executives" is conflicting and contradictory not only with the company's stated policies, but also with information you may have received only minutes before when speaking to another one of these morons. I've had some provide a name and operator number while others stated that they did not have an operator number (if I provided this service I would seek anonymity too). I've had some state that they were aware of the Comcast Gurantee while others were oblivious to it. I even had one state that she was going to "educate" me that the "guarantee" did not cover installation.
Accordingly, I educated her and provided her with the website (comcast's very own - imagine that) where the Comcast Guarantee could be located. I also read the "guarantee" to her which clearly states that if services are cancelled within 30 days, then all fees for services AND installation will be refunded. She had no comment after that.
A complaint with the Better Business Bureau prompted a call from one individual at the "executive" offices to call me. She promised that she would monitor the account and make sure that the "guarantee" was honored and that my account reflected a zero balance. She hasn't, my account still does not reflect a zero balance, and not-surprisingly, there is no answer when I call her "direct" number.
My advice, AVOID COMCAST AT ALL COSTS! Check out the Better Business Bureau website before even thinking about calling Comcast. There have ONLY been several THOUSAND complaints. NEVER, NEVER, NEVER, WILL I DO BUSINESS WITH THIS COMPANY AGAIN.
AVOID COMCAST LIKE THE PLAGUE – Always having problems with our cable and on-demand. The customer service department sucks!! If you schedule a service request they will have you waiting and not show up half of the time. Overall UNRELIABLE!!!
Comcast hikes rates yet again – How many times over the last 10 years has Comcast increased their rates without explanation ? I can't even count at this point. But one thing I do know is that they never offer an explanation. And why would they need to ? They essentially have a monopoly. Why isn't our state or federal government regulating these robber barons ?
bad customer service – 0 rating..and the only reason they have a 1 rating is becouse you can't publish this with a 0 rating.. you must put at least 1 and the jerk that gave them a 5 star i guarantee you works for the company.. anyone having a billing problem will agree... this company cashed a payment check of mine for a Feb payment.. and in march i noticed on bill they did not get Feb payment.. so i called .. showed them canceled check.. and said they will fix it and they we sorry... for the next 8 months same thing each month and they promised each time it was fixed.. and each month if showed up on bill not paid... also cable is always on and off.... and hard to get guy out to fix without waiting a wk... we need more competition againest this company... Its funny ... all 1 stars except for 1 and that 5.... who are they kidding.. Comcast you should be ashamed of your self.. if you want to get away with that... start with a 3
Long Term Problem with Misapplied Payment – I have been dealing with a misapplication of payment on my Comcast bill since February 2010. I have called at least twice every month since discovering the deduction from my credit union account. I have also provided all documentation and fulfilled all requirements requested by Comcast in order to prove payment (including calling from the credit union) to no avail. Each call was answered by a different representative from their call center....my only saving grace is that these representatives have a record of each call. It is now June 19th 2010 and I am awaiting a call from the finance department (3 p.m. being the promised call back deadline). If no call today, I am going to my lawyer. I have dates provided by Comcast
rep, witnesses and documentation from my credit union in order to proceed with a lawsuit. I am done with
Comcast NON Customer Service!!!!
IF YOU HAVE HAD AT&T YOU WILL LOVE COMCAST – I AM TALKING ABOUT COMCAST AS A WHOLE. I HAVE NEVER NEEDED TO VIST THE STORE ON PIEDMONT CTR. SO I DO NOT KNOW WHAT GOES ON THERE. THE CUSTOMER SERVICE OVER THE PHONE IS THE BEST. I HAVE ONLY HAD ONE PROBLEM, WHEN I MOVED, THE TRANSFER HAD SOME ISSUES, IT WAS JUST COMPUTER STUFF. IT TAKES ALOT TO MAKE ME HAPPY, GOOD CUSTOMER SERVICE IS A MUST FOR ME, COMCAST MAKES ME HAPPY, KEEPS ME ONLINE, WITH PHONE, AND GREAT TV.
Very Poor Customer Service – I tried to be a customer of Comcast. I really did. I gave them several opportunities, but their system would not accommodate the customer. I guess they just do not understand that we..the public are the customers.
I had to wait until their system recognized a termination of a previous customer. Then, I needed to call after their system was clear, so a new customer (me) could be added to their system. Guess what..hello Direct TV!
Power to the people!
Get a Dish... if you can – After having MULTIPLE problems with our cable service, we decided to get Direct TV this past November. We cancelled our service, but kept Comcast (unfortunately) as our internet provider. A technician came and set up our internet and then took our old cable box.
After a month, we were still being charged for the box ($300) and a bill for cable, that 1) we don't have 2) billing us for cable at a location we don't even live at! Feeling quite dismayed, I called a customer service rep and they said we had to go to a comcast store to reslove our dispute. She couldn't help.
We drove to a comcast store, and the address led us to a Wachovia Bank. We called comcast to get further directions and the service rep said she couldn't help. She didn't know where the store was located and said the store didn't have a number we could directly call. ARE YOU KIDDING ME! Comcast Stores (who provide phone service) don't have phones.... just stupid. And, don't even bother asking for a manager, because they don't have any! Seriously, the uninformed, pooly paid service rep is all your gonna get. When we finally found another store, there were 15 people lined up outside the door. The rep there was unfriendly and didn't help much either. When I asked for a print out of my last statement, she said they couldn't do that because they don't have printers!!!! WHAT!!! Are they living in 1920???? STUPID!
Comcast stinks and is a monopoly in the Atlanta area for most people. I hope you live in a location where you can get a dish....
The WORST service and Customer Service in the WORLD – I have never experienced such a terrible customer service. It seems employees are not trained and they must be paid very low wages because NONe of the employees I've dealt with care for the Customers nor for the Company. THEY ONLY WORK THERE as one of them once told me. I called to connect my Internet, but the Modem didn't work. I called TECHNICAL SUPPORT and non Customer Service Dept. and they promised they would call me up in a couple of days to let me know what the problem was. Four days passed and no body called. I called them up and they asked me for two more days. Again nobody called and no internet connection. I called again and they wanted me to schedule a technisian visit for 25.00 usd to make my service work. I DECIDED TO CANCEL THAT DAY. A couple of days later I got another modem and two Installation kits. Nobody in Customer Service knew what happened, but they told me i had to bring them back to their offices 45 minutes away from my house. If i didn't in a couple of days, my account would be charged for MODEM AND INSTALLATION KITS. TKS for NOTHING customer service guys!!! YOU ARE VERY UNHELPFUL.
Worst Customer Service EVER – Comcast has an unfortunate monopoly in Atlanta. I own a rental home - Comcast came out to install services for my renters but instead CUT completely the ADT security system. The Comcast installer was an outsourced function. After 20 calls, I was finally able to get a claim number in August. The claim is for approximately $1,000 to reimburse me for ADT time to have my home secure. I have not received re-imbursement yet and it is nearly December 2008. I have spoken with approximately 20 people at various numbers. Everyone promises a call back but one is never given! I am now on my 5th phone number and 20th person (again). My credit is being comprimised due to the lack of customer service provided by Comcast to reimburse me for Comcast mistake. The is crazy.....we need more choices and more efficiencty and customer service - is this art lost?
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