Queens >Taxis & Shuttles > Dial 7 Car & Limousine Service
4323 35th St, Long Island City, NY | Directions 1110140.745334 -73.929551
Dial 7 Car Service & Limousine Service in New York NYC was the pioneer in 24 hour, door to door, car service and limousine service . To this day, Dial 7 car service remains the leading and best limousine service to and from all Airports in the Tri-State area. With Dial 7 car service you are provided access to a fleet of over 450 new Lincoln Town Cars, Mercedes Benz and Cadillac Luxury Sedans as well as the most luxurious selection of stretch limousines and SUVs available. The Dial 7 fleet also includes mini vans and large vans for your group needs. Dial 7 Car service & Limousine Service is dedicated to getting you there in comfort and on time, EVERY TIME! Our years of experience transporting clients to and from the Airports in the Tri-State area have made us the best Car Service in New York City.
Pricing SCAM bad drivers – I'm a long time new yorker and i've tolerated the dial 7 scam long enough. first, i've used them numerous times over the past 15 years. who has time to deal with filing a complaint or finding a new service when you only travel 4 times a year?
well, i've had enough finally.
first, their drivers are all the same. they are dangerous and stupid, making bad lane changes, not knowing the traffic rules such as "no left on delancey from essex".
the real problem though is the pricing scam. they constantly send coupons to me and publish them in local papers. the coupons say one thing yet they NEVER honor the pricing. there are no disclaimers printed on them. when they quoted be $43 for a ride to LGA that is advertised as $33/ w/ a $3 discount, i called them out. they told me that thursday was considered the weekend. when i pointed out that thursday is not a weekend day, they told me it was a holiday. when i pointed out that it wasn't a holiday, they told me that 3:30 PM in the afternoon was rush hour.
this has happened every time i've called. they have a bs excuse for everything. 11AM is rush hour. noon on tuesday is a weekend rush hour.
if you actually get them to honor a published rate and coupon, the driver fights the coupon and refuses to take it (happened twice to me, so i just didn't tip him).
i'm calling the TLC and better biz bureau on them.
boycott this service. they suck.
Great Service! Saved our wedding ! – My son's wedding was in Brooklyn the Saturday night of the big blizzard. I had many guests from out of the country who were staying int the city. Dial 7 saved the day! Even though the driving was really bad during the blizzard, everyone was picked up on time and the wedding went on as scheduled. I have an elderly mother who lives in New Jersey. Her driver was patient and courteous. Everyone got home safely. The night could have been a disaster. Instead, because of Dial 7 it was a beautiful night that everyone enjoyed. Thank You Dial 7!
1st Class Limo Experience – I had to get to an event and didn't want to monkey around with a low end company. I've used these guys before and always been very pleased. This time with Dial 7 I had the Select Service. That bought me a chauffeured upscale town car, serving water and with wi-fi access in the car. For a 1.5 hr. drive that was precious. The driver was terrific and dressed to the nines. The town Car was smooth and pleasant.
I read some of the other reviews and I'm flabbergasted why someone would make a Limo driver wait in a no parking zone and then complain. Anyone that has ever driven in the city knows that even 60 seconds is an eternity in which a ticket is surely coming. One of the benefits of using a reliable company like Dial 7 is that the car is waiting for you, not the other way around, and it's common courtesy to get to the car when you say you wanted it, not five minutes later. So thank you Dial 7 for always being on time and you guys are the best!
Yelled at by Driver. Customer Service No Help – I've been an avid user of Dial7 for several years... Averaging 3-5 trips per month.. Average fair ~$100.
You never knew what you were going to get from the drivers, but I had Dial7 programmed into my favorites and it had just become easy and routine
Today I booked a 4pm pick-up on 19th Street to catch a business flight from LGA. I got held up trying to get out of the office and arrived downstairs at 4:05. As soon as we sat down in the car the driver, enraged, began yelling at my colleague and I about a ticket he had just received for leaving the car in a no standing zone. We apologized and explained we were only 5 minutes late. He became enraged, yelling at us from the front seat. "I can't afford this ticket, are you going to pay this ticket!" I asked the driver to let us out of the car if he intended to berate us all the way to the airport. He clearly he did intend to yell at us because he pulled over and continued to yell some more as we took our own luggage out of the trunk.
A call to customer service yielded the following exchange. "Well you have to understand the driver's point of view, you were late." Me, "Less than 5 minutes, and we apologized, but he was totally out of line." Him, "What do you want me to do?... You want me to fire him? What am I supposed to do? He has to pay that ticket."
Goodbye Dial7.... and Good Riddance.
WORST Service Ever – I have to say I think this is one of the worst services ever. Not only was my driver late, I loaded my own luggage in the car. Me, a little petite 20-something gal. Also he drove while talking on the phone the whole time in another language...um, a little rude, no?
Also, he kind of sneered as I took my luggage out, yet again, once we arrived at my hotel.
WORST PART OF ALL:
I had to fight them because the driver put HIS OWN TIP on my receipt! Say whaaa?!? Who does that?! It's like going to a restaurant, getting bad service, and the waiter deciding, "I think I'm gonna give myself a big huge tip!"
On top of that, he didn't even give me my receipt, so I had to find that nice addition once I got my credit card statement, then talk to 2 people at the company that tried to defend said crazy driver. He seriously at least should be reprimanded and I think that's just a tad illegal to add that.
Seriously people, think twice about using this company. I've used companies in LA that are way nicer and not shiesty!
Honest gal who likes honest service!
Sleepless for Nothing – After reading so many negative reviews about this car service, I decided I should write about my experience. The reviews I read the night before my scheduled trip from Uptown NYC to LI caused me to lose a lot of sleep. Would they show up on time? Answer: They came 10 minutes early. Would someone call to say the car was downstairs? Yes, I was approaching the car when my cell phone rang confirming the driver had arrived. Would the car smell bad or be dirty? No to both questions. Was the driver smelly or too talkative? You guessed it, neither was the case. Did he know where he was going? Once I gave him the address, no problem. He programmed GPS and off we went. I slept most of the way, as my trip was very early in the morning. Price? Exactly as quoted over the phone, plus a tip and tolls. And, we arrived about 20 minutes earlier than expected. I don't doubt any of the negative experiences other customers had. But, my trip was uneventful. Just wanted to let you know.
Ruined a special night! – I chose Tel-aviv Limo service which turned out to be Dial 7 limo for my engagement (tel-aviv quoted me a lower price even though they are the same company!). I called to verify my 8-pass limo reservation after making it online. They said the driver would call me once he arrived. Since this was a surprise, I waited for the call but did not receive one. I ended up calling the 800 number to find out where the limo was and it turned out he was at the location but decided not to call! After we got into the limo, the driver quoted me another (higher) rate. I asked if this included gratuity, but he would not confirm. I had to call the 800 number again to find out what was going on. Basically he was trying to get an additional tip by not stating that the gratuity was included in the rate. Finally, on our special night, the driver was all up in our business since the cabin partition was defective. The limo itself was pretty old. All in all a horrible experience with this limo service. I highly recommend looking elsewhere!
I'm sorry I don't speak to good – I used this service on a friends recommendation, The driver and car had a very bad oder like he lived in the car and to top it off he kept talking on the cellphone the whole time from Manhattan to JFK hes was 15 minutes late and didn't get out of the car to help put the suitcases in the trunk.
I will never take or recommend this company again. EVER PLUS I AM SENDING THIS TO ALL WHO USE THIS COMPANY IN MY FIRM.
horrible! – 45 minutes late and couldnt figure out where to go at the airport. also the dispatcher couldnt figure out how to get the correct phone number even though i told them 4 times. the driver also didnt know where he was going in downtown manhattan and had to stop to figure it out. what a hastle!
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