8128 Providence Rd, Charlotte, NC | Directions 2827735.095943 -80.780188
Mon. - Fri. 5pm - 10pm;Sat. 4:30pm - 9pm;Sun. 4:30pm - 11pm
Neighborhoods: Rain Tree
THIS WAS THE WORSE EXPERIENCE EVER! I WENT WITH SOME FRIENDS AND FAMILY TO CELEBRATE MY COUSINS HOME COMING FROM THE MILITARY AND AS I FED MY 4 YEAR OLD DAUGHTER FROM MY SALAD I DISCOVER A LIVE ROACH SITTING ON MY PLATE. THE WAITRESS WAS NICE REMOVED THE PLATE AND CALLED THE OWNER TO THE TABLE. TO MY SURPRISE NOT ONLY WAS HE RUDE AND DEFENSIVE BUT INSINUATED I BROUGHT THE ROACH WITH ME. WHO DOES THIS TO A CUSTOMER LET ALONE A TABLE OF 12. HE WAS NOT APOLOGETIC AND SEEMED TO BE ANNOYED THAT I COMPLAINED ABOUT A FULL GROWN ROACH IN MY FOOD THAT I HAD JUST FED MY CHILD. AS I SAID IN MY HEADING SOMEONE NEEDS TO CALL THE HEALTH DEPT. I WOULD NOT RECOMMEND ANYONE HAVING ROACHES FOR DINNER THAT COST 26 DOLLARS OR MORE A PLATE BUT IF THAT'S WHAT YOU LIKE THEN YOU WILL CONTINUE TO EAT HERE!
NOT VERY PLEASED – Very disappointed with the waiter that our party of 18 had tonight. He was very offensive from the beginning, which we tried to overlook. Until.....he decided to snatch the check book from my hand, it turned very unprofessional. My family and I were very shocked that as paying customers, we were treated with such horrible treatment after. Especially after our family member was drentched with hot food all over her back. However, the manager was very polite (to our faces that is). Not sure if we will return to this place after this terrible experience!!!! SAD!!
DECIDED... WE WON'T GO BACK!!!
Celebrated 10 year wedding anniversary – My husband and I have always celebrated special ocassions here but had not been in over 2 years. The food was just as great as before if not better - as well as great service! The complimentary champagne toast after dessert was also a nice touch. We will definitely return again and again! Thanks M&M
Horrid! – 4 dinners here were all bad. Salmon was flavorless and pale, flounder was full of bones, talapia was unpalatable and was sent back, mashed "potatoes" were runny and appeared to be made from a box (literally), "braised cabbage with bacon", was limp, soggy, tasteless mess with chopped ham. All portions are obscenely huge. This place confuses quantity with quality. Will never return.
Disappointed and embarrased! – We went to the South Charlotte location on a Sunday evening at 6pm and the restaurant was pretty empty.
A NY Strip steak was ordered at my table cooked medium. The steak arrived medium rare and was not able to be cut. The second time it arrived it was the same problem. The manager delivered the steak and argued that their "Medium" cooked steak is more on the light pink vs. warm pink which the way it should be. The second time it arrived it was also over a quarter of fat.
At the end of the meal I brought it to the attention of the manager that we should not be charged for a steak that had to be returned twice. He argued with me that it is the way "Mickey and Mooch" cooks their steaks. Instead of saying he was sorry and just taking the steak off the bill he continued to argue with me.
I am not sure what their customer service philosophy is but THE CUSTOMER IS ALWAYS RIGHT! Don't argue with one if you want them to return to your restaurant.
I had been in the past and although service was always lacking the food was good. I am not a Mickey and Mooch fan anymore.
Excellent – This is the BEST reataurant in Charlotte. The steak is awesome. Everything is priced reasonably and the service is excellent for the most part. Management is attentive and friendly. We consider going to Mickey and Mooch's anytime we want to impress anyone from out of town.......which is what we are doing this Saturday. Keep up the great work as my wife and I would be hurt without you. Bob & Chris Bauer
Maybe the best of Charlotte – I've been there three times, and I will go back again. The crab cakes are awesome. The wine list is wallet friendly and palate pleasing. The service is genuine, warm and attentive. This is not a restaurant for rubes and their unbridled brats. It is up-scale without the pretentiousness. Romantic date or business date, you will not be disappointed. Excellent value, food, service and atmosphere.
GREAT customer service, great steaks, and outstanding crab cakes. – All around great restaurant. You walk in to a revolving door and the 3 section restaurant (fron dining facing Arboretum parking, middle section bar and back dining area facing lake are inviting. some nights there's a piano player and it's always busy. GREAT maganement who always make you feel special.
Not Bad – Heard about the new change of the place. My family and I arrived this past Friday on for our 8:30 reservation, we were sat accordingly. Music was a bit too loud, didnt really expect to hear Brickhouse and Frank Sinatra on the same night. Service was better than great, the food was awesome, the pumpkin cheesecake was great. Asked to see the manager to compliment him on his staff and menu, he comes out with a boxed chocolate cake. Apparently he was tipped off that this was our 1st time there, he thanked us for coming out and also booked my companys Christmas party on the spot. NOT BAD.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Mickey & Mooch on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.