1315 Howard St, San Francisco, CA | Directions 9410337.774753 -122.413477
Neighborhoods: SoMa, Central East, SoMa (South of Market)
Used to be good service, now just another trendy furniture store – When I first purchased my loft 4 years ago I purchased all my furniture from iExpress. They had great service, including an interior designer that help plan the whole layout for my space. I was able to get a great price on furniture that I was also able to make many customizations to (fabric, color, size) that you normally couldn't with other places. A year later when a screw on my Barcelona chair broke and fell apart, I brought it in and the owner replaced it on the spot, no questions asked. Unfortunately, the screws on my other Barcelona chair also broke recently and they refused to replace the chair or help me fix it on the grounds that the vendor has a 90 day guarantee. Regardless of what the vendor policy was, they as a decent business should've recognized that they sold poor quality furniture and tried to help fixing it. Seems to me like they've forgotten how to treat their loyal customers, especially those that have made significant purchases and also recommended their store to others. I will no longer go back. I recently made a big purchase from Echo Furniture in Noe Valley and was very impressed by their service. I'll be shopping there for furniture from now on....
LUCKY ME – I bought my sectional at Iexpress 12 years ago. Last month my dog let it all out on the sectional. I went to iexpress and try to get the cushion recover. The sale representative was kind enough to pin point the fabric and help me to replace the cushion at no charge. I have to pay for the shipping which only $60 dollars and I got my cushion back in 2 weeks. Love my sectional again.....
NO WARRANTY - DO NOT TRUST IEXPRESS – i BOUGHT MY BED AT IEXPRESS ALMOST TEN YEARS AGO. DURING THE MOVE LAST WEEK, THE BED GOT BROKE BY THE MOVER. I CONTACT IEXPRESS FOR REPAIR. THEY WAS WILLING TO FIX THE BED FOR FREE, BUT I HAVE TO PAY FOR THE SHIPPING TO HAVE IT FIX. I UNDERSTAND THAT THE BED ALMOST TEN YEARS, BUT I SHOULD NOT HAVE TO PAY FOR SHIPPING TO HAVE IT FIX. THIS IS NOT GOOD CUSTOMER SERVICE. I WON'T EVER BUY ANYTHING HERE ANY MORE.
Ugly selections – I went inside the store and they have the worst selections of furniture. Nobody paid attention to you. The furniture are uncomfortable and cheaply made. The music was to loud. I won't ever buy anything from this company. I rather spend my money at Custom House Furniture. They get the better selections and better price. So... do not shop at Iexpress.
NEVER TRUST iExpress – This is the worst order I have ever experienced and an expensive one at that. They come across very helpful and tell you everything you want to hear until they get your money. Oh yeah...they force you to make a 100% advance payment too. I ordered 10K worth of furniture that on contract was to take 6 weeks. The entire order was not complete for 10 months. Out of 34 conversations with them only 8 of them came from them! Rarely do they call you back and you constantly have to track them down and they use every excuse in the book. Constant broken promises, weak installers (make sure you have tools & hardware & measuring tape for them! It took 1 man 2 hours to install a replacement glass door to a buffet cabinet!). Then, to top it off, the veneer started peeling off of 2 large custom furniture items after only 6-8 months. After calling them, they again gave false promises and I'll be taking full legal action against them. If I hand over my furniture to repair them now, I would only be a fool. They'd have my money & furniture and where would that leave me? There is no trust and or confidence that they will resolve this. BEWARE!!!!! They give salepeople a very bad name! Don't let their nice showroom on 9th & Howard fool you. They are crooks!
beautiful store – we recently purchased a sofa and matching chair from iexpress. We could not be more pleased with the quality of the sofa, the customer service, and the price. We looked at many different stores and the prices at iexpress were by far the most affordable. They allow you to select from a wide variety of fabrics and prints and then allow you to customize the details of the sofa....how many pillows you want, the style of the legs, etc. etc. Both John and Julian were extremely helpful throughout the process. We were thrilled with the customer service and would highly recommend them.
Retro mod designs mingle with contemporary pieces at chic SoMa furniture gallery. – In Short
Housed in a large warehouse with tarnished cement floors and exposed brick walls, this stylish showroom features items ranging from low-slung, Asian-inspired beds and coffee tables to Jetsons-style dining room sets with futuristic appeal. Boxy, L-shaped sofas with streamlined panache are available in a variety of bright colors and more than 600 luxurious fabrics. Room dividers made of embroidered tapestries, mahogany Buddha statues and colorful prints by Andy Warhol and Pieduc round out the collection.
beautiful modern pieces made to order – we purchased a beautiful sky blue sofa/lounge here. the store model in the window caught our eye and they custom made the couch and extra cushions for us to our dimensions. terrific service, very knowledgeable staff, great selection of fabrics/colors. the furniture came in early and they delivered it all the way to the East Bay for us! would definitely buy here again -- I send all my friends here!
A HORRIFIC furniture buying experience! – This was the worst furniture buying experience I've ever had. As the previous poster stated, there were promises galore up front which turned out to be ABSOLUTE garbage. We also got the excuse that our furniture was delayed due to "fabric shortages". Not only that, but when our custom furniture finally did show up weeks past due, the dimensions were off by as much as 9 inches in some areas! I HATE THIS PLACE AND I'M SORRY I EVER GOT INVOLVED WITH THIS PACK OF AMATEURS!
The WORST CUSTOMER SERVICE EVER – The staff was helpful in selecting a sofa and making false promises. We paid a "russh" charge to garuntee delivery within 2 weeks of $250. 2 days later we were told the fabric was out of stock and it would be 6 weeks (we promise) and they would refund the rush fee. Sure enough, after 6 weeks there was still no sofa and no refund. After four more "we promise, come in next saturday" and "your refund should show up tomorrows." We finally had to threaten to cancel the order, suddenly our sofa showed up (after 9 and a half weeks). While the delays bothered me a little, the outright lies and brush offs after they had our money were the worst.
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