Franklin >Food & Dining > Mexicali Grill
330 Mayfield Dr, Franklin, TN | Directions 3706735.954037 -86.802680
Mon. - Thu., Sat. 11am - 10pm;Fri. 11am - 10:30pm;Sun. 11am - 9pm
Poor service and lousy food for 1 today – I usually enjoy eating at Mexicali Grill; the food is decent (not the best but close to my office) and service usually prompt. Today was a much different story. The couple who walked in BEHIND me were seated first. I was finally seated at a table with no napkins, eating utensils, sweetener, etc. A bored looking young lady brought my chips and salsa and took my drink order and NEVER returned. I finally flagged down the manager to take my order. 20 minutes later I had to flag him down again to see about my order. After a few minutes the manager brought it to me. I had to ask for eating utensils. The food was stone cold. Still no waitress. I ate a few bites; looked at my bill; and promptly left without paying. I would not even give this a 1 star, but it is required.
Terrible service and mediocre food!! – Terrible service!!! Food was average, definitely nothing to write home about. Much better food from other Mexican restaurants in the area. Service was fine in itself, it was the server and her delivery that was the problem. Everyone understands bad days, but when you have polite customers and a new table, it is definitely not appropriate to start yelling at them about all of the horrible tips you've been receiving - when they just ordered their food! Apologizing does no good when you immediately start going off again - about other customers, bad tipping, "snotty nose people that need to stay at home". After simply saying that it was making us uncomfortable, she starts in again about how some people are easy to talk to and others get "uncomfortable" but she is from a small town where everyone loves everyone and you just need to get over it. Manager did not do much, he was "sorry to hear it" and would mention it to her. Needless to say, we will not return and highly recommend you run as well!!
Lousy Food – I love mexican food. This is not a good authentic mexican restaurant. The food is not fresh, smaller servings, higher priced, and just not good. If you are craving some good mexican food, do not go here, you will be let down. My all time favorite so far is La Hacienda on Hillsboro road in Franklin.
Poor Customer Service – My Fiance and I went there for dinner Saturday night. The atmoshpere is great and the chips were warm and the salsa good. I had the chicken fajita barrito and my fiance had a chimi. While eating my chicken I bit down into a decent sized bone which actually cut the roof of my mouth. We made the waiter aware of it and his reaction was a smurk, a bit of a laugh and then asked if I would like it rapped to go. Being in the restaurant business I was shocked at the response. When we payed our bill we let the manager know the situation. His response..It happens. Again, being in the restaurant business I realize mistakes happen, but a simple sincere apology I think was in order. That night my fiance was up all night throwing up his chimi. We won't be back!
Great Mexican Food! – I love mexican food and when I first moved down here I made it my job to try out every mexican restaurant in the Nashville/Franklin area. Mexicali Grill is the best by far. The ingredients are fresh and the taste is authentic. If you haven't been, it is definitely worth a try!
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