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1453 Larimer St, Denver, CO | Directions 8020239.748016 -104.998964
Online store open 24/7
Neighborhoods: LoDo, Union Station, Northwest Denver
A co-worker asked me to order a fruit basket to thank some other co-workers, so we ordered from here and had it delivered to our office. First of all the quality: it was nice, but not as nice as I expected for the price and the way it was described to me over the phone. It looked as though it should have cost half of what they charged. For an event following this one, I went to the King Soopers in Glendale to their floral department, and the fruit basket they created for $50 less than what 5280 charged was spectacular.
After placing my order, I asked them to send me a receipt. I was told they only go out at month end--and that I'd get it at the end of September. It never showed up.
So when I reached the deadline for turning in my company expenses and noticed I hadn't received it, I called and asked them to send it. They were curt to the point of rude, and informed me that they would do it on their own time. They refused to send it to me by the time I asked. Just plain rude on the phone.
Plus, would it really take so much effort to answer the phone with the name of their business instead of a long pause and "Hello?" Every time I've had to call them I think I've dialed a wrong number.
I won't use this company again.
I needed a large number of stems for my daughter's wedding yesterday and looked online. I didn't have any recommendations from anyone, so took a chance with Fred and Amy. They were extremely helpful and patient and always answered emails promptly.
Then, the moment of truth, the delivery. The flowers arrived early in the AM and they were...spectacular. Unbelievably gorgeous. Roses, hydrangeas, freesias, dahlias, queen ann's lace, mums, and much more. All in perfect condition. Better than I could ever have hoped for.
On top of that, they included an extra large bunch of expensive David Austin roses and specialty hydrangeas in a color I had never seen before...free of charge!
I am lazy when it comes to reviews and it takes a spectacularly bad or good experience for me to take the time to write. And my experience with 5280 was that good.
Thanks Fred and Amy, you're top notch.
Thumbs down! I bought ten stems of lilies several days before an event, I was promised they would be tight buds, however they already started to open. I called request return and get some fresher ones, they refused (rudely) and insisted that these would be just fine for my wedding party later that week.
They were wrong I had 1/3 of the blooms unusable and many of the remaining blooms had brown spots, petals off,etc. $40 worth of flowers. I requested a refund, if not all-- at least partial. Here's there rude response:
"The Brown spots on the image are Pollen spots, that happens when you do not remove stamen in time . Petals off is another indication of bad treatment.The lilies were perfect. We have been florists for more then 30 years , and know products very well . U obviously used the product. We feel there is no need for us to discount or refund and we will pursue this trough small claims court if needed.
Small claims court? really? Hopefully they will lose a lot more that $20-$40 worth of business from this review. See other reviews that supports this lack of customer service-- they really don't care if you are happy or not!
I recently received a gift basket from my girlfriend and it was without a doubt one of the coolest valentines gifts ever. It was received in a timely courteous fashion and i highly recommend 5280 to anyone wanting a top shelf gourmet gift.
My fiance is long distance, and Amy and Fred put together an awesome Valentine's cookie basket for me to give him. Not only was it beautiful, but he LOVED the gourmet brownies and cookies! They were very instrumental in my fella having a wonderful Valentine's Day! THANKS!
Terrible service – I placed an order for delivery for a Monday. The flowers never arrived. When I called, they were very apologetic, explaining that the order was misplaced. They offered an upgraded bouquet for delivery the next day. Even though the occasion was over (generally you do want flowers delivered on a SPECIFIC day), I accepted. The next day - no flowers. I called again. This time they weren't even apologetic. They said they couldn't find it (the address was on CU Denver campus), and couldn't find a map online. Obviously, there IS a campus map online. They never bothered to call me to let me know, and the guy seemed put off that he would be expected to actually proactively try to deliver...3 days late. There are too many florists in Denver to put up with the lazy service and bad attitudes at this place!
Important information left out.
As is usually the case the complaint is half true , and important information has been left out. We did misplace the order and upgraded the order and went out to deliver the next day , to find out that the address was incorrect. We called the recipient 3 times that day to get the right address and finally at the end of the day we got a call back with the correct address , and set up delivery again for the next day with the recipient. In the morning Zoe called again to see if the delivery was made , and as we attempted to explain that she had given an incorrect address she got violently aggressive , did not listen and went on a blind rage of yelling and screaming over the phone . She demanded her money back , so we cancelled the order and refunded the money . As a suggestion I would say to please let the other person explain since we cannot deliver to a wrong address. We are not lazy , care about our clients.
Waste of time – Speaking of wastes of time, running around the internet reviewing places is not normally my style, but this place is terrible. Why even have a website if it doesn't display the correct information? As far as delivering flowers goes the DELIVERY TIME should at least be accurately reflected on your site. Not only that, but when YOU SCREW IT UP don't write me rude emails full of totally unnecessary attitude. Your fault dude, not mine. Save yourself some time and attitude and order your flowers somewhere else.
This was not a client . we searched around these dates, and nothing could be found. It is sad to say but our competitors plant bad reviews I wish there was something we could do about this.
Not a good experience – I ordered from this company for the first time, sending a cookie and truffle basket to my mother-in-law. The delivery was missing items in comparison to the website description. I questioned what was delivered and got this reply from the company: "Ok Maybe the we forgot to put a leaf and a blossom . that is possible You mother made it seem like we send some kind of supermarket bag with crap , and that is absolutely not true and do not send out garbage." A very unprofessional response and I will not order from them again.
Amy's the best! – I was so impressed with my wedding flowers that I just had to write a review. Amy was very helpful and responsive to my needs. My flowers were beautiful and fresh and I will definitely order from her again.
Great place for Flowers and Giftbaskets – What a great find. I used their website for a Cookie and Brownie basket , and got a great reply from my client. Usually I do not hear much , but they called me to say how awesome the cookies and brownies were . Then I used them for a sympathy arrangement . I had a chance to see what they send to the funeral and it was better then the picture. I was impressed , and they even offer Organic and local Products.
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