8300 Providence Rd, Charlotte, NC | Directions 2827735.094158 -80.777875
Mon. - Sat. 7:30am - 9pm;Sun. CLOSED
Neighborhoods: Rain Tree
A consistent disappointment... – My husband & I have been here several times, but have no plans to return. The wait staff (except for 1), hostesses and especially the owner seem to care less whether or not customers are happy with their food & service.
One time my husband did not receive his salad until his entree came: that server made it right by apologizing at least 3 times and deducted a % off our bill, which we did not request. Tonight, however, a different server brought our entrees to us & announced they were out of a side dish we had ordered (mashed potatoes)...it was too late at that point to order a different entree, so we had to substitute the side dish. The rolls were not the usual homemade, delicious rolls, but obviously a packaged, generic roll. All of this we could have lived with, but the server never apologized or tried to make it right, even though she MUST have been able to perceive our disappointment. In addition to this, the last few times we have been, other patrons who were seated after us received their meals long before we did.
Tonight when we paid the bill, the cashier/hostess inquired how our meal was, to which my husband responded, he has 'had better'. We were curious as to what her response would be... "Ah, really, no way??!!!"...again, no apology & no effort to make it right...just the sarcastic response. Her question was obviously asked because it is expected...
EVERY time we have eaten at this restaurant, the owner only speaks to patrons with whom he is friends & sits at a table with his friends. If he paid more attention to ALL HIS CUSTOMERS, he might inspire better customer service among his staff. He & his staff should eat at other restuarants in the Arboretum shopping center to see what truly great & exceptional customer service is. However, he like his staff, seems to have an 'I don't care' attitude. This owner seems to believe his business is so established that the standard he has set (or lack thereof) is going to keep him successful. Especially in this economy & the fact that his food is not cheap, he may be surprised, one day, that losing 1 customer at a time WILL impact his business...
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