4301 Orchard Lake Rd, West Bloomfield, MI | Directions 4832342.575128 -83.360997
Mon - Wed, 10am - 6pm; Thu, Fri, 10am - 8pm; Sat, 10am - 5pm; Sun, closed
HORRIBLE customer service AFTER i bought my dress. I have to start by saying that Heather worked with me in the beginning when I bought my dress along with the owner (I believe her name is Sonja) and they gave me top notch service. BUT after purchasing my dress the customer service with the owner ended.
At my first fitting I was set up with the seamstress and 2 sales girls. The sales associates had an unwelcoming, rude, condescending attitude from the beginning. The moment I got into my dress the seamstress & one of the sales girls kept asking if I was going to have them do my alterations there. We had just gotten started. I found that unprofessional & pushy. I was trying to concentrate on what needed to be done to my dress as they should've been.
I wanted more tulle added underneath to make the bottom bigger and the seamstress insisted it was impossible to do without creating a visible seam yet a seam already existed there & was not visible. By the end she said it was no problem??? My bridesmaid asked about a gap above the zipper that was extremely visible and she disregarded her by saying it'll be fine, I'll just put a hook & eye. That wouldn't have held & we knew it. I wanted a bustier sewn in for more support. Not only was this supposedly not possible for the seamstress, but the sales girl chimed in saying to just use double stick tape. That wouldn't work for what I was wanting first off and 2nd I shouldn't have to use double stick tape on my well made wedding gown. No. At the end I wanted to try on a veil or look at some options. They said no we don't have any, you can order one (& buy it). I didn't know what I wanted so ok I guess I'll try options somewhere else without my dress, great. I then asked if they had a statement necklace so I could see what it looked like. The seamstress said no you don't want to wear a necklace with that. Oh I'm sorry, I didn't know you were a stylist as well. Wow! For the added tulle, bustle, hem, sides taken in about a 1/2 inch & a hook & eye (only satin dress no beading would need to be moved) they wanted to charge me $850.
Although I was having an annoying experience I was trying to turn the mood around & have some fun so I asked to see flower girl dresses. The sales girl that had been sitting behind the counter the whole time not doing anything said no we don't have any. I said ok well can I look at the bridesmaids dresses? She slowly got up & said yeah, oh we actually have a few flower girl dresses. So now they had them after she knew I was going to see them while looking at the bridesmaids. Lazy or just doesn't care???
Everything I asked for or about was a no. I felt like they just wanted me to pay them, get the alterations and be on my way. The door was always closed to everything & they were far from friendly about it. Forget going above and beyond.
I left angry and not feeling confident about the seamstress's knowledge. I called the next morning to speak to the owner Sonja about my experience. She acted the same way as the sales associates. Rude & condescending. It was funny how much her personality & attitude changed from when she was trying to sell me a wedding dress. Shame on her. I guess she doesn't care about her reputation or selling me everything else I still needed (bridesmaids, flower girl, jewelry, veil)
Needless to say I will never step foot in Bella Bridal again. With so much competition in the area, I'd recommend that you don't take a chance at being treated the way that I was. It should be a fun, happy & memorable experience. After you pay Bella Bridal for your dress, they're more than happy to kick you right out the door or over charge you for alterations.
LOVE BELLA BRIDAL! I would highly recommend Bella Bridal! Sonia and her team did an amazing job not only on my wedding dress but on the bridesmaids dresses as well! The team at Bella was able to take a dress I bought at another shop and transform it into exactly what I wanted. I could not imagine going any place else! Thank you to everyone at Bella for making this such an amazing experience!
Your one and only dress shop! – As with most brides, I had no idea where to begin in the search for the perfect dress. I had tried on and liked a dress at the first shop I went to but my mom insisted we visit just one more before committing. Luckily, Bella Bridal was our next stop on the list. My mom, sister, grandma and I were welcomed with smiles and immediate attention, even on a busy Saturday during a trunk show! That
An Amazing place – Many people today have forgotten how to treat others as a person. At other bridal shops i looked at, I was a number. At Bella Bridal I was not only a bride, but they made me feel like I was the only bride. To achieve that when they have so many women coming in their store everyday says a lot about them. The staff is friendly, the service is great and very personal, and in the end you feel like you're a part of the family. I have many friends engaged currently who are beyond frustrated with their bridal shops. I not only have no complaints but Bella Bridal made my experience of being a bride the one all little girls dream of. Thank you Bella Bridal for being so kind, personal and interested in me, my life and my wedding. I recommend them to everyone.
Great Service! – Couldn't ask for better service!
Everytime you wallk in after your first visit they know you by name and make you feel like you are part of their family. You will definitely walk in more than once because after you go in there the first time you will know that is where you want your dress from. The prices are reasonable and the selection is great. The staff realizes it is your special day and they make sure to go out of their way so that it is perfect for you. I highly recommend it!!
Very Happy Bride! – Everything about this salon is top notch. Good prices, beautiful dresses, and very unique designers, which is exactly what I was looking for.
The owners are really cool people and make you feel like you're a part of your family. They always remembered my name and ask about what was going on with me last time I was there. Very different experience than the other salons I checked out first.
WORST BUSINESS MAN -- HE HAD THE POLICE CALL ME – The owner is the worst business man in the history. He was swearing at me in Greek over the phone thinking I would not understand him. Also his fitting rooms smell like someone has pissed in them along with the bathrooms that were in worst condition than a bathroom at bar. STAY AWAY
He had a detective from West Bloomfield police call me. He lied about his actions and his outrage was something I have never witnessed
Best Experience at Bella Bridal! – I had an incredible experience working with Bella Bridal during the wedding planning process. The staff at Bella Bridal were so helpful and supportive during all of my appointments, and helped me pick out the perfect dress for the big day. I have recommended Bella to my friends and family and will continue to do so in the future. The customer service at Bella is second to none! Thank you Bella Bridal for making wedding dress shopping an amazing and unforgettable experience! If you are looking for a wedding dress or any other formal wear, you must visit Bella Bridal, you will not be disappointed!
The best experience ever!!! – If you are someone like me and have all your family overseas, you are all alone and trying to pick the perfect dress for your BIG DAY the Bella Bridal is the place to go! The entire staff made me feels so warm and comfortable. They were very patience with me, give me their honest advice and made my “getting the dress experience” just wonderful. I ordered my dress 4 months before my wedding (and we all know that this is very short notice) and they made it possible to get the dress and alter in time. The price was very fair for the dress, alterations quick and with no mistakes and the dress was waiting for me nicely pressed 2 days before my big day . I also ordered my bridesmaids dresses from them too and they were amazing! You can truly see that they care more about the bride then money. Every time I called or show up there they always give me their 100% attention and made me feel important! I even got my dress dry clean by them! So if you are looking for gorgeous dress, great staff and awesome experience you have to visit Bella Bridal!!!
Amazing and the best – I was introduced to Bella Bridal a few years ago when I was in my brothers wedding, and recently used them for my wedding. They are the best of the best. Sonia and her family are very welcoming and helpful the moment upon walking into the shop. I had been to many bridal shops before them and nothing compared to their service. They were very helpful in knowing exactly what would fit me best( and my bridesmaids) and they did an absolutely stunning job on my dress. I will never forget my experience with them and it is definitely the place to go to make your special day complete!
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