Folsom >Restaurants >
Pizza >Chicago Fire
614 Sutter St, Folsom, CA | Directions 9563038.677935 -121.176334
Sunday-Thursday 4:00 PM - 9:00 PM ; Friday-Saturday 4:00 PM - 10:00 PM
Horrible Service – The first time I went to Chicago Fire I felt the service was not at all what it should have been. Took a while to greet us, then the whole time it felt as though we were a burden to the server. I thought well hopefully the pizza will be a step up above the customer service. Finally when the pizza arrived the presentation looked pretty good but once you put it on your plate it just fell apart and the crust was soggy. The second time I went was just for a drink with some friends and maybe an appetizer. Well we didn't get either. Basically sat at the bar while the bartender servered several other customers, looked at us and continued to server anyone else who walked up to the bar area. Finally came over to us and because we didn't order fast enough for him he turned and walk away to serve someone else. This is that last time I or the group I was with, will ever set foot in that resturant again. There are too many other great resurants in Sacramento to be wasting my time with this one.
Over an hour wait for a pizza – We brought friends from out of town to the midtown Chicago Fire. I was the only person who had been there before; last time, I wasn't exactly bowled over by their pizza but thought the restaurant itself was satisfactory. This time I was extremely dissatisfied with the level of service and the wait time. We arrived at about 8pm (on a Monday evening) and were seated immediately. Drinks were brought promptly and we put in our order, a large deep dish pizza with Canadian bacon and pineapple. We were fully aware of the 30-35 minute cook time, but still had not received any food by 9pm. At that time we were informed by our waiter, Parul, that it would be "about 15 minutes," so we ordered another round of drinks. After a few minutes he came by to let us know the pizza "came out, but wasn't quite right" and would be another 5 or 7 minutes. (I can't imagine what could have been wrong with the pizza, after that long, that could be fixed in the next five minutes.) The pizza itself was, again, satisfactory. I can only assume the waiter forgot to put in our order and didn't bother to let us know until we'd waited for an hour, but it wasn't exactly busy that evening. If that were the case, he could have at least let us know when he realized his mistake and brought us something to munch on. We would have ordered appetizers if we had known we wouldn't be eating for an hour and a half. Needless to say we did not leave a tip, as we instead paid for a second round of drinks we didn't plan on ordering.
As a note, the three girls standing at the hostess area seemed more concerned with finishing their conversation than attending to waiting diners.
Sometimes OK, Sometimes NOT – Have been to the Midtown Chicago Fire a number of times. The food has been inconsistent. Sometimes the pizza is perfectly cooked and other times crust was overcooked and one time down right burnt. The spinach salad sometimes is perfectly dressed, sometimes very dry. Generally, though the food is good and worth the price. I have yet however, ever gotten good service. Servers are rude, unattentive and act like you're inconveniencing them. And I can't stand to have my food handed to me over that railing. Are the servers so tired they can't walk around and set and pick up your plate from the table? Not good. I keep going back hoping for improvement.
Outstanding Food – My wife and I had dinner at the Chicago Fire in Midtown, Sacramento and the food was to die for. The service was a little slow, but all in all the experience was fantastic. I would recommend making reservations. Otherwise expect to wait 30 minutes to a hour to be seated. It is well worth the wait. It?s the best pizza I have had in years. Wow!
Great food! – People who only gave this place one star are out of their minds! They obviously have never worked in a restaurant before. SERVERS don't cook the food! Don't blame it on them if it takes a long time to get your food! Go to a drive-thru if you are so hungry. The pizza and salads are awesome and the only complaint I have is the incompetent hostesses. But you can't blame them when they tell you its going to be an hour wait and its longer. Some people sit at the table and BS longer than you expect! Yes, you will wait for a table and you will wait a while to get your food. BUT IT IS WORTH IT! If you are going to complain don't go there!
Do not book a party here – I have heard that their pizza is fantastic! But I will never know, since the manager was very rude when I wanted to have a birthday party for my husband. He treated me like I was taking up his valuable time and could not make any guarantees. He also said I could only have a party at 4:00 or 9:30 p.m.! If my guests did not get to the party before 5 p.m. then the space would be taken back from my guests. I know this is a very busy restaurant, but to be that rude. I would have been willing to pay a deposit, but they did not want to be bothered.
Horrible customer service! – This place survives on their food. Without it they would die. Their service is lacking and their hostesses are extremely rude. It will take you forever to get a seat, and once you do it takes forever to get your food. If you have a party forget about a reservation and expect a 4 hour meal no matter what the occasion is. This place is not kid friendly because it just take too long to get your food. Kids need to eat! If you try and work with Rick the supposed manager, you will be mislead. They are about how fast they can move you in and get you out. It is a numbers game for them. I do not recommend going here unless you really like the food.
Editorial Review by Christy Buena – Restaurant serves Chicago-style pizza, salads and wings while offering homemade sauces, stuffed pies and reasonable prices.
LOVE IT – Love, Love, Love the thin crust pizza!!! The wings are great too. The reason it takes longer to get seated...and sometimes takes a little longer to get your pizza.....is because....it's soooo popular...people love the place. If you don't like waiting a little for great food - go to McDonalds - Drive Through! Also, waiters and waitresses are allowed to have a couple bad days a year....give them a break...they work hard!
Lousy customer service – Our waitress was horrible. She acted as if she was to good to serve us. My TIP get a new job. Seating was slow and the food took forever once ordered. We also had a to go order and when we arrived home was shorted by half the wings ordered. It has been over a week and cannot get an answer on how this will be corrected. Have left messages and been told the manager will contact us. On there behalf the food is good if and when you get it.
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