Printing >Zoo Printing
10395 Jefferson Blvd, Culver City, CA | Directions 9023234.007976 -118.391926
Terrible service, good prices! – I am puzzled by Zoo. Sometimes my jobs are ontime and even early. But other times they are days late. And offer no restitution or apology. The prices are good. The turnaround is very deceiving. The quality is above average for what you pay.
Overall I can use them if it is a easy job, there is no expected delivery date from your client, and it is very affordable.
But when you run into a hitch it takes days for them to fix, or reply, or solve problem. And everyone in customer service, even the managers are rude, unhelpful.
If you in a rush find another source.
Zoo Printing has been great for me! – I am a small offset printer with limited capabilities. I decided to broker printing with Zoo Printing over two years ago to be able to offer my customers full color options. I have found their prices are great and so is their quality.
I admit there have been times that I wish their turnaround was quicker but mostly the problem is that I want to make every customer happy today and that I live 3 days UPS Ground away. I just give my customers a proper ETA that fits in with Zoo's turnaround and the shipping time. 99.99% of the time my customer is so happy with the product when it comes that the length of time it took and the price didn't matter.
I find their customer service to be excellent! I get quick responses from the Ticket system on the website (allbeit a generic response at first) if you keep it going you get real help.
I have found Ceaser to be an ultimate ally when there is a problem. I have spoken to him by phone multiple times. When I was having trouble with a file in prepress, he sat with me on the phone while he tried to fix it for me on his end. When I have had color issues, he has always come through for me. When I don't get a response that satisfies me from the ticket system, I email him.
Frankly, I would have 80% less business without Zoo and I don't know what I'd do without them!!
I think that the attitude you have with people makes a big difference on the service that you get. We all have bad days and you never know the workload someone is dealing with when you call. Try a little kindness and a joke to help them smile. They will probably take a little more time with you because you made them feel good.
All Around Printing
Zoo Printing - craptastic customer service – Wow - this company wouldn't put me through to a manager until they looked up the volume of my business. And then they didn't care to help me. I got three different answers to the same questions, routed around forever, and RUDE customer service. These guys don't deserve anybody's business - really - unless it doesn't matter what you get and when you get it, find someone else.
Zoo Printing is the worst printer in Los Angeles, according to our experience. – Zoo printing and their staff should be ashamed of themselves. Each time we placed on order, an issue arose. The ?Manager ?Carlos is so condescending. He tries to make you feel stupid and irrelevant, as if your print job does not matter to them. I stopped over there a few times to pick up some work, the owner of Zoo Printing Dan Doran, had all 3 of his Exotic Sports cars (Sliver Porsche, Orange Lamborghini, and Yellow Ferrari) parked out front on display. If this guy only knew how much this type of stuff lowers employee morale.... esp. his pressmen working in that environment, inhaling all those toxic pressroom fumes/ toner chemicals.
In all, Zoo printing is a sad display of quality and customer service, Erin and Carlos need to learn to offer customer service on a higher level. I can say that I hate this company, their ethics foremost, and then their customer service.
Zoo Printing is the Best Printing Company there is! Great Quality at very Low Prices. If you need printing done such as business card, posters, flyers, catalogs or brochures, Zoo Printing is the place to go. The wonderful staff at Zoo Printing will make ordering your print jobs a very easy experience. They also have a fast turnaround. Try Zoo Printing and you will be very happy!
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