12910 Genito Rd, Midlothian, VA | Directions 2311237.452376 -77.632147
How could decent service go so wrong? – I came into Woodfins around October 20th to find a replacement tail light for my Honda CR-V. This place used to be a Honda graveyard with a lot full of Hondas. They now have all makes and models- but also outsource orders through a nationwide network. This is how my trouble began...
I stopped in and Al helped me. Nice guy, very helpful. He informed me they didn't have a CR-V on the lot, but helped me place the order online (which I could have done from home). I waited 5 days and I received a tail light for a Toyota Camry. Al put the order in correctly, but the remote location shipped the wrong part.
I came back in to Woodfins and Al was busy, so another guy put in the order for the correct part. I had been specific with Al- I wanted a genuine used honda part. This guy ordered me an aftermarket part that didn't fit. I brought the part back in and Al said we should try again.
I waited 5 days... I got a message saying they would like a picture of my existing part for clarity. No problem. I took my CR-V to Woodfins. Al didn't know how to get the light off, so I told him to just put in the order for the part I was specifying.
Trusting Al, I watching him go to the guy who processes orders and he told the guy to process my order today. Okay... great. I waited 5 days. No part. I waited 3 more days... NO PART.
I called and a customer service guy told me my ordered was canceled the day I came in with the CR-V and spoke to Al. No notes as to why, it was just canceled.
WOW. It is now December 3d. It has been almost 2 months, no part, no resolution.
I asked for my money back. That took a couple of days and I called them everyday to check on it.
Al was really kind and polite, but the follow through just isn't there. They are very busy and their computers are not up to date. If you can't pull it yourself or have them pull it from their lot, don't bother. The ordering system is jacked!
TERRIBLE COMPANY – I am rating them one star because I cant give them any less.
I purchased an engine for my Rodeo Isuzu and got the wrong model and year of engine. As I kindly ask to return it CUSTOMER SERVICE says "you are being picky!"
Woodfin told me to deal with the company they bought from and not them. Everytime I call its a new excuse they are a no good company with zero customer service skills.
Save yourself the billing dispute.
Don't deal with this company!!!! – I wouldn't give this company one star!! They have not refunded the money owed us after returning their no good parts!!! Two months and waiting!!! Lied everytime we've called!! Had to take it further to get our money back!!! Save yourself time and headache!!!
Don't deal with these people!!! They're thieves!!!
my experience was great – i cant speak to the negative reviews but my experience with woodfins was great and i am very pleased.
I needed an engine for my daughters Mazda and found Woodfin's online. After talking to the sales rep I felt pretty comfortable making a sight-unseen purchase, but was still just a tad bit nervous. The engine shipped on time and arrived as promised. When my mechanic worked on the engine, he said that it was of super quality and that I had gotten a great deal - esp since I purchased the 3 year warranty. Before choosing Woodfins, I scoured the net only to find that Woodfins offered the best price, quality and warranty. At the risk of sounding like a commercial, I say "If you need an engine or any related part, start @ Woodfins " Thanks again guys!
Do Not Use or Buy Anything – I will not recommend this company to anyone. Please watch out I have been given two tranmission and pay twice to get it install. Tranmission is still bad. They are a bad company do not use them. They do not back up there product. Please be careful Woodfin Transmission in Richmond, VA.
The engine that wasn't.... – Be careful when dealing with this business. I wanted to purchase a full engine. When pickup time came the company rep called and told me the engine was dissembled thus not to come. Well....they charged my account $525.00 anyway and have not issued any refunds to date. The charge occurred on December 2, 2010 and now it's December 14, 2010. I called December 13, 2010 and asked for the money to be refunded. No refunds attempted as of today's date. Will allow one more business day then I'll contact my bank and dispute the charge. For a company to provide this type of customer service is beyond me. Needless to say....I won't be using Woodfin's again.
DON'T BUY ANYTHING FROM THESE DISORGANIZED THIEVES! – Not only did it take 3 weeks for them to send out the used part - when I got it, it didn't even work! They refuse to send any receipt & apparently do not have modern computers that are capable of email! After 3 months I am still waiting for a refund which they claim is "to be issued" every time I call.
Don't do business with these people - they are liars & scammers. Please don't suffer my fate because Im out several hundred dollars for a faulty part!!
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