3346 Kettner Blvd, San Diego, CA | Directions 9210132.737348 -117.177333
Neighborhoods: Midtown, Western, Western San Diego
Stay AWAY! This place is also listed as "San Diego Rent a Car" They rent cars AND sell used cars. My rental car was a 2009 corolla with high mileage, dents, dings, scrapes, and rust on every area of the car, cigarette burns and filth on the interior from years of use. The rental agent took a carbon copy of my Amex credit card for processing. (This seemed very unsecure at the time.) The next day there was 2 fraudulent charges on the car that originated in San Diego -- i had only used the car at the car rental agency. (Amex closed the card and issued me a new one) The car rental agent told me that they don't provide transportation to/from the airport but they have an agreement with the rental agency next door to transport their clients and instructed me to walk next door to pick up the shuttle. I returned the car at 5Am and walked next door to Advantage Rental Car for a shuttle ride to the airport. Advantage told me they do not have an agreement with San Diego Rent A Car/Autorent Car Rental and that I would need to call a taxi. I had to spend an addiitonal $20 to get to the airport.
With reservation, they had no cars onthe lot – Woundn' t use
They stolen us – We rented a car in Auto Rent for a week. In 5 days, we used 3 cars!!. The first one was a ford focus, the A/C didn?t work. The second one was a chevy aveo, everything looked ok, except the radio that didn?t work well. It was turning on and off by itself, but we didn?t take care about this because it wasn?t important for us.
The big problem became two days later when we parked the car just to have lunch, (less than two hours after been driven 1 hour) and when we returned the car didn?t start. So, we thought that it was an electrical problem because it is impossible that a battery becomes empty in that time and because we realized that the radio had problems. We called to the company and they spend 5 hours to go to help us and all the money of my cellular phone, 4 or 5 calls!!!. Even that, they charged $200 extra in our bill!!! in order to go to recharge our battery. They said that it was our fault that maybe we left some light on, it wasn?t in this way at all.
You are not going to earn money with this company; I rented a car in Dollar company in equivalent conditions and it was only $10 more than in AutoRent, and the cars was very well maintained and clean.
So, they have stolen our time and money.
Excellent Customer service – I rented a car from Autorent Car Rental and I had a very "pleasant experience"! I was greeted by by Kevin, and he was very nice and professional. My flight was delayed, so I was already agitated. During the inspection of the vehicle we noticed that my luggage would not fit inside. he then asked me if I would like a free upgrade to a much larger size vehicle. I greatly obliged, and i Was "extremely satisfied". I would definitely rent from Autorent again.
STAY AWAY!!! – And I am not kidding! This car rental is a nightmare! The tire of the car we rented there blew up after an hour of driving. Ok, yes, it happens! BUT there was NO proper tools in the trunk of the car to get rid of the damaged tire!!! And we were on the highway! In the middle of nowhere! We call the company and what do we hear? There's nobody who can bring tools or a new car because all the drivers are busy!!!! Fortunately a police officer helped us in the end... But wait, that's not the end yet. Next day we went there to return the car. My husband placed his wallet on the counter in the office when he was trying to explain one of the workers what happened to us. Because of this whole mess, he didn't notice he left the wallet... 10 minutes later we're back at AutoRent, NO wallet, NOBODY knows where's at, NOBODY's seen it!!! This so called company is a JOKE!!! They say they care about its customers! But they did NOT do a thing to help us find the wallet! Even the manager didn't feel like talking to us! So I honestly recommend you to choose a different place to rent a car!
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