12910 Genito Rd, Midlothian, VA | Directions 2311237.452376 -77.632147
Talk about bait and switch, I ordered a used cylinder head for $165, 3 days before its supposed to be delivered they called to tell me i need to give them another $90 for the part to be shipped out cuz they misplaced it on their catalog. talk about poor customer service and an unethical way of doing business. be aware of the fraud that is wood fin. I will go out of my way to screw over this company like they just did me!!!
Place is a JOKE THEY WILL NOT HONOR THEIR WARRANTYS. I am out $1750 for transmission they guaranteed three years unlimited mile it didn't last a month
This place is a JOKE! DO NOT BUY FROM WOODFIN!!!
My 7year-old has better business practices at her lemonade stand!
I'm in need of a transmission so I found the part online at woodfin's website, they advertised my part needed - their website said "Call in today for an extra 20% off!" -
I called.... placed my order, (they were very helpful on the phone) they even got my vin# so they could verify the exact transmission needed for my car.
I paid over the phone with my credit card on Friday Jan 24th 2014. I was also told on that phone call it will take 7 business days to get to my location. Completely fine and understandable, so I paid, they processed my order, I received an invoice via email confirming my order.
Tuesday Jan 28th, I call to verify the day my transmission will arrive at the auto-shop..... I get placed on hold for 5minutes then I'm told, "actually m'am - this transmission is going to be an additional $300. Sorry about that. How would you like to pay?" ...... EXCUSE ME? WTF? I already paid.... you already told me the price of the part... you told me it would be shipped to me in 7 business days.... now NOT ONLY are you telling me you haven't shipped my part yet, you're also telling me that you dont even have my part, AND you're charging me an additional $300??? ARE YOU JOKING!?! Is a child running this business?
What kind of business charges you after you already paid their asking price?? The answer is Woodfin.... HORRIBLE - DO NOT SHOP HERE!!!
When I experienced a delay in getting the ordered part for my 1988 Honda from Woodfin, I called their Customer Service representative to follow up and track the delivery. I then experienced frustration with a communication breakdown and lack of return phone calls. I then wrote a letter to Woodfin. Manager Robert Davis quickly and professionally responded.
By the way, my letter was postmarked Nov 20th and the delayed part arrived at my front door the following day, Nov 21st, Thanksgiving eve.
I am experienced in high end Customer Service for 42 years. I know what authentic Customer Service is. When speaking with Mr Davis I experienced a professional concern from him for what had transpired at Woodfin. In addition, Mr Davis offered to refund my $14 shipping fee. I accepted his offer. BOTTOM LINE - I AM NOW 100% SATISFIED WITH WOODFIN AND WILL USE WOODFIN IN THE FUTURE AND WILL CONFIDENTLY RECOMMEND THEM TO OTHERS.
Thank you, Roger Kaller
As a recycler/supplier for Woodfins I can assure you that they are not the type of business that we reputable parts vendors will do business with. They request from us the cheapest part which is the highest milage and oldest available. They ask that VIN plates be removed to prevent the customer from tracing the true mileage of the part. If you are a salvage yard and have not been stiffed by these guys yet, go ahead and sell them something. You will NOT GET PAID!
bad transmission – i wish i would have seen these reviews before my purchase, i have also bought a transmission which i bought with 3 year warranty, My transmission came from a salvage yard in Wisconsin, it was put in and is a bad transmission after several calls back and fourth between me my garage and Woodfins they promised to send another transmission and refund for fluid and seals and filter however they don't want to pay installation which coast me additional, we never even could get car out of garage or test drive, after reading the other reviews do I think I may not have a choice but to take action through an Attorney.. If i do not get compensated for my expenses and receive an replacement in excellent working order they will have limited time to rectify the situation if they want to avoid legal action I am looking for restitution of a transmission and cost for labor and parts., sure it will become far more expensive for them if i have to take action
The Run Around – So even though every website about this company gives them a really bad review....Guess what... I didn't listen!
I am not going to say not to shop here, because someone might have a better exprience than what I had.
My car needed its wheel bearing replaced but because the wheel bearing was so bad, I had to replace the whole wheel hub assembly (Wheel frame)
I was going to order it online, but I found out Woodfins was near my house and it takes "2-3" days instead of 7-10 business days from the online website. So I spoke with a gentleman about the part at woodfins and he told me I can come down there and pay for the part and it will be there within 2-3 days and that it was only 65 dollars.
I get there and the part is 81 dollars and the sales associate acted as if he had no idea what I had ordered. Then he said it will be there by the middle of next week. Um No it took 7-8 days to get my part and then to make it all worse it was the WRONG part.
I sent my boyfriend up there to exchange the part and someone else says "we order the part it'll be there in 2-3 days"(Yeah we know that's not true), So I call there the same day and the original sales associate told me "I don't even know what I order because he ordered the right part and its my fault that I received the wrong part because I probably don't know what I needed anyway, There's nothing I can do for you at this point, I mean I'm sorry it happened, but its not like it's my fault", Oh yeah he even said this and I wish he would have said this to my boyfriend "Oh you should be glad that you're even getting the part for this price, anywhere else it would have been way more money" .... so I called 4 days later and I was placed on a 15-18 min hold, just for the sales associate to tell me "Oh my system isn't updated so I'll call you back in 5 mins" ARE YOU SERIOUS?! That was cover up to say.. Ohhhh I forgot, let me order it now! So I have been waiting 2 weeks for nothing..... Then to get a refund when I paid cash I have to wait a week for them to write me a check and mail it.... Really pathetic! Wow... What a Company. So Again, I am not saying don't order from this company, but I would try and see if somewhere else had it
**Update: The Manager got involved and he has been very helpful through this process.
NEW MANAGEMENT in CUSTOMER SERVICE – Woodfin Auto Parts wants EVERY customer experience to be a Great one and to ensure customer satisfaction we have appointed a Dedicated Customer service manager to handle all customer concerns and/or complaints. IF there is a problem or concern you have, PLEASE call Robert Davis Direct @ 804.521.6428
We needed to purchase a Transmission for our Dodge Caravan, we found Woodfin Auto on the internet, unsure of the RE MANUFACTURED status of the parts, we called and spoke to someone in customer service to verify the part was in fact RE MANUFACTURED and not just a used part from the junk store. They assured us they were quality RE MANUFACTURED parts, we placed our order totaling 1,000 which is a lot of money two weeks before Christmas, when you have two small children and a very tight budget. The part arrived only to find that it was basically a used transmission that had been taken from another vehicle and the hoses removed. The part had not been cleaned nor taken care of. They mechanics are currently trying to work with what they have to see if they can even get it to start. Very disappointed. We called to complain, and they asked us what we expected from a used part! DO NOT BUY FROM THIS COMPANY!
FORMERLY EVERDRIVE – THIS COMPANY IS RAN BY JOE WOODFIN THE FORMER CEO OF EVERDRIVE, WHICH OWES TONS OF MONEY TO SUPPLIERS AND FRIEGHT COMPANIES ACROSS THE NATION. EVERDRIVE KNEW IT WAS GOING TO BE CLOSING ITS DOORS BUT STILL ORDERED PARTS UP TO THE DAY IT CLOSED ITS DOORS. DO NOT BUY PARTS FROM THIS COMPANY. THEY ARE SCAM ARTISTS!!! THEY DO NOT HONOR THEIR WARRANTIES IN ANY WAY. MANY YARDS ACROSS THE COUNTRY WILL NOT DO BUSINESS WITH WOODFINS BECAUSE EVERDRIVE OWES THEM SO MUCH MONEY.
WOODFINS WILL NOT HONOR EVERDRIVE'S WARRANTIES. STAY AWAY FROM THIS COMPANY. INSTEAD GO TO A WEBSITE CALLED CAR-PART. THIS IS A WEBSITE THAT LOCATES PARTS FOR YOU THROUGH OUT THE NATION AND ITS FREE. YOU DONT HAVE TO CREATE AN ACCOUNT. YOU JUST PUT IN YOUR SEARCH CRITERIA AND BINGO YOU HAVE A PART LOCATED FOR YOU. YOU CALL THE YARD ON THE SCREEN AND ORDER YOU PART.
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