Blue Ash >Travel > Smart Travel
4221 Malsbary Rd Ste 102, Cincinnati, OH | Directions 4524239.240688 -84.392083
Neighborhoods: Blue Ash
Avoid this "free" cruise and plane tickets at all cost!!! By the time we got our final fees list it was $600 per person for the cruise and $300 per person for the flights plus they charge you an extra 5% when they charge your credit card. Unbelievable! We were so disappointed with all of the fees, booking charges, etc. This is far from a free anything. What a scam!!!
Nice Cruise – I too won a free tip for a curse. It was far from free but I sill think it as worth more than what I ended up paying for. I jut had one problem. After setting up my cruse vacation dates (list from 1st to last) was was told I would receive an email stating then I need to make contact back. We waited forever, so I decided to call them 3 wks before my last picked date. They proceeded to tell me that an email was sent months prior, I did't respond soon enough or just not at all. "you snooze u lost" kinda of deal." I would not accept this mainly because they could not produce a copy of the "co called emai. To make a story short, we did oe our cruise and it was GREAT!! From there on out it was smooth saiking, litterally.
HORRIBLE HORRIBLE HORRIBLE – My fionce and I recived a phone call staiting we had won a cruise that was absolutely free, all inclusive. I was always told if it sounds to good to be true it probably is. Well, that stands for this situation. My fionce has said when he recived that call they didnt tell him the name of the place he was going (after reading these reviews I can see why) just gave an address. So being optimistic we traveled an hour distance to Smart Travel. Upon arrival the "Director of First Impressions" at the front desk hands us papers to fill out and really acted like he hated his job. So much for first impressions. After sitting waiting for 30-45 minutes reading reviews on our phones we realized what we were going to be getting into. I suggested leaving, which clearly didnt happen. Finally after waiting we were all called back into a conference room. Someone Stood upfront and gave a presentation on why we should purchase there 30 weeks of vacations. Never mentioning the price of those 30 weeks. They gave every reason in the world why we should go with them and this "bulk" vacation deal. I wasnt thrilled. After that we get stuck with a salesman. I listened very closely to every story and every "buy this now" line he had. I could tell he was totally despirate to sell us this package. After he told me it was 15,000$$ I was totally offened. Especially after he decided to tell me to just "slap it on a credit card" (exact words of his) I sat back in my chair and said " I would like to know who in this economy has an extra 15,000$ to blow like that" He had a solution of course, which was... payment installments. Almost 400$ monthly. I said NO, once again. Due to the fact I didnt want there what seemed like a scam and I dont even get 30 wks of time off from my job a year. I dont know anyone that does. We went back and forth for a few then what really got me. This salesman actually had the nerve to bring up how his mother died at a young age, and what are people going to say about us when we die?? My comment back?? " I dont really care, I'm dead at that point. Hopefully they say she didnt fall for stupid scams and I have never heard anyone at a funeral say oh they traveled here there any everywhere." I know that sounds mean but I was tired of listening to his salespitches that clearly werent working. I then asked him what would happen if I purchased this package today and they went out of business tomorrow? His response... "Were protected with FDIC" I said really?? he came back saying well kind of. Think of it like a bank. If a bank with house loans out goes out of business you dont loose your house. I said, "totally different." he said, "well someone would buy it b/c they would get free clientel." I said, "No, they have to buy the clientel and if you guys go out of business, why would they think there going to get any, or do any better." After this he said well let me get my boss. So this guy comes over and says I'll cut you a deal. I thought oh here we go. He was going to give us the whole deal for 4,000. I said NOOO! I dont have the extra money Im not sure what part of that you dont understand. So apparently after making him mad they finally sent us on our way, to yet another waiting area. This girl comes out and rudely explains our "free trip" and how to register. After getting in the car I was reading the fine print on these vacation deals. If you havent, make sure you do. We thought the safest thing to do was the one night at Great Wolf Lodge seeing as its close to home. But you can only use it Mon-Wed, and no holidays. Go figure.
Moral of this...
JUST DONT GO!
High Pressure No Relief – I received a call telling me I was drawn to receive a cruise to the Bahamas and all I had to do is sit through an one hour presentation.
We sat through a slideshow that a novice could have put together where the presenter reassured everyone that this package would save us so much money, stating that they are accredited by the BBB (which they ARE NOT), and that they have a spotless record with them (they DO NOT).
After this, we were ushered into another room and sat one on one with a salesperson. After refusing the offer because I didn't have the $15,000 to spend on the spot, the salesperson called a manager over and the manager lowered the cost and left. After still insisting that I couldn't afford it, another manager was called over and lowered the monthly payments.
Then they printed out some papers, pointed to the spots for me to sign without giving me time to read them.
One month and six days later, I am now unable to work due to health reasons. I called SmarTravel and was told that they could not cancel the agreement, that I would have to call the company that financed the package. I thought this sounded fishy that I had to call a separate company which only provided financing, to cancel the agreement.
My gut was right. The finance company told me they only provided the financing (a.k.a. loan) and that I had to contact SmarTravel (where I purchased the product/service) to get the agreement canceled.
I then again called SmarTravel and they referred me to the company they purchase the packages from. Again, they were not able to cancel the agreement and tried referring me back to the finance company. After I stated that I had spoken with the finance company, I was told that only SmarTravel could cancel the agreement, since that is where I purchased it.
I found that in addition to the complaint that I filed with the BBB, there have been at least 21 other complaints filed.
Also found that the claims of being around for 20 years are false. The BBB opened a file on them on September 05, 2001, and states that the business started on August 01, 2001 and was incorporated on June 19, 2001.
DON'T FALL FOR THIS GARBAGE! – If I could give these horrible people 0 stars, I most certainly would.
My mom got a call last night from a woman who identified herself as being from Smart Travel Cincinnati. She said my mom had filled out a raffle ticket at a production of Wicked (which she probably did, I won't refute that) and she had won a 3-night Caribbean cruise, isn't that so exciting? Ooh, aaah, wowee, you must think we're all REALLY stupid, lady!
(Notice that she didn't say a FREE 3-night Caribbean cruise. These people are just far enough on the right side of the law to not be prosecuted for scamming people out of their hard-earned cash, but not far enough to not be criminals in my book.)
Having received these calls before after filling out similar raffle tickets at a bridal show at the Manor House in August, I began to say, "Thank you, but she isn't interested..." and before I could even spit it all out, she hung up on me! Unbelievable. The second these vultures get the sense that they won't be able to take advantage of you, they cut you off and very likely (although I can't prove it) sell your information to every other scam artist in their Rolodex.
As I said earlier, I received calls like this for 4 months after giving out my information ONLY to these people for a raffle at a bridal show. I'll never make that mistake again! Once the calls about the definitely-not-free cruise stopped coming, the others began...
Scammers with foreign accents routing calls through New Jersey and Oregon phone numbers. Computer recordings of "Tom from Home Protection" at a fictitious security company phishing for financial information. Computer generated calls from "Hi, this is Lisa at 'your credit card company' (ha!) calling with an exciting offer to help you reduce your interest payments!" then if you stayed on the line long enough to tell someone that you're on the Do Not Call List and they should never call you again, the computer generated call would ring a live human in some call center who would try to talk you out of every last digit of your credit card information to verify what he supposedly already had in front of him. Then there were the "gentlemen" at undisclosed locations (Mumbai? Nigeria? So many accents, so much terrible grammar...) who were going to "call the cops" on me if I did not immediately provide them with my banking information to pay the thousands of dollars in debts I supposedly owed them for mysterious medical bills, legal fees, credit card bills and other such nonsense for which they obviously had no documentation. They would end every call in obscenities and "we'll see you in court!" before I just hung up. The calls would come from dozens of different fake phone numbers, each one just a single digit different from the last, making them impossible to block. I reported every single call to the FCC and considered changing my phone number.
These are the sorts of people who are in one way or another affiliated with Smart Travel, and if you've filled out one of their oh-so-exciting raffle tickets to try to win you and your sweetie a free or reduced-price honeymoon (or whatever), you can rest assured that they will soon be dialing your number. All. Day. Every. Day.
Why oh why would you ever want to do business with people like THAT?
Molokai, HI - The Best! – In the almost 10 years that we have been taking SmarTravel/Tan vacations, this was by far the best. From the reservations specialist, to the housekeeping, to the people of the island everyone that had any part in this trip was wonderful. The entire week was pleasant. The people at the hotel as well as on the island were the friendliest we have ever met. We felt as if we were the only guest. It felt like home! Guest services set up our tours and did an awesome job. We came home so relaxed and wanting more. We had so much fun. We have not stopped talking about and look forward to returning soon.
Great properties – My family and I were very happy with our first vacation through SmarTravel/Tan... The property is in a very good location and convenient to the areas we were interested in during our visit. We would not hesitate to book this location again if our travels take us to the southwest again. Yeah!
Knew what to expect. – My wife and I went to the presentation and knew exactly what we were getting into. The staff was aggressive in their sales tactics but we've been to these things before and were ready for it. We actually did go with the deal because last winter we went vacationing with some friends that used TAN (we had an awesome time) and they referred us to SmarTravel.
Waste of time. – I went for what was supposed to be one hour and ended up two of listening to the same thing by two people trying to get me to buy an overpriced travel package.I got out knowing I'd have to pay taxes and fees for my free trip(I opted for a less expensive two free nights of hotel).Well that was four months ago.First I was required to register.I called a so-called customer service rep which was so rude,I wanted to(but didn't)tell her where to go.She said I could only register online-I waited on hold for twenty minutes for this info.Well,I registered on line and read I'd have to wait for a reply on how to book my hotel.I got a form in the mail to send in my $50 for taxes which they require.I'm still waiting for whatever it is I'm supposed to get to book this.
Believe me,you'd probably spend less time and be better off with less hassle if you just get a part time job and get a cruise deal from Expedia or AAA.This place is a joke.Oh,and I was offered a$20 voucher(not gift card as I was told on the phone) just for going to the interview and if I hadn't asked about it when I was about to leave I wouldn't have been given it.
In life there is no free lunch – I have not redeemed the free trip yet but the presentation was very informative. The sales people, Maureen and Justin, were professional and polite. Overall I had a good time at the event. The fact is that you are only committed to the hour presentation and you can still get the award if you announce you have to go.
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